NEVER, EVER use this business! This store used to be good, but no longerThe employees and the owner are COMPLETELY DISHONORABLEDuring the past 30+ years, I had bought (on separate occasions) a stove, a refrigerator and a washing machine from this businessWhat I most liked about this store were (1) employees not paid on commission basis and (2) delivery free within local areaDuring the store's annual weekend sale, I was advised in that there was a $delivery charge to balance the extra-low prices, when I bought a dryerAt this sale in 2013, I purchased a stove (including $delivery, the total cost was $415.05), but I never took delivery, so the business carried an in-store credit for me in this amountI did not request a refund to my credit cardIn mid-May 2016, I purchased a BTU window air conditioner for $I explained to Ryan, the salesperson, that I could not get it up the stairs and into the window, so we arranged delivery and, although not normally included, installationMy purchase was made on a Thursday and I had hoped for Saturday delivery, but Ryan said that no delivery slots were open, that it could not be delivered until Tuesday (I requested after 4:30, when I would be home from work)He then said that the delivery service charges $30, but that he (personally) or his father, Fred (another salesperson), would deliver/install the unitSubsequently, when Ryan said that the store closes at 5:on Tuesday and they were shorthanded, but open late on Wednesday, I offered to switch delivery to Wednesday after 4:to accommodate the storeTo facilitate the process, I repeatedly offered to transport the unit in my car and get it into my garageI also mentioned that, years prior, a neighbor had carried in a unit and brought it up the steps and installed it in another bedroom window, that I could ask him to do so again, but I would prefer not toFred delivered and installed the unit shortly after 4:p.mon that Wednesday, then presented me with a delivery slip to sign, after which I read it more closely and saw a $delivery chargeI pointed this out to Fred, then said that I would call Ryan, that I was sure that it was a mistakeI then called Ryan, who was belligerent, rude and increasing loud, and he insisted that he had quoted the $charge to me and it would not be reversedI stated that he had not mentioned this fee - that I never agreed to such a fee either orally or in writing - and that the only thing that would satisfy me was a reversal of this $chargeRyan offered to have the unit uninstalled and returned to the store for a full creditI said that this made no sense - that, if the value of the delivery was $45, then the value of the return was $- which effectively zeroed out this amount, that it would be simpler just to credit me and not have to do the work of returning to my houseRyan eventually offered to "make a note on my account" that I would get a credit of $on my next purchaseI said that, because this was all being done by store credit, it was the SAME thing to issue a $creditUltimately, Ryan agreed and said that it would be done on the following day (Thursday), that he would print it out and mail it to meOn a related note, I discovered that the unit does not work properly in that it does not effectively cool the [very small] room and that there is a rattling sound when on the low cool and low fan settingsI never received anything in the mail and Ryan never contacted me further, so Ryan himself is dishonorable and his “word” is meaninglessOn Friday, I spoke to Patti about the issue and she said that she would speak on Ryan on the following Tuesday and she would then call me, which she did not do, which demonstrates that Patti is not honorable and her “word” is meaninglessI called Patti on Thursday (days after my initial conversation with her)She said that she never spoke to Ryan, that she spoke to the ownerI stated to her that I wanted to avail myself of Ryan's offer to uninstall and return the unit for a full creditShe put the owner on the phone and he, too, was belligerent and adamant that there is always a delivery charge and that he would not credit my accountHe did not even offer his name, but responded when I asked him that it was Rich SuperWhen I told him that I wanted to avail myself of Ryan's offer to have the store uninstall and return the unit for a full credit and also that the unit was not functioning properly, he refusedSeveral times, he interrupted me when I was trying to speakUltimately, I said that, if he did not accommodate me, I would contact all appropriate consumer agencies, utilize social media to state what had occurred and, because I work for an attorney, I would pursue all legal means to recover my lossesHe stated that I should do whatever I wanted and hung up on me - incredibly unprofessional and totally dishonorable
NEVER, EVER use this business! This store used to be good, but no longerThe employees and the owner are COMPLETELY DISHONORABLEDuring the past 30+ years, I had bought (on separate occasions) a stove, a refrigerator and a washing machine from this businessWhat I most liked about this store were (1) employees not paid on commission basis and (2) delivery free within local areaDuring the store's annual weekend sale, I was advised in that there was a $delivery charge to balance the extra-low prices, when I bought a dryerAt this sale in 2013, I purchased a stove (including $delivery, the total cost was $415.05), but I never took delivery, so the business carried an in-store credit for me in this amountI did not request a refund to my credit cardIn mid-May 2016, I purchased a BTU window air conditioner for $I explained to Ryan, the salesperson, that I could not get it up the stairs and into the window, so we arranged delivery and, although not normally included, installationMy purchase was made on a Thursday and I had hoped for Saturday delivery, but Ryan said that no delivery slots were open, that it could not be delivered until Tuesday (I requested after 4:30, when I would be home from work)He then said that the delivery service charges $30, but that he (personally) or his father, Fred (another salesperson), would deliver/install the unitSubsequently, when Ryan said that the store closes at 5:on Tuesday and they were shorthanded, but open late on Wednesday, I offered to switch delivery to Wednesday after 4:to accommodate the storeTo facilitate the process, I repeatedly offered to transport the unit in my car and get it into my garageI also mentioned that, years prior, a neighbor had carried in a unit and brought it up the steps and installed it in another bedroom window, that I could ask him to do so again, but I would prefer not toFred delivered and installed the unit shortly after 4:p.mon that Wednesday, then presented me with a delivery slip to sign, after which I read it more closely and saw a $delivery chargeI pointed this out to Fred, then said that I would call Ryan, that I was sure that it was a mistakeI then called Ryan, who was belligerent, rude and increasing loud, and he insisted that he had quoted the $charge to me and it would not be reversedI stated that he had not mentioned this fee - that I never agreed to such a fee either orally or in writing - and that the only thing that would satisfy me was a reversal of this $chargeRyan offered to have the unit uninstalled and returned to the store for a full creditI said that this made no sense - that, if the value of the delivery was $45, then the value of the return was $- which effectively zeroed out this amount, that it would be simpler just to credit me and not have to do the work of returning to my houseRyan eventually offered to "make a note on my account" that I would get a credit of $on my next purchaseI said that, because this was all being done by store credit, it was the SAME thing to issue a $creditUltimately, Ryan agreed and said that it would be done on the following day (Thursday), that he would print it out and mail it to meOn a related note, I discovered that the unit does not work properly in that it does not effectively cool the [very small] room and that there is a rattling sound when on the low cool and low fan settingsI never received anything in the mail and Ryan never contacted me further, so Ryan himself is dishonorable and his “word” is meaninglessOn Friday, I spoke to Patti about the issue and she said that she would speak on Ryan on the following Tuesday and she would then call me, which she did not do, which demonstrates that Patti is not honorable and her “word” is meaninglessI called Patti on Thursday (days after my initial conversation with her)She said that she never spoke to Ryan, that she spoke to the ownerI stated to her that I wanted to avail myself of Ryan's offer to uninstall and return the unit for a full creditShe put the owner on the phone and he, too, was belligerent and adamant that there is always a delivery charge and that he would not credit my accountHe did not even offer his name, but responded when I asked him that it was Rich SuperWhen I told him that I wanted to avail myself of Ryan's offer to have the store uninstall and return the unit for a full credit and also that the unit was not functioning properly, he refusedSeveral times, he interrupted me when I was trying to speakUltimately, I said that, if he did not accommodate me, I would contact all appropriate consumer agencies, utilize social media to state what had occurred and, because I work for an attorney, I would pursue all legal means to recover my lossesHe stated that I should do whatever I wanted and hung up on me - incredibly unprofessional and totally dishonorable