A-All Occasion Bus & Limo Inc

Initial Business Response /* (1000, 5, 2015/08/27) */
I was directly involved with the customer but did not get it resolved. I did call customer back on the telephone and spoke to [redacted] and we came to a agreeable and acceptable resolution. I agree that we will give [redacted] 1 hour (which comes to 100...

dollars) back plus I also will keep to my earlier promise that he would get one hour free if he books another bus with 5 hours. His friends are also extended the free hour also if they book 5 hours on another trip
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We came to a solution we both agreed upon. Complaint is resolved.