84 Lumber

We had a horrible experience with 84 Lumber that started in October and only just got resolved in January; it was extremely stressful and ended up costing us hundreds of dollars more than it should have.

We ordered an *** patio door in October and specified that we wanted an outswing door. We were given an estimate of $5154 and proceeded with the order. From this point on, every single encounter with 84 Lumber was full of frustrations. Literally too many things to mention.

They had ordered the wrong door! Not only did it not open out, it was also a lower-quality door which the contractors did not realize until they had already taken out the old door. Given that this was now November, they had to install the wrong door so that we weren't living with a hole in the wall. We went back to the store to order the correct door. The salesperson printed out the invoice so that we could double-check it. At this point we found out that we had been overcharged for the lower-quality wrong door by $1400!! The manager did not seem at all concerned about this, which only makes me wonder how many times this kind of fraud is happening.

We were told the door would arrive on 12/20. I called the store on 12/20 and was told the door was in. They never called to tell us. Based on the label on the box, we think it had arrived to the store at least a week prior. Because of this delay, it could not be installed before January. Luckily, this was the correct door. But the contractors had to come out again to take out the wrong door and put in the right door. So we paid the contractors $500 more than we would have if it had bee the right door to begin with.

As long as this summary is, it cannot adequately capture the hassle and stress that we had to go through thanks to this store's complete incompetence. You cannot overcharge a customer by $1400 and act like it's no big deal. You cannot screw something up so entirely that the customer has to pay $500 more for the contractor to fix the issue.