A D S Disposal

Review: We rented a 30 yard dumpster for delivery on Friday 10/2/15 to complete a garage demolition. It was supposed to arrive at 9am so we could start the job. It did not arrive until 2pm. We completed the job over the weekend and the dumpster was picked up by ADS on Monday 10/6/15. My customer called me and stated that when the dumpster was picked up, a lot of the debris fell out and was left behind in the middle of the alley. He was very upset. I called ADS and told them. They stated that someone would be back right away to pick up the debris. NO ONE EVER CAME. I ended up going back and picking it up, as well as was charged a $20 fee at the local dump to dispose of it. The customer was not satisfied with the service and will not use me again for future jobs.Desired Settlement: I would like some type of billing adjustment as well as my $20 reimbursed for having to take time to make a trip to the dump and being charged the user fee.

Business

Response:

We are responding to ID #[redacted]. We spoke to the customer and explained to them that they overloaded the dumpster a couple feet over the top. The driver would not be able to tarp it and safely drive with out items falling out of the dumpster if it's over the top. We also did them a courtesy by not charging them for overage charges for the dumpster that was over the weight limit. The customer said they would contact your company to explain that everything was resolved.

Review: We ordered a 20yd dumpster to be delivered to [redacted] on friday 8/18/12. When was setting dumpster on the ground it slid and hit the garage. Also the driver set the dumpster on a patched are of the driveway a couple inches from house. Siding is damaged and dumpster sank into the ground causing large wholes in the driveway. When I called the owner to report the damages he immediately told me that there was no way that his driver hit the garage and its not the drivers responsibility of any damages to personal property. He also told me that he will call the police cause he is not responsible for any damages. The driver admits that she hit the house but he refuses to fix any damages.Desired Settlement: My customer would like the damages fixed so he don't trip over the large holes from the dumpster and the siding repaired. The customer is also holding final payment until damages are fixed so lost income.

Business

Response:

[redacted] Statement of Property Damage on August,

17,2012

On Friday, August 17,

2012, I was sent to deliver a 20 yard lugger dumpster to a home off of [redacted]. When I arrived there, I discovered the driveway was U shaped with the house being at the

bottom of the

U. The owner ofthe home said the contractor wanted the dumpster put adjacent to the

home. There were

10 ft wires that ran from the middle of the home to each side of the driveway which

blocked me from putting the dumpster where the contractor wanted it due

to the arms on my truck

being higher than 10

ft which would tear down the wires. The owner then wanted me to try bringing

the dumpster Into the driveway on the other side

to be able to place the dumpster where the contractor

wanted it. The wires

were still In the way from this direction. So I called mv boss and he directed me to

try

to get it in there a different way. But because of the wires and door overhang, I could not place it

there. I stopped and got out of my truck while I was still on the phone with my boss describing the

obstacles which included a camper parked In the way. The home owner stated he couldn't move the

camper because

it would take too long, and that I should just go ahead and tear the wires down so he

could sue us.

My boss heard the home owner saying something and asked me to tell him what the

home owner

Just said. So I repeated that the home owner said to go ahead and tear the wires down so

he could sue us.

My boss said, "You better not". The home owner tried to call the contractor while I was

on the phone with

my boss. After several unsuccessful attempts bv the home olNner to reach the

contractor, I heard him leaving a message stating, "The dumpster people are here but can't put it where

you want, so I will have them place

It where I think it is best"'. The home owner then said to just hang up

with my boss and he knew where to put the dumpster. The original idea was

to be in the grass adjacent

to

the house but now the home owner wanted me to put it on the driveway blocking the sun mom door

and part ofthe garage. The home owner signed my paperwork that stated we are not responsible for

damage done

to the property. I gave him a copy of the contract then got in my truck and proceeded to

back up till I was 4 feet away from the house. When I started to place the box down, the home owner

stated I needed

to put the box closer to the house. I told him I COUldn't go too dose to the house

because the rollers on the bottom of the box are used when the box hits the ground to be removed from

the truck. The home owner said that he would guide me back so that I don't hit

the house. He had me

stop too dose to the house so when I stopped, the box fell off the truck the rest

of the way and hit the

house. I stopped immediately and put

my emergency brake on, got out the truck and then the owner

said, "'Don't look

at It, it's my fault. Just get back In your truck and move the box a little away from the

house"'. When I got out of the truck after moving It forward, he repeated again not to worry about

it

thilt

it was his fault. He also stated that he had extrcl siding and that he would have the contractor

replace the three panels of siding that were damaged because his contractor Is a very handy man. He

again stated, '"There's nothing

to worry about, I have extra panels". I unhooked the chains from the

dumpster and put

my truck arms back up. He repeated again when I got out my truck that there wasn't

any damage other than the three panels on the garage. He told me

to finish out my day and not worry

about it and have a beer. I told him I don't drink. He

stated, "That's not goodn

•

I told him to have a nice

day and I left. I then called the contractor who did not answer his phone. I left a message for him

to call

me regarding what happen. He never returned my call.·

09/04/2012

01:30 FA! [redacted]Three days later, my boss called me while I was on the road, and asked me what happen to the house on

Friday's delivery.

My boss stated he received a call from the contractor that there was damage to the

garage

and broken concrete. I explained the situation that there was only three panels damaged, no

broken concrete. He said to

go pick the dumpster up right away. There was a [redacted]subcontractor's truck pulling up at the same time as I did. The contractor for the roof got out the

driver's seat

and two other guys got out the passenger seat. The contractor said, "Your boss Is an

[redacted] wanted him to do was take responsibility for the

damage." So I explained to him what

happen on Friday and that the home owner repeated several times not

to worry about It that it was his

fault

for guiding me. The subcontractor stated that the asphalt damage was my fault. I told him the bex

was too heavy with the shingles in

It and it made the wheels sink. The contractor stated he would have

left It alone if

my boss wasn't such an [redacted] so now he's going after us fur both the asphalt and the

garage damage. The home owner

came out and said, "No, the gatage damage isn't her fault. I'm just

concerned about these

holes In the asphalt". I took pictures of the holes in the asphalt and the damage

to the three garage panels. I told them I would have my boss

call them regarding this. I then loaded the

dumpster onto my truck and left.

We ordered a 20yd dumpster to be delivered to [redacted] on friday 8/18/12. When was setting dumpster on the ground it slid and hit the garage. Also the driver set the dumpster on a patched are of the driveway a couple inches from house. Siding is damaged and dumpster sank into the ground causing large wholes in the driveway. When I called the owner to report the damages he immediately told me that there was no way that his driver hit the garage and its not the drivers responsibility of any damages to personal property. He also told me that he will call the police cause he is not responsible for any damages. The driver admits that she hit the house but he refuses to fix any damages.