A. C. Schultes of Delaware Inc.

On July 18, 2014, I received copy of Complaint #*** which was filed against my Company , AC Schultes of Delaware, Inc., by *** *** ***After reviewing the complaint , there are several clarifications and responses which I would like to submit
Attached is a copy of
the proposal which was executed by *** *** *** and my Sales Representative, Mr*** *** , on September 20, In the proposal , it clearly states the work our firm intends to perform , the cost for completing the work and our payment termsAs you will note, on Contingency Items #2, #3, #and #10, there were standard contingency items which were removed from the contract due to our sales representative personally knowing the *** *** On October and 18, 2013, the well was drilled and the submersible pump system installedAt that time, no electric had been installed at the tank location; and our finn had to remobilize on November 11, 2013, and complete the installation at no additional cost to *** *** On October 22, 2013, the invoice was mailed for services rendered which included a $credit for the well being constructed at a shallower depthPer the original contract agreement , payment for the invoice was due, in full, on November 22,
During the months of December and January , our Sales Representative , Mr*** ***, made several phone calls to *** *** and left messages regarding payment of the invoice*** *** *** , our Office Manager , and myself made no attempt to contact *** *** due to the personal relationship with MrDeweyOnce the invoice got beyond days, MrsHerrick began contacting *** ***The phone calls that were actually recorded in the file were made on January 23rd and 24th, February 2nd and 19th, and March 24thAdditionally, statements were mailed to *** *** on February 21st, February 28th and March 24thDuring several of the conversations between MrsHerrick, myself and *** ***, we were assured that payment was forthcomingOn March 24, 2014, a certified letter was mailed to Mr*** ***, *** ***' spouse (copy enclosed), which stated that "if payment in full was not received by April4, 2014, we would proceed with legal action against them." No payment was received by April On April 10, 2014, after making one final attempt to secure payment prior to proceeding with legal action, *** *** paid the invoice balance , in full, utilizing a family member 's credit card
On Memorial Day weekend , 2014, *** *** attempted to contact my Company multiple times for emergency serviceThere is no warranty , implied or in writing , for the work that she originally bridged the contract for; therefore, the phone call was not returnedWhen *** *** called me personally the following week, I explained to her the reasons why her call was not returned and also stated my Company had no intention for working for she or her husband in the future
Should you need any additional clarification or documentation , please feel free to contact me at ***

Review: This company installed a water well system on my property. Due to emergency heart surgery, I was unable to pay within 90 days, but did pay the balance in full plus interest and a credit card fee. The President of the company claims I only paid because "He threatened me with legal action" but it was solely a medical emergency on my part and I paid the bill when I got out of hospital and back home to do business. I also, contacted the President of the company to explain why the payment was not made at billing. Five months after moving into the home, the well pump seized up, leaving no water to the home. When I called for service, which they advertise 24 hour service, I was told to call after holiday weekend on Tuesday morning. In the meantime, I had another company replace the pump which is under warrenty with AC Schultes, but I had to pay out of pocket since they would not return my call. Tuesday when I called AC Schultes' president I was told since I was late paying the bill they would not honor the contract and warranty. This is Insane since even though I was a few months late paying the bill, It was then paid IN FULL and the pump failed months after that was paid. I was never informed at any time that a payment past 90 days would void any and all warranties. The President of this company was rude and hung up on me saying "if you can prove you have a warranty then take me to court". I paid over $3000.00 for this well with a warranty and I as a consumer deserve better treatment than what I have received.Desired Settlement: Since I had to call another company to come replace the pump I am requesting that AC Schultes pay the bill for that service in the amount of $1040.00

Business

Response:

On July 18, 2014, I received copy of Complaint #[redacted] which was filed against my Company , A. C. Schultes of Delaware, Inc., by [redacted]. After reviewing the complaint , there are several clarifications and responses which I would like to submit.

Attached is a copy of the proposal which was executed by [redacted] and my Sales Representative, Mr. [redacted] , on September 20, 2013. In the proposal , it clearly states the work our firm intends to perform , the cost for completing the work and our payment terms. As you will note, on Contingency Items #2, #3, #5 and #10, there were standard contingency items which were removed from the contract due to our sales representative personally knowing the [redacted] . On October 17 and 18, 2013, the well was drilled and the submersible pump system installed. At that time, no electric had been installed at the tank location; and our finn had to remobilize on November 11, 2013, and complete the installation at no additional cost to [redacted]. On October 22, 2013, the invoice was mailed for services rendered which included a $96.00 credit for the well being constructed at a shallower depth. Per the original contract agreement , payment for the invoice was due, in full, on November 22, 2013.

During the months of December and January , our Sales Representative , Mr. [redacted], made several phone calls to [redacted] and left messages regarding payment of the invoice. [redacted] , our Office Manager , and myself made no attempt to contact [redacted] due to the personal relationship with Mr. Dewey. Once the invoice got beyond 90 days, Mrs. Herrick began contacting [redacted]. The phone calls that were actually recorded in the file were made on January 23rd and 24th, February 2nd and 19th, and March 24th. Additionally, statements were mailed to [redacted] on February 21st, February 28th and March 24th. During several of the conversations between Mrs. Herrick, myself and [redacted], we were assured that payment was forthcoming. On March 24, 2014, a certified letter was mailed to Mr. [redacted]' spouse (copy enclosed), which stated that "if payment in full was not received by April4, 2014, we would proceed with legal action against them." No payment was received by April 4. On April 10, 2014, after making one final attempt to secure payment prior to proceeding with legal action, [redacted] paid the invoice balance , in full, utilizing a family member 's credit card.

On Memorial Day weekend , 2014, [redacted] attempted to contact my Company multiple times for emergency service. There is no warranty , implied or in writing , for the work that she originally bridged the contract for; therefore, the phone call was not returned. When [redacted] called me personally the following week, I explained to her the reasons why her call was not returned and also stated my Company had no intention for working for she or her husband in the future.

Should you need any additional clarification or documentation , please feel free to contact me at [redacted].