A - Executive Limousine

About two weeks before my daughter's June *, 2013 wedding I telephoned this business and tentatively arranged a Limo for the day of my daughters wedding. The limo for a party of ten was tentatively booked and [redacted] took my American Express to "hold" the Limo. Since I had telephoned a 1-800 number he asked me to telephone him back on another line, 978-663-9009 to make sure all was OK. I telephoned him later that day and left a message. When no answer by the next day, I telephoned the 978-663-9009 and left another message, this time saying if I did not receive a call back within 24 hours I would be forced to hire another company as my daughter's wedding was fast approaching and I did not want to be left without a Limo for her.After 3 days of no return call, no paperwork or contract delivered to me, I hired another LImo service for June *, 2013. June *, 2013 A [redacted] telephoned in the afternoon to "confirm" the next day's service. We declined while telling them why, and they argued with me and my husband. They subsequently charged our American Express card, although no service was provided.