9Round Fitness Reviews (%countItem)
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9Round Fitness Rating
Address: 2242 Boiling Springs Rd, Boiling Springs, South Carolina, United States, 29316-5302
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Membership Cancellation in August 2019 but I am still receiving unpaid balance emails for September and October totaling $138.00: Unethical Business practice by 9 Rounds Boiling Springs,S C. I Requested for immediate cancellation of my membership via Cancellation letter dated 8/2/2019 submitted at 9 Rounds Boiling Springs. On August 28th I received an email stating that my account is past due. I called the 9 round facility in Boiling Springs and I was told by an employee named Shelbe that my cancellation paperwork was never processed (according to her, she found it in a file cabinet in the back) but she will be giving the the manager on duty (Shelby) the following day. On Sept 4th, I received another email stating that my 9 Round account was past due and that I need to call the billing dept if I had any questions. I called the billing dept at 888-***-*** and was told that they had not received my cancellation agreement for the Boiling Springs location and that I still had to pay for my August bill because I filed my paperwork Aug 2nd, however I would not be responsible for any payments after August because I filed my paperwork before the start of my next billing cycle which is the 5th. I was told that I had to contact the Franchise office to cancel my membership through the manager. I made my August payment with the billing dept that day and I called the Boiling Springs location shortly after. I was told by another 9 Rounds employee there that She will make sure this is handled by the manager Shelby and give me a call back. I didn't receive a call back until Oct 11, after I called them again to ask about my past due balance. Shelby did return my call on Oct 11th and left a voicemail explaining how they messed up my paperwork and was unaware that I had paid my Aug bill. She assured me that I did not owe a balance. However I received a past due balance email today (Oct 22) and I called the billing dept and was told that my acct is still active and past due.Appreciate if you could kindly assist with my case. Thanks
Good morning,
I have looked into this situation and the customer was correct. The cancellation was somehow in the file but wasn't put into the system correct by staff member. The customer then paid the billing company over the phone which does not always show up at the store level immediately. Shelbe they cancelled the agreement but did not realize there was a past due bill still still showing on the account that the billing company still showed due. I have went into the system and removed the bill that was till showing past due. It is not often that a payment is taken through the billing company over the phone this is typically handled by contacting the local club. In this case it was just handled differently which created some confusion on our end. The customer account has been corrected and there and no past due balances showing in our system.
9Round Boiling Springs
Brian B
Co-Owner
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I spoke with the Billing Dept at *** and their records indicate that my account is now closed and paid in full.
Regards