651Carpets

I hired this company to put in granite counter tops, carpeting and plank flooring in my kitchen. We were asked to put 1/2 down on the job and assured "you can back out at any time and get your money back" which was a lie. We decided to back out after seeing several bad reviews and were referred to "Dave. Director of operations" Dave spoke with my wife and basically called her a liar sayng "our sale reps would never say you can get your down payment back" Our choice was to walk away from 2500 bucks with nothing or muscle through this. We chose the latter and it was a huge mistake. The person who came to the house to measure everything, measured the counter tops wrong (thanks for the big unsightly seam in our granite!) and if that wasn't bad enough they measured the carpeting wrong too. The carpet layers they sent out, one could speak no English and the other very little, did a really bad job laying the carpet, screwed up the threshold from the carpet the to the kitchen flooring (which cost me another 275 to get fix and done right by another carpet company)

If I seen these guys coming up the driveway to do any work on my house I would rather strike a match and burn it down.
I would never let them darken my doorway again.

Don't walk, run away from these clowns.

We bought flooring and granite counter tops from 651 Carpets and are mostly satisfied. They suggested a sealer and cleaner to spray on the granite. We used the product and now have yellow marks where the seams come together on the granite at 2 different locations on the counter top. I have called 651 Carpets numerous times and have emailed them several times without resolve to our repair issue. At one point I got someone live on the phone and he said the repair guy was out on vacation that week but would contact me that next week. That was over a month ago and I have had no return contact from 651 Carpet to repair the granite.

We ordered carpeting from 651 Carpets. We gave them 3412.00 dollars. We signed their contract. We looked into the quality of the carpeting and wanted to upgrade.We were told ourcarpet was already cut and could not do that even though we were scheduled 6 weeks later. I have never heard of a company that won't let you spend more money. We decided to get the carpet we ordered. We were scheduled for May 5th. We were contacted May 4th and were told they had a flood in the warehouse and we would have to reorder the carpet. I then was told I could get a different carpet if I wanted it installed that weekend. I found that strange if all the carpet was damaged. I told Max I would call my husband and check with him. Max then left me a message that they had found s roll and it was was what we ordered.They came out to install the next day. It was not the carpet we ordered. I have read at least 20 complaints against this business very similar to mine. I have been so upset with the treatment we have received. I am not willing to trust this company to install my carpeting. We feel we have been lied to and swindled.

I purchased granite counter tops with their salesman Robert *** on Friday, March 16th, 2018. I was VERY CLEAR that if they could not get the counter tops installed by the end of March, I wanted a refund of the $1500 I put down and to hold off until later in the year as I have a hectic travel schedule. I was told "no problem." The required install date was written on the contract and agreed to be March 23rd. March 21st I get a call from Max the installer wanting to schedule but he claims he can't install until mid to late April. I told him what my agreement with Robert was and he agreed to call me back. No call back. I called & texted Robert the next day, no call back. The following day I tried both Max and Robert. Again no call backs. I then called my credit card company to have the charges reversed, sensing that this company was no on the up and up. 651 produced a copy of the agreement and had to reverse the charges because, I am told, they responded and are required to. Their cancellation agreement states 3 days but how would I have known there was even an issue until 5 days later. Now they are saying I am out the $1500 because I cancelled. No counters, nothing. I have tried to call on other occasions and get no where. This is pretty shady business practices and I will be hiring an attorney if I am unable to get resolution soon. At the very least, I would have expected a call back and a credit towards my install in the fall. Nothing.

on november 11 2017 we had a salesman come to our home so we could pic out some carpet . my wife and I decided with the help of the salesman Will *** from 651Carpets Peppercorn was the Carpet we Decided on because it was Dark and wouldn't show the Dirt so we Signed Papers I took my Copies Folded them as we Shook Hands and he said we would be very happy with the peppercorn because it was more plush also. November 17 2017 I came home Early and Seen the installers bringing in a Roll of Carpeting I Stopped him and said that he was installing the Wrong Carpeting. The installer showed me his paper work and when I found mine it said the same thing 720 Oxford. I called the salesman Will *** and asked him if he recalled the Carpeting we Decided on he Say's to me wasn't it Peppercorn yes that's what we decided on but you wrote the wrong name on the paper work so he told me to call 651Carpets so I did the Product manager told me to let the installers install the rest of it and they would come out at a later date and switch it out. Justin from 651Carpets called me on january 17 2018 and said sorry the paper work was buried and he said he would call me back with a date to switch it out. Justin called me back march 12 2018 and told me he talked to his boss since I signed the papers they could only give me a %10 discount but he could not switch tha carpeting out both Justin and the salesman know what we wanted installed and at this point we are not happy with this out come we are paying for the wrong carpet which we were more less promised it was gonna be switched out and now it's not . Our House is in Boxes waiting for 651Carpets to switch the Carpeting out. Any Help from the Revdex.com would be Greatly appreciated thank you.

I had countertops installed by 651carpets and asked to view the product prior to installation. But before I had the chance to view the product, the installers were ripping out my old countertops. I was told that the countertops had already been customized and since I had already paid that was what I was getting.

Very Very Bad CompanyI hired 651 carpets to do two jobs in my home. Install granite counter tops and luxury vinyl flooring. When the salesman comes to your home he will push to do the free financing, DON'T DO IT! you will have no leverage at this point. I did it because I didn't want to pay the guy half down at the time. The other clue this is a bad company they make you deal with the installation of everything you want to have done. Once the salesman makes the sale, he will never help you again. Everyone you talk to at this company will lie to you. I can't even tell you how many lie's I was told. They ran out of my floor, they told me they would be back in the morning to finish. Come to find out they all knew they had to order more flooring from the Mfg and I didn't get my floor done until two weeks later. They left my floors unfinished, appliances in the middle of my living room nails sticking up from the floor, because I had a real wood floor they tore out. They left my trim molding outside, in the garage, down the basement. When I called them the next day they told me they would be out later that day, knowing full well they didn't have the floor. When they finally did get the floor in, they sent one person to finish who had no idea what went where. So they had to get the original crew to come back the next day to finish. I can't express enough, Very Very Bad Company!

David *** came out and gave me an estimate of $2085.00. I ordered/signed a contract and paid their required 1/2 down at time (February 26, 2018), heck #1456. I was told that the remaining balance would be due at the end of the install. So we proceeded to get it ordered/scheduled. I was called and left a message the afternoon of 3/13 stating that my service was scheduled for the next day for the install and that the balance would be due BEFORE installing. I called back later that afternoon to confirm the install but that I wasn't comfortable paying the entire amount until it was finished. The gal said that she didn't know what other business do, but that is their process. She stated that I could see the carpet in the back of the delivery/install van ahead of time, but that the installer wasn't going to go ahead unless I paid up front for it and that I couldn't pay with check, it had to be credit card or money order! I reluctantly agreed. The carpet was delivered/installed the next day 3/14 after I gave my credit card info/auth. over the phone. It was installed after over 11 hours and we walked through. The installer (Josh Munson) and I walked around and noticed 2 vent openings weren't cut out. He cut the necessary openings and then he left. I assumed that everything was done. The next day, I noticed another vent opening not cut. I cut that out myself. When replacing a vent cover that he had cut the night before, I noticed that he cut too much carpet and that I couldn't use the existing one. I called and left a message at 651carpets. I went to LOWES to buy a variety of sizes of vent covers and couldn't find one to fit.I talked to Justin (Service Mgr). Showed him pictures of the problem, he said he'd look it over and see what they could do. He called me later in the day (3/15) to say that there's nothing they can do, that it's my fault, that there's nothing they can/ do. To contact a fabricator to make one for me at my own expense, no compensation or satisfaction!

I am very angry and Disappointed with 651CARPETS Wrong Carpet installed befor last thanksgiving 2017 salesman had the wrong name on the paper work and when I called him to ask what carpet we agreed on he knew and when I told him what he had on the paper work he told me I had to call 651CARPETS and tell them what was going on I am wondering why I'm doing this salesman's Job so I called and the guy said let the installers install the rest of the wrong carpeting and they would come out at a later Date to switch it out when they left they hung the wrong doors and also left a big mess nails and carpet strands all over the place January 17 651carpets calls me says he would call me with a date to switch out my carpet it is now March 12 2018 and still waiting on that call #1 They have very poor Customer Service # 2 when they put me on hold or transfer me to some one else it hangs up I will never do Business with this company ever again I've made 4 payments for carpeting I don't even have installed yet this is not Right Signed a very Angry and unsatisfied Customer !!!

651 Carpets installed carpet in our townhouse. As apart of the service they were to remove carpet and move furniture. The installers made 10 dime - nickel sized holes in our walls. I have contacted my sales rep after calling 651 carpets customer service line 3 times. They do not answer nor return messages. My sales rep said he was going to take care of it and have them call me and they have yet to do that as well. I’m simply looking for 651 Carpets to pay for the bill to fix the walls they ruined.

I contracted with 651 carpets for granite installation Dec. 8, 2017. I keep calling but no one calls back about starting the job. Apparently the granite was special order. They won't answer their phones or call back from messages left. I paid a down payment.

This company installed hardwood flooring, after they demanded all their money up front, now we have no leverage for them to complete the work. The work order states remove and replace hand rail and toilet, our toilet is still sitting by our front door. we have trim work missing. My daughter slipped and fell in the foyer from the step that's missing wood because they did not have the wood to finish the job. We were not properly informed about the purchase of the wood, after we made the purchase they said the wood was on back order and was so for 2 months after the purchase. On the day of install they said they will not install unless it's all paid in full. Who does that? No contractor does this! Its despicable, how they appear to be a stand up company with an A rating. They should have an F rating, and should be in business. I am frustrated because my work is unfinished and they have been paid in full.
Their sales guy Will, misrepresented himself and the sale to begin with, he did not advise on better choices as far as the wood chosen, we have real wood and should have chosen real wood as opposed to engineered, because now our floor doesn't match up with the stair case. Any good contractor or company would've informed us that the wood cannot be replaced unless the hand rail was taken out, and in order to do that, it would not have been able to be put back together like before. They are liars and schemers. and should not be in business.
I am distraught over this, because I have 5 small children running around on an unfinished floor.

We had carpet installed 2 years ago and were disappointed in the installation from the beginning, where the carpet is placed next to other flooring, for example, our hardwood or tile flooring the carpet was never tucked, so therefore it does not lay flush with the other flooring. In fact, with the level of separation between the flooring, the carpet nails literally poke through and stick straight up out of the tack strip, the carpet is fraying and looks so terrible. We let them know our concerns and they sent someone out to the house when we were not home, this person left a vm with my husband saying he 'stretched' the carpet piece in our closet/master bath (the smallest piece we had laid)...and that was it...never heard from them again, no return calls/follow-up calls etc...I reached out to them and followed their process to complain on January 3, 2018 and have not gotten any response.

We paid 651 carpets a deposit of 700 dollars for half of the service to install flooring in our kitchen. That was back in the end of September 2017 and have only received 2 calls back from 651 carpets. We have made MULTIPLE attempts at reaching them at any of their numbers, and even tried calling the sales representative who never answers nor calls back. We have left multiple voice mails as well. The only time we got a call back was when we mentioned taking different course of action to get our money back after failing to answer their phones. We have called twice in the last two days repeating the same voice mail (that we would take a different course of action) and received calls back VERY shortly after. It was only than did they decided our phone call was important to them. We haven't been able before that to reach them to talk about canceling our contract or even being able to make an appointment for installation.

Subcontractors used by 651 Carpets to install my countertops did not shim up the countertops correctly, did not recenter my stove between my cabinets and took a hacksaw to one trim piece to the left of my stove, for no reason, as well as scuffed up/marked up my pantry cabinet as it was a "tight fit" (their words) to put that granite piece in. They did come back to shim up one side and that is satisfactory but I have never had such a horrible experience with a crew as I did with this crew of 4 subcontractors. Not only that, they stole something from my garage - not of much value but they were the only people in my garage the day of install and it's the principle of the matter. If those are the types of people 651 Carpets hires out for subcontractors, then they need to find different crews of subcontractors. This was by far the WORST experience I have ever had with a home/remodel project.

We decided to go with 651CARPETS for completing our entire lower level of our townhome. Went with carpet in the living room, and LVP throughout the rest of the downstairs. We were actually charged for the completed project and I had my first bill before even being called with scheduling a time or starting. Should have realized that was a problem from the get go. We were called the night before the first of two days scheduled for the project and were told someone would be there from 8-10 to start. My wife took a day off for that day, as I would for the next. When no one showed up or called by 11am, she called and was informed they were just going to rush through it and do it all the next day. Huh? I was assured everything was going to be completed then, but never was. After starting to tear out the sheet vinyl, the two man crew decided they did not want to do it, although I paid for it. We would have just kept it, and just got the carpeting in the living room, but they already made a mess in an area and we had no choice but to complete the project. They took all day but finished the best they could. No quarter round was ever ordered when I was charged for it so now someone else would have to come back. While everything was going on the day of installation, I was in contact with not only our sales rep, but also the installation manager, who assured me whatever was not done, we would get credited. The quarter round was done a week later, and they also helped me fix the problems left from the installers - nails sticking out of the baseboards, missing baseboards in areas (where we had to pull some from the closets), dents to the walls, etc... I could go on and on. We are going on week 8 after completion, and not one person has reached out to me. I e-mailed the sales rep and he said he would have someone contact me. I called and left about 3 messages with receptionist and no call. Finally got a hold of the sales rep and he left the company. Great.

I had granite counter tops put in. The sale's guy was great, on time and friendly. The next day install was perfect! Counters look great!! Here's where it goes bad, during the install the installer accidently put a dent and a scratch in my fridge. He told me right away and apologized. Accidents happen, these installers did a great job otherwise. When I called 651Carpets to work out a resolution to the damage I had to leave a message. That was on a Monday (12/18/17) and I did not get a return call so I followed up on Friday (12/22/2017). I had to leave another message. Then I get a call from the installer (12/22/2017). He said there is nothing that he can do to fix the damage and said that 651Carpets is going to take it out of his pay. WOW, you would think that companies like 651Carpets would carry insurance for these type of things??? No, they make the sub-contractor take the hit! I guess the next thing I'm not please about is, why am I dealing with the sub-contractor?? I hired 651Carpets to do the work, they should being calling me and dealing with the sub-contractor on their own. Today I tried to call again and had to leave another message.

We have used 651Carpets twice in our home. Once for laminate flooring and recently installed carpet. They did an awesome job. The salesman that came to our home knew just what we were looking for and the installers were great. They were on time, put down drop cloths as to not track in dirt and cleaned up and vacuumed upon completion. We have 2 rooms in the house left to do and plan to use 651Carpets again. Would recommend them to anyone!

651carpets installed carpet in my basement on 10/13/17 & it was not to our satisfaction.
1. We were told the install was scheduled for 8-10 on 10/13, my husband took time off work to be there when for the installation but they didn't show up until 5PM. I called at 4PM & spoke to a employee Max who was placing the blame on the sales rep who gave me the estimate. He was rude & unprofessional and basically said they were coming & had until 8PM to get there.
2. Our bid included charges of $75 per room (2) to have our furniture moved but we ended up doing it ourselves as this install was delayed over 8 hours. When I contacted the sales rep for an adjustment he told me he only charged me for one room. Today I was told that they never charged us?!
3. The carpet in the bedroom has a seam 6" into the room along the entry way rather than the back of the room where no one walks. When I asked the installer about this he stated he wouldn't have the seam there but said it was because 651carpets didn't cut enough. The seam is visible & unacceptable. I have been in contact with the company for resolution. They stated they guarantee the install/carpet for life of the carpet but when I stated I wasn't satisfied he basically stated they could take $200 off.

I recently had my carpets installed by 651Carpets. The salesman was friendly, courteous, and extremely helpful in providing us the needed information to make the best carpet choice. The installers were on time and very professional in their work and they did a magnificent job on the install. I would, and have, recommend 651Carpets to anyone looking to replace their carpets.