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A Deck Above

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A Deck Above Reviews (12)

Hello,According to the 3/email, it was stated that the refund would be applied within 5-business days.Today has only been business daysPlease let the lead-time progress and should there continue to be any issues, we will investigate this issue once again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFrom: *** *** [***] Sent: Thursday, March 26, 6:PMTo: *** ***Subject: Re: FW: non-response to previously filed complaint
Carolyn: Complaint ID ***: I received a call from the *** manager of accounts where my card is issued advising that they have received a credit to my account in the amount of $today, which satisfies my complaint with New Grand Light of *** **. I want to thank you for your good efforts---I was getting no results for three months. . Thanks again. *** *** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From: *** *** [***] Sent: Thursday, March 26, 6:PM To: *** *** Subject: Re: FW: non-response to previously filed complaint Carolyn: Complaint ID ***: I received a call from the *** manager of accounts where my card is issued advising that they have received a credit to my account in the amount of $today, which satisfies my complaint with New Grand Light of *** **. I want to thank you for your good efforts---I was getting no results for three months. . Thanks again. *** *** *** Sincerely,
*** ***

Complaint: ***
I wanted to let you know that at this point, there has not been a credit of $5,for *** *** I have talked to him today and he will be contacting you today as well Thank you! *** *** *** Representative Phone: *** *** Fax: *** ***+++++++++++++++++++++++++++++++++++++++++***
I also just left a message for *** *** at New Grand Light *** to let her know the credit has not posted. *** *** RepresentativePhone: *** ***Fax: ***

Complaint: ***
I wanted to let you know that at this point, there has not been a credit of $5,for *** *** I have talked to him today and he will be contacting you today as well Thank you! *** *** *** Representative Phone: *** *** Fax: *** ***
+++++++++++++++++++++++++++++++++++++++++
***
I also just left a message for *** *** at New Grand Light *** to let her know the credit has not posted.
*** ***
*** Representative
Phone: *** ***
Fax: ***
***

Complaint: ***
I am rejecting this response because:From: *** *** [mailto:***] Sent: Tuesday, March 10, 2:PM To: *** Subject: non-response to previously filed complaint My assigned complaint nymber with Revdex.comis: ID ***My complaint was filed against New Grand Light, LLC of *** **. I requested a refund of $5200.00and they acknowledgedthe complaint and discussed the situation with company that processes their charges. The company, Platinym Services, responded with an e-mail saying "We have verified the charges of October 26, and November 14, totaling $5200.00. The credit will be processed tomorrow February 27, and will appear on his account within five days". I just checked again with my bank, the issuer of my ***, and the department which handles their *** transactionsadvised me, within this hour, that no credit has been issued to my accountI just spoke to one of your staff and they advised me to advise you via this e-mail of the lack of settlement at this time.If you need any further information, please advise me. I can be reached at ***The *** department at my bank can be reached at : ***---extension #***--a lady named*** is in charge of that department and has kept me apprised of any credit to my account.Thank you. *** *** ** ***

Hello *** *** ***We have reviewed the items your have listed in your complaint as well as your desired settlementIt appears that Grand Light has processed a credit to your
account for the amount of $on 12/as per your verbal order cancellation request on 12/(see attached refund slip) We contacted our credit card processing company to inquire as to why only $dollars had been received back to your account as you had stated in your complaintWe have received a response back from the service provider, (see below)"We have verified the charges of October 26,
and November 14, totaling 5200.00. The credit will be processed
tomorrow February 27, and will appear on his account within five days."*** *** Platinum Services | World/Pay US,
Inc*** *** *** * *** ** *** * ** *** Should this credit not be applied to your account within this time frame the contact above can be contacted by you, or you can replay to our customer service team at *** and reference your refund number *** and we will be happy to see if there is anything else that we can do to assiti you in this matterAs for your request for the interested charges, we will not be responsible for these charges accrued during this timeGrand Light has provided you with the refund in accordance to our standard terms and conditions of sale as stated on our website *** within the time stated on our website from the date of your verbal cancellation;Refunds: Refunds
are applied to accounts within business days after the receipt and
inspection of returned goods, or order cancellationWe apologize for any inconvenience this may have caused and hope to regain your business in the future.*** ***General Manager

Hello *** *** ***We have reviewed the items your have listed in your complaint as well as your desired settlementIt appears that Grand Light has processed a credit to your account for the amount of $on 12/as per your verbal order cancellation request on 12/(see attached
refund slip) We contacted our credit card processing company to inquire as to why only $dollars had been received back to your account as you had stated in your complaintWe have received a response back from the service provider, (see below)"We have verified the charges of October 26,
and November 14, totaling 5200.00. The credit will be processed
tomorrow February 27, and will appear on his account within five days."*** *** Platinum Services | World/Pay US,
Inc*** *** *** * *** ** *** * ** *** Should this credit not be applied to your account within this time frame the contact above can be contacted by you, or you can replay to our customer service team at *** and reference your refund number *** and we will be happy to see if there is anything else that we can do to assiti you in this matterAs for your request for the interested charges, we will not be responsible for these charges accrued during this timeGrand Light has provided you with the refund in accordance to our standard terms and conditions of sale as stated on our website *** within the time stated on our website from the date of your verbal cancellation;
Refunds: Refunds
are applied to accounts within business days after the receipt and
inspection of returned goods, or order cancellationWe apologize for any inconvenience this may have caused and hope to regain your business in the future.*** ***General Manager

Complaint: [redacted]
I am rejecting this response because:
From: [redacted] [mailto:[redacted]] Sent: Tuesday, March 10, 2015 2:35 PMTo: [redacted]Subject: non-response to previously filed complaint
 
My assigned complaint nymber with Revdex.comis: ID  [redacted]. My complaint was filed against
New Grand Light, LLC of [redacted].  I requested a refund of $5200.00and they acknowledged
the complaint and discussed the situation with company that processes their charges.  The company, Platinym Services, responded  with an e-mail saying "We have verified the charges of October 26, 2013 and November 14, 2013 totaling $5200.00.  The credit will be processed tomorrow February 27, 2015 and will appear on his account within five days".  I just checked again with my bank, the issuer of my [redacted], and the department which handles their [redacted] transactions
advised me, within this hour, that no credit has been issued to my account. I just spoke to one of
your staff and they advised me to advise you via this e-mail of the lack of settlement at this time.
If you need any further information, please advise me.  I can be reached at [redacted]. The
[redacted] department at my bank can be reached at : [redacted]---extension #[redacted]--a lady named
[redacted] is in charge of that department and has kept me apprised of any credit to my account.
Thank you.  [redacted]

Hello,According to the 3/18 email, it was stated that the refund would be applied within 5-10 business days.Today has only been 4 business days. Please let the lead-time progress and should there continue to be any issues, we will investigate this issue once again.

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Address: 30 Pinewood Dr, N Providence, Rhode Island, United States, 02904-3414

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