7Eighty Automotive

Initial Business Response /* (1000, 10, 2014/06/24) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@hotmail.com
The customer dropped of his *** *** to have his harmonic balancer replaced because it was noisy & damaged - he also
informed us that while it was here he would like to do the brake pads/rotors, serpentine belts, rack & pinon & wheel alignmentwe went ahead with the work and called the customer upon completion - the customer then complaint of an engine shake/misfire , we scanned for codes and no codes came up we double check all of our work and everything was replaced properlyhe insisted that the problem was still the harmonic balancer so to put his mind at ease we replaced it agian with another new harmonic balancer and did not charge himafter we replaced it the problem with his engine shake was still there we offered to diagnose it for free we spent a few hours on it and we were not able to determine the problem but we did clarify that it had nothing to do with any work we performed on the vehiclewe dont know what else we can do for this customer we tried to help him in every way possiblei even told him if a check engine light comes on we will scan no chargei cant spend any more free time on the vehicle because his issue has nothing to do with the repairs we have donewe are willing to get a second opinion from another shop if he would like to do so

Initial Business Response /* (1000, 11, 2014/09/02) */
spoke with the customer and we have come to a resolution. I will be refinishing her wheels