7 Eleven

[redacted] came to me that she need help with her property, I looked in to the matter but I could not help her I then referred her to David S [redacted] who is an indenpendent contractor who has nothing to do with Marine Funding Inc., since I received the complaint I contacted ? MrDavid S [redacted] and he finally returned my call today, I ask him about the matter and he said that this was a very difficult transaction and that he resolved this matter with [redacted] over months ago, but she kept going back & fourth and cannot make her mind up, Marine Funding has nothing to do with this transaction.?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Leena D***
arial, sans-serif;">Date: Wed, Mar 4, at 1:PMSubject: Fwd: 7-LeesburgTo: "***@myRevdex.com.org"
Hi ** ***
This is Leena from 7-in Leesburg VA
This is regarding complaint # ***
I'm sending you the email that we sent to
MS Deborah Ray this morning.
Thanks
Leena D***
Sent from my ***
Begin forwarded message:
From: "***, Jimmy" Date: March 4, at 9:28:AM ESTTo: "lovepear9@***.com" Subject: 7-Leesburg
Deborah,
My name is Jimmy J***, District Manager in the Leesburg/Purcellville area. I have received your compliant regarding incorrect pricing at the Leesburg location on February, 11,
I would like to apologize about the negative experience that you received regarding pricing and service on that day. I have spoken to the store owner, Leena D*** regarding this matter and I would assure you that this would not happen again. We take customer service at 7-very seriously and this will not be tolerated.
Next time you are at this location please ask for Leena. She would like to accommodate you for the unfortunate incident that occurred
Leena D***
###-###-#### store
###-###-#### cell
Once again I apologize about this incident and please let me know if there is anything I can do
Thanks,
Jimmy J***
Field Consultant
Market ***
###-###-####

*** *** came to me that she need help with her property, I looked in to the matter but I could not help her I then referred her to David S*** who is an indenpendent contractor who has nothing to do with Marine Funding Inc., since I received the complaint I contacted MrDavid S***
and he finally returned my call today, I ask him about the matter and he said that this was a very difficult transaction and that he resolved this matter with *** *** over months ago, but she kept going back & fourth and cannot make her mind up, Marine Funding has nothing to do with this transaction

*** *** came to me that she need help with her property, I looked in to the matter but I could not help her I then referred her to David S*** who is an indenpendent contractor who has nothing to do with Marine Funding Inc., since I received the complaint I contacted ? MrDavid S***
and he finally returned my call today, I ask him about the matter and he said that this was a very difficult transaction and that he resolved this matter with *** *** over months ago, but she kept going back & fourth and cannot make her mind up, Marine Funding has nothing to do with this transaction.?

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by 7 Eleven regarding complaint ID [redacted].
Regards,
[redacted]...

[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by 7 Eleven regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by 7 Eleven regarding complaint ID...

[redacted].
Regards,
[redacted]

Review: On January 31st of 2014, I went to the 7-Eleven at 800 Emerald Bay rd to buy a prepaid credit card. I spoke with the cashier ([redacted]) whom I told that I needed a card to make an online purchase and didn't want one that I needed to call in to activate the funds. He showed me a Visa prepaid card that he told me would meet my needs. He then told me that I would only need to call in if I wanted a new card. I was trying to buy something online and explained to him I only had 45 minutes. I purchased the Visa he recommended in the amount of 75.00$ plus a 2.95$ service charge. I then went to the local library to use a computer and make my purchase. As I tried to make said purchase I was told that the card was declined. When I called the phone number listed on the card I was told they would need my SS# and other personal inforamtion. I do not give out any of my personal info online or over the phone unless I am absolutely sure of the security of my information. I was unable to make my purchase, I then returned to the 7-Eleven and explained to [redacted] what happened. I asked him for a refund and gave him the card. He swiped it, and then said, "There is no money left on the card." I explained to him that since I hadn't activated it, it showed a 0.00$ balance and if I did activate it, he wouldn't refund my money. Somewhat of a catch 22. He was fairly rude and I felt he was accusing me of spending the 75$ and coming back to try and get another 75$ from him. I still have the card, and would still like a refund. Whatever you can do for me in this matter is greatly appreciated.Desired Settlement: I would like a full refund for my 75$ and the 2.95$ purchase fee.

Review: This morning between 9:15 am and 9:30 am I visited the store to purchase coffee and bananas. I prepared one cup in the store and attempted to leave with 7-creamers for the secord large cup. The first cup was prepared with 6 creamers and due to the time I chose to take them home and open them there and put in my coffee. Once at the counter, the store clerk indicated that I would have to pay for the creamers. I live around the corner and frequent this store daily for coffee and have never had this be an issue. I drink the same amount of creamer each time. Debit Card transactions showing dates and times and a review of the store film will verify this fact. There is no signage indicating amount of creamer allowed and when I went to the counter with my new cup of coffee the clerk told me that he is not crazy and that I filled my second cup up with only creamer and that was a crime. I asked him what he was talking about and opened both cups to show him the consistancy of the colors in each cup. He made a comment about illegal and I indicated that I had done nothing wrong was no longer interested in the purchase but now wanted corporate or franchise information to file a complaint. He stated his name was [redacted] and that I had to go outside and look for the number. I did and I contacted the number listed. Filed a complaint and one of the questions asked was what time I was in the store so to ensure documentation, I headed back in to make a purchase with the intent to utilize the receipt memorialising the visit. [redacted] indicated that he did not want my service and he was refusing my use of the store. This was said while the line was still open with the representative taking my complaint. I had done nothing wrong that should warrant not being allowed to shop in the store. When I asked why, [redacted] indicated that it was a private store. I had shoes and clothing on and no court order or otherwise was in place to allow this action. This was in retaliation to me filing a complaint.Desired Settlement: Formal documented apology from Franchise owners and employee printed in my choice of newspapers. Training and proof of completion of Diversity/Sensitivity/ Cultural and US laws governing the right to refuse patronage or lack thereof. Applicable signage posted for any in store policies. Finally, free coffee to any customer from 9:15- 9:30 am on the Tuesday I select.

Review: On April 5, 2014 I went to 7 Eleven to get gas and gave the Cashier $10 and said pump 4. Went to cashier and informed him that should be pump 10 he informed that my 10 bucks was already used!!! And did not give my money back. I finally a complaint with 7/11 and the owner called me and I ifnformed him what and said this happens all the time. I was like so I want my 10 bucks back!!! And say to bad and I told him I was a VET and he said, 'so what'! I have told all my vet friends and co-workers to boycott all 7/11s because of this statement!!!Desired Settlement: I want my $10 back, please.

Business

Response:

Thank you for giving me the opportunity to response.We care about our customers and we believe customer Service is very important factor in a business.In the complaint# [redacted] the customer admits giving a wrong Pump number to the 7-11 clerk.This is a common complaint. But if the customer comes in and inform us in time meaning no one else took his gas we gladly change the pump. But in case some one else takes the gas and drives away.We cannot do anything after that.That is why I call you also to explain the situation,I hope I have clarified my side of story.Thank you again forgiving me this opportunity.If there is more clarification I will be happy to do so.Sincerely,

Review: I was denied access to the store at 11:45pm. According to posted hours, the store closes at midnight. I was told by an employee who was monitoring the door that the workers close the registers down early so that they themselves can leave at midnight. I informed him that that procedure was in direct contradiction to the posted hours, which indicate the times that customers are granted access to the store and its services. If their plan is to close so that the employees can leave at midnight, they should publicize their hours accordingly. Otherwise, they need to stay open to the PUBLIC until midnight as they claim.Desired Settlement: There's not much that can be done to satisfy my lack of service in the current moment. I am beyond frustrated, and not to mention hungry!I request that this 7 eleven be honest about their hours of operation. This type of deception is not a good way to introduce yourself to a new neighborhood.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by 7 Eleven regarding complaint ID [redacted].

Regards,