9 Round

Last year, I signed a 12-month membership contract started at 01/30/2018 at this fitness, which I pay $89 each month and should be ended 12/30/2018. The payment goes directly through my card every month. Last October, I was told that my card declined for that month's payment, so I went there with my boyfriend and used his card to pay for the fee. At the same time, I told them I wanted to cancel the membership and this would be my last payment.

I never went back to the 9round fitness, and I never received any email or call about my membership anymore, so I thought I was fine, until this month my boyfriend fund that his card was still been charged every month. We believed my membership has been cancelled so those must be some mistakes, so he charged back. Today I receive a call from a third party saying I owe 9round more than 1000 dollars. I was so confused so I asked about the contract thing. The guy in the phone was really mean. He only said thing like "I don't care about your contract" and kept asking me to pay the money. I called 9round to talk about it. The guy who picked up the phone was really nice and he told me that he would talk to the manager and the manager would call me back, but I never receive a call back.

I go back to the email to see the contract, and I find that the contract says this 12-month contract should not be cancelled during the initial 12 months and will be renewed automatically. After renewed, it becomes a month to month membership.

Seems like the charge is reasonable based on the contract. However, no one told me that I can not cancel the membership when I told them I want to cancel it last October, and no one at least told me my 12-month membership would be renewed. No email, No call. Nothing. They just keep charging you and make the third parting threating you about your credit, even if you never use their service for almost a year, which is ridiculous!

I was severely injured at this gym doing an exercise a trainer told me to do and observed me doing, then they did not have even the most basic medical supplies (not even ice/bandages) and told me I was probably okay walking on it, which worsened my injury. My contract with them explicitly said that if I became injured then I could leave the contract at the expense of the gym, but instead they have dodged dozens of my calls and have yet to return any of my messages, while continuing to make charges on my account. When I blocked them as a vendor through my bank, they changed their name so that they could continue charging me in violation of our contract.