A-1 Publications

In response to Ms [redacted] ' further complaints she has not stated clearly what she is looking for to bring possible resolve to her complaintDoes she wish us to not contact her again? (she is no longer on our call list), does she want to address assertions from us regarding her previous account with us? (this would contradict her initial complaint of being angry that we contacted her), at her own admittance her charge card was never charged by our companyTherefore, our company takes allegations of fraud very seriouslyTo counteract such, we outsource to other agencies to deal with these circumstancesWe are always willing to correct any inappropriate, illegal, or unethical behavior which may occur as a natural result of business dealings with so many associates, clients, and customers resulting from our staffOur customer service number is active 24/for human interaction and voice messagesIn conclusion, because Ms [redacted] has not stated any clear wrong doing on our company's behalf, only that she disagrees that she ever had an account with our publisher then we are unable at this time to offer any resolve to her per her request due to her not stating clearly what she would like to have happen on our behalf as a possible resolve to her complaintHer account has been passed on to one of our outsource agencies thereby finalizing any further interaction between her and our company

Description says Apublications charged my company; however, they charged "ME" without authorization not my company"I said I did not authorize them to process my card"I actually said the exact opposite." I said DO NOT process payment." They threatened they were sending it to collectionsI said that was fine, I would not authorize anything until I knew what it was for and who ordered it Next thing I find out is they processed the payment anywaysSo I called the company that processed payment(Same Girl) I find it odd u try to reach Apublications and you get her or voicemail with herSame for premier servicesNot to mention would never give me the customer service number until payment was processedAny company should be ashamed to do business this way if actually a businessNothing like recovering from injury and surgeries for over a year and being harassed from someone when already upset you will miss another year at home for the HolidaysThanks Apublications

We will contact Ms *** to negotiate a resolve to the issue immediately

We tried to contact *** *** on January 4, at approximately 3:pm mountain time and then again on January 5, at approximately 2:pm mountain timeThe first time there was no answer and his phone doesn't seem to have a voice mail set up to leave messagesThe second time he answered and when we said his name, he hung upWe take these types of accusations very seriously due to the potential long term harm which could possible affect both partiesUpon reviewing the case it seems *** *** was made aware of ALL the terms of his account BEFORE he willingly and knowingly gave us his account informationHe acknowledges this in his own statement ( see line of his report)Initial contact was made with *** *** on November 25, where again, he willingly and knowingly gave his account informationOur policy is that we run the card for funds the date of the order and we inform the customer of such as we did in this caseWe informed *** *** that we would be processing the funds for his account that same dayWhen the card declined, *** *** informed us that he would have funds available for the amount in question on December 7, We informed him that we would on that day again, attempt to process the funds for this payment only on December 7, We record all of our telesales ordersWe make sure the AVS and CVV obtained from the customer is accurate, and we are very clear that any payment either owed or to be paid for any outstanding or new orders will be processed that dayWe make this clear BEFORE ANY attempt is made by us to process funds*** *** did in fact give us authorization to process those funds first on November 25, and then on December 7, However, we are willing to work with *** *** to arrive at some amicable resolution if he will make himself available for our company to do soAs far as his other accusations, we run a legitimate company with procedures, policies, and regulations in place not only to protect us, but to protect the consumer as wellIf *** ***'s claims have any merit in his own mind, then it would be prudent for him to make himself available to resolve this matter now that he is aware that A Publications is reaching out to him to do so
Complaint Response Date bumped because: Data Base Migration

Ms*** *** has never paid any amount in regards to said account in questionShe never requested a copy of her original agreement/contract nor did she request any information that would prove our claims of the amount said to be owedShe only insisted that she never ordered any magazines,
which is an assertion of nearly EVERY previous client in default refusing to address their account with the companyShe was never harassedWe only contacted her once and she refused to acknowledge her accountHer account thus has been passed on to the next department and she has been removed from our client files

Description says A1 publications charged my company; however, they charged "ME" without authorization not my company. "I said I did not authorize them to process my card". I actually said the exact opposite." I said DO NOT process payment." They threatened they were sending it to collections. I said...

that was fine, I would not authorize anything until I knew what it was for and who ordered it.
Next thing I find out is they processed the payment anyways. So I called the company that processed payment. (Same Girl)
I find it odd u try to reach A1 publications and you get her or voicemail with her. Same for premier services. Not to mention would never give me the customer service number until payment was processed. Any company should be ashamed to do business this way if actually a business. Nothing like recovering from injury and surgeries for over a year and being harassed from someone when already upset you will miss another year at home for the Holidays. Thanks A1 publications.

Complaint: [redacted]
I am rejecting this response because: The supervisor told me on the phone call that I would have a lien on my name if I did not pay the amount she requested.  I want to make sure that there is no further action in this matter regarding a lien or such.  I felt very threatened by the whole situation since I never had an account with them and to insist that I did is false.
Sincerely,
[redacted]

[redacted] has had a delinquent account with our company dating back to 2014. We have his legal and binding recorded contract agreeing to the terms and his invoices making a few payments on his account. Our customer service AND collections team has attempted on several occasions to resolve...

this matter with [redacted]. Though he has alleged to have a cancellation letter he has refused to present a copy of that alleged letter. Our records indicate [redacted] is yet delinquent on his account. As a result of such and several attempts on our company's behalf to resolve this matter to no avail, our policy dictates that we are well within our federal rights to report [redacted] per Fair Credit Reporting Act and the Fair Debt Collection Act to all three credit bureaus and must inform [redacted] of our intentions to do so. Thus this has been the motive behind our contacting [redacted]. Until or unless [redacted] produces his alleged cancellation letter with all information reflecting that the account we have on file for [redacted] was and is in fact cancelled, we will pursue our policied debt collection pratices until completion of that process. Though we have no immediate intention to contact [redacted] by phone we will, per our federally regulated right in accords with that federal law, inform, contact, and/or respond with and to any correspondence regarding this matter with [redacted]. Thank you. A1 Publications

Initial Business Response /* (1000, 6, 2015/11/18) */
We have tried to contact Mr. [redacted] to address this issue to no avail. However, we have spoke to him regarding his concerns and will resolve the matter by issuing Mr. [redacted] a full refund since he has requested it within the 10 business day...

cancellation policy. We never told Mr. [redacted] that his card would not be charged. We have him on recording acknowledging that his card would be charged and for what. However, after today we will regard this case as closed. Thank you

In response to Ms. [redacted]' further complaints she has not stated clearly what she is looking for to bring possible resolve to her complaint. Does she wish us to not contact her again? (she is no longer on our call list), does she want to address assertions from us regarding her previous account with us? (this would contradict her initial complaint of being angry that we contacted her), at her own admittance her charge card was never charged by our company. Therefore, our company takes allegations of fraud very seriously. To counteract such, we outsource to other agencies to deal with these circumstances. We are always willing to correct any inappropriate, illegal, or unethical behavior which may occur as a natural result of business dealings with so many associates, clients, and customers resulting from our staff. Our customer service number is active 24/7 for human interaction and voice messages. In conclusion, because Ms. [redacted] has not stated any clear wrong doing on our company's behalf, only that she disagrees that she ever had an account with our publisher then we are unable at this time to offer any resolve to her per her request due to her not stating clearly what she would like to have happen on our behalf as a possible resolve to her complaint. Her account has been passed on to one of our outsource agencies thereby finalizing any further interaction between her and our company.

I have canceled on numerous occasions more times than the number of magazines calls come in from all across the country I do not know what ones are genuine and they keep coming no mater what we do we have paid over $500 in cancelations I have no job and am losing sleep I do not know who to trust or what to do