A & B Construction

Klopp's Transmission and Auto RepairPark AvenueComing, New York 14830Phone:607-962-6000Fax: 607-962-8405Revdex.comBryant Woods SouthAmherstNew York 14228Re: ID ***This letter is in response to Jobn Heidrick's complaintThere were scvcraJ codes elicited from the
computerdual caused a check engine lightThe codes are as foUows:l-P070S: CHECK SHIFTER SIGNAL2-Pl776: SOLENOID SWITCH VALVE S11JCK IN LOW REVERSE3-Pl682: CHARGING SYSTEM VOLTAGE TOO LOW- P0300: MULTIPLE CYLTh."DER MISFIRES-P0700: TRANSMISSION FAULT PRESENT6- P0203: INJECTION CONTROL CIRCUIT FIRES IMPROPERLY-P0420: BANK l CATALYST EFFICIENCY FAILURETo address the transmission code- our technician recommended a solenoid repair, which the customerdeclined due to lack of fundsIt was also noted athis time that the radiator was void of coolant and antifreeze was anecessary additive (in December)After the addition of antifreeze, it was noted lhat the water pwnp was leakingfluidAgain - *** *** declined the proper repair for this issue.The amount that the customer paid ($S) is broken down as follow, per services authorized by ***
*** and rendered by our technician;-SCAN AND DIAGNOSTICS (RETRIEVAL OF DIAGNOSTIC TROUBLE CODES)2- DISMOUNT, RE-MOUNT AND BALANCING OF CUSTOMER PROVIDED TIRES3- DAY INSPECTION FEE, DUE TO THE FACT THE VEHICLE FAILED NYS INSPECTION.NOTE: Per telephone conversations with {2) employees of Klopp's Transmission, one of which is the O'Wner, ***
*** stated that his complaint stemmed from his dissatisfaction wilh being asked to pay for services renderedbefore leaving with vehicle*** *** did not have the funds available for services requested, and was asked toleave driver's license with lhe office staff: and he would be allowed to leave with vehicle in order to retric"-e fundsfor repairsAccording to *** ***, he did not agree with this policy.As a result of *** *** telephone conversation with MrKloppMrHeidrick was refunded for the scan($59.40) oo 12/*** *** stared that be would contact the DDD and retract his comploint upon refund.••• Please see attached invoicesRegards,Dan K***