A-Better Heating & Air Cond., Inc.

Mrs*** first called our office for service on her air
conditioner at 9:on March 20, 2017.
She stated her AC was not cooling.
My dispatcher quoted her the service rates and customer argued that the
service call should be deducted from the total ticket like it was last
summer
Our record indicated we have not serviced this account since 7-19-2013, and
deducting service call from a work order has never been our practice. Service call was scheduled for the following
day. On May 21, at 9:am customer
cancelled her service call stating the unit was working. Later that afternoon at 5:pm customer
again contacted our office and spoke with another dispatcher and requested
service call be reopened. Again wanting
the service call deducted from the repair ticketMy dispatcher informed her
again that this is not our policy.The following day we dispatched Karl to service this unit
Our records indicated he arrived at 10:and finished at 10:50. It was an immediate determination that her
fan motor was out. Refrigerant pressures
cannot be taken if the motor is not working.
Karl quoted her a price and again she requested service call be deducted
He also said if there additional
problems there would be additional costs Several minutes later Mrs*** called the
office complaining $for service call was too high and the cost of the
motor was too high. She cancelled
additional service.It seems the homeowners replaced the motor and then called
another company when the unit would not work.
There is still the question of why they were replacing sensors if there
was not a cooling problem to start with.When Mrs*** contacted me, she was had already decided
A-Better was in the wrong, and issuingaccusations she would spread. She also wanted A-Better to replace her
unit at no charge.I have been in business for years and have only had a
minimal amount of complaints. All issues
were resolved in a timely and professional manner. I did not offer to go by the home as I sensed
the customer was beyond resolution from the get go stating she knew tech was
dishonest upon arrivalCustomer stated she had Karl on camera doing the damage
and I responded to her; let me see the proof and I will refund your moneyI will be happy to refund the $to close this issue

Complaint: 11607436
I am rejecting this response because: The product had not been working since April.  I have family memebers that tried to use the product on their phone because it wouldn't work on my phone.  The App is complete garbage, as stated by many testimonials on the google play store, where  you download the app for the fence.  So, the company can put out a product like this, rip off the customer?  The app is the heart and soul of the product, when it's not working, you can not use any of the components or devices on the 3-in-1 super collar.  The attachment is the link to a website that "[redacted]" Customer service sent me to try and get the app up and working.  I told her that I would like to keep the product if the app would work so I tried using the link to get the updated software and went through the steps many times, on many different phones to try and get it to work.  The app is garbage, as you can see by the reviews (Attached), and the product is garbage.  So I do not want a "Store Credit" from this company, I would like my money back and they can keep their paper weight because that's all this collar is good for.
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10997818, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Complaint: 11443515
I am rejecting this response because:Please note that we did not receive the return package label and information until May 19 via email which was after my last phone call to them on May 12 thus that is why they did not receive the item.  I worked with the company for a month in an attempt to troubleshoot and resolve the technology glitch but it was to no avail.  I was also yelled at by office staff by the name of Heather.  You have to understand I loved the product because it stopped my dogs barking, kept her in her yard and we could train her until it stopped working.  When it stopped working my dog barked and was no longer contained to our yard. The company has a product that worked but no longer works due to the app update in April.  When I called the company again because the new collar they sent me in an attempt to troubleshoot stopped working after 3 days of use.  On May 12 I was the one that notified them that the application for the collar was no longer on the google app store.  The product is now defective and unusable without the application available.  I believe  they are selling a fraudulent product that other entities need to look into.  The product will be mailed 5/25/16 as we were gone over the weekend and unable to ship the package back to them.
Regards,
[redacted]

Mr. and Mrs. T[redacted],High Tech Pet Products is very sorry that you are unsatisfied with the product. High Tech Pet Products has received the product back and will issue a full refund for the product returned in the amount of $554.99. Please allow 3 -5 business days for the refund to be issued back...

to your Paypal account. If you have any further questions please feel free to contact High Tech Pet Products.