5LINX

We are unable to locate any records for this individual based on the address, phone, or email contact providedShould Ms*** be a former 5LINX Representative, we would need her Representative Identification Number (RIN) in order to look up her accountWe look forward to Ms***'s response
so that we may assist with her complaint.
Cordially,
*** ***
5LINX Field Operations

As indicated in the previous response, the refund of $(27.49-shipping) was processed on 5/24/Upon receipt of the returned product on 5/20/2016, 5LINX advised Ms*** that a refund could take 5-business daysHowever, 5LINX expedited this process and submitted a refund to Ms*** financial institution on 5/24/This refund should reflect on the Ms*** billing statement in roughly 3-business days depending on how her financial institution handles the refund

We have reviewed this complaint rejection and the circumstances of this additional chargeIt appears that on October 15, 2013, Mr*** elected to purchase a 5LINX.net email account from 5LINXThis service allows users to obtain and utilize their own personal email address through 5LINXThe service cost is $per months, and auto-renews unless cancelled by the userOn October 11, 2014, it appears that Mr***'s service had reached its month cycle and thus auto-renewed. We have expedited the refund of this fee and closed the service based on Mr***'s complaintWe have also proactively ensured that any and all services associated with Mr***'s 5LINX Representative account, that may not have been cited in Mr***'s previous complaint, have been cancelled and will not be billed furtherWe apologize for any inconvenience this has causedCordially, Matt Frey 5LINX Field Operations

We appreciate Ms*** concernWe have spoken to the Supervisor; due to the cancellation request on the initial account being made only days after the allotted time we will honor a refundThey have indicated that the refund of $has been processedThis should show in Mrs*** account in roughly 3-business days depending on her financial institution

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Per our records, *** *** signed and submitted the 5LINX Independent Representative Application and Agreement form online on January 21, Mr*** was required to agree to the 5LINX Terms and Conditions as well as the cancellation policy prior to submission of the application. The
cancellation policy states that the Representative can cancel their transaction for any reason within business days for a full refund of their initial investmentUpon completion of the 5LINX representative application and enrollment, every new representative, is instantly sent a welcome email to the address provided to 5LINXThis email contains the new representative’s identification number, username and password, and other information essential to a representative starting their business immediately upon sign-upThis information allows representatives to log in to their back office, otherwise known as “Virtual Office”Within the Virtual Office representatives can find any and all of the necessary documents, trainings, and product information they need to run their 5LINX businessThe welcome email, as well as the Virtual Office, contains any and all pertinent company contact information in order for our Representatives to communicate with 5LINX CorporateAdditionally, on January 21, 2016, Mr*** elected to purchase Platinum Discount NetworkThis is a monthly auto renewed service billed at $per monthThe Platinum Discount Network service provides our Representatives with access to their personal website, business reports, as well as offering an online savings portal, Credit and Financial Services. While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first business days. However, this cancellation requires days advance noticePer account notations, Mr*** first contacted our Customer Service Department regarding his Platinum Discount Network service on April 11, During that call, Mr*** specified that he had been charged for the service the day prior, but on a new credit cardMr***’s explained that he had changed his credit card number through his banking institution in February, and this latest charge was never authorizedThe Customer Service Representative explained that only Mr***’s bank could have provided the new card number to 5LINX for it to autorenew on its ownIn this case Mr***’ bank updated his credit card information which in turn allowed the charge by 5LINX Mr*** wished to cancel the Platinum Discount Network service and requested a full refund of the final April 10, chargeThe Customer Service Representative stated that at that time that the service would be closed, however no refund could be offered because he never formally cancelled his service through 5LINXUpon review of the situation, 5LINX empathizes with Mr***; however find that this issue stems from his bank providing updated credit card information directly to the 5LINX systemBecause this was done on an order that had not yet been cancelled by the Representative, a charge was takenNevertheless, Mr*** discovered and made 5LINX aware of the issue one day after the chargeGiven this fact, we would agree that the Customer Service Representative should have authorized a refund of the charge5LINX has sent a refund request to our Finance Department and Mr*** should receive a refund of $in his account roughly 3-business days after processing, depending on his financial institutionAs indicated, the Platinum Discount Network service was cancelled on April 11, and therefore will not be charged furtherIt should be noted that Mr***’ 5LINX Representative account is still active because no request was made otherwiseShould Mr*** wish to cancel his 5LINX Representative account, he would need to speak with a Customer Service Representative by calling ###-###-####Should you require any additional information or documentation, please do not hesitate to contact meCordially, Matthew FField Operations

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I'm just waiting for my refund to be received in my accountI will let you knowThanks for all your help
Regards,
*** *** ***

Ms*** ordered our *** Coffee on August 1, She purchased a single 12oz bag on a monthly auto ship programWhen purchasing the product Ms*** agreed to the terms and conditions as well as the cancellation policyThis policy states returns for refund must be initiated and
product returned to 5LINX Enterprises, Incwithin days of receipt of shipmentAll products must be returned unused, unopened and in resalable conditionEligible refunds will be made to the billing information used for the order and will be authorized within business days of 5LINX Enterprises, Increceiving the returned productThis information is presented to all customers at time of order as well as being found on www.***.com.Per account notations, Ms*** first contacted our Customer Service Department on August 22, During that call, Ms*** specified she wished to track her package as she still had not received itIt was discovered that the United States Postal Service had attempted to deliver the package to Ms***’ former addressWe believe that during the ordering process, when selecting where to ship the package, our internal system may have inadvertently registered her billing address instead of her shipping addressJustifiably, Ms*** was disappointed with these findings and requested to close her order and insisted on a full refundMs*** was reminded of the policy declared above and was informed that we would refund her once we received and inspected the package.However, the Customer Service Agent assisting Ms*** regrettably failed to close her *** orderSubsequently, on August 27, 2014, Ms*** account was charged another $for a second timeOn August 28, 2014, Ms*** formally canceled her *** subscription through the 5LINX website.On September 8, 2014, 5LINX received and inspected the initial packageConsequently a refund of $was initiatedMs*** should have received that refund in her account roughly 3-business days after it was processed, depending on her financial institutionDuring a telephone conversation with Ms*** she was able to confirm that she had indeed received that initial refundAdditionally, on October 7, 2014, the second *** order was refunded for $Ms*** was not able to confirm if she had received that credit, but stated that she would look into it and call us back.Based on our error, 5LINX has submitted a refund request to our Finance Department for a total of $for the shipping and handling costs of both packagesWe apologize for any inconvenience this may have caused Ms***Ms*** should receive the refund in her account roughly 3-business days after processing, depending on her financial institutionEach of these issues has been remedied in the Call Center.Should you require any additional information or documentation, please do not hesitate to contact me.Cordially,*** *** ***Field Operations

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

5LINX must apologize for the delay in responseWe have attempted to communicate with the Customer however have received no response to date5LINX has been diligently working with the Representative(s) involved in order to investigate and resolvePlease expect a formal response by the end of the
business day today

Per our records, [redacted] signed and submitted the 5LINX Independent Representative Application and Agreement form online. Ms. [redacted] was required to agree to the 5LINX Terms and Conditions as well as the cancellation policy prior to submission of the application.  The cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.  Upon completion of the 5LINX representative application and enrollment, every new representative, is instantly sent a welcome email to the address provided to 5LINX. This email contains the new representative’s identification number, username and password, and other information essential to a representative starting their business immediately upon sign-up. This information allows representatives to log in to their back office, otherwise known as “Virtual Office”. Within the Virtual Office representatives can find any and all of the necessary documents, trainings, and product information they need to run their 5LINX business. The welcome email, as well as the Virtual Office, contains any and all pertinent company contact information in order for our Representatives to communicate with 5LINX Corporate. Additionally, on December 18, 2015, Ms. [redacted] elected to purchase Platinum Discount Network. This is a monthly auto renewed service billed at $49.95 per month. The Platinum Discount Network service provides our Representatives with access to their personal website as well as business reports found on their Virtual Office.  While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance notice. Per our records Ms. [redacted] also chose to purchase a Business Elite package. This is an auto renewed service, billed at $49.95 per month. Business Elite provides our representatives with VIP discounts, computer tech support, web conferencing, and text marketing. The Business Elite product also carries the same cancellation policy as the Platinum Discount Network services. The representative can decide to cancel at any time.  However, this cancellation also requires 30 days advance notice. Per account notations, Ms. [redacted] first contacted our Customer Service Department on January 16, 2016. During that call, Ms. [redacted] specified she wished to cancel her Platinum and Business Elite Services and requested a full refund for said services. Our call center agent canceled said services but denied her request for a refund due to the time frame stated in our cancellation policy. Upon investigation of this complaint, 5LINX contacted the Independent Representative who enrolled Ms. [redacted] into the business. The Representative stated that Ms. [redacted] willingly came to the Representatives home to be enrolled as a 5LINX Representative. The Representative is also adamant that not only did they describe any and all associated charges and assisted Ms. [redacted] in processing her own orders, but that she did indeed spend $104.94 of her own money for Ms. [redacted]’ enrollment fee. Contrary to Ms. [redacted] statement that the recruiting representative “did not pay any funds toward my enrollment fee”, 5LINX was able to verify that the enrollment fee of $104.95 was paid by Ms. [redacted] recruiter. While this individual’s account of Ms. [redacted]’ experience is dissimilar to Ms. [redacted], they have been coached regarding proper representative recruiting and customer acquisition.  5LINX attempted to reach out to Ms. [redacted] to gather more information, unfortunately, to no avail. 5LINX left several messages for her to call back in order to assist with her concerns but she has failed to respond. 5LINX has determined that Ms. [redacted] agreed to become a 5LINX Representative on her own accord and purchased the Business Elite services using her own credit card. 5LINX has in its possession, Ms. [redacted]’ original signed paper application that includes her credit card number as well as her signature. A system check on said credit card demonstrates that she was charged $49.95 twice on December 18, 2015, once for her Platinum Discount Network and once for her Business Elite Service. Upon review of the situation, 5LINX empathizes with Ms. [redacted]; however we find that she was presented with proper information, materials, and documentation at sign-up. Ms. [redacted] agreed to the terms and conditions, including the cancellation policy at that time. After sign-up, Ms. [redacted] had sufficient time to contact the Company with any requests or problems she was experiencing. For this reason, and the reasons above, we cannot offer any refund of services rendered. Based on Mr. Ms. [redacted]’s complaint to the Revdex.com, any account in her name has been formally cancelled and therefore will not be charged further. Should you require any additional information or documentation, please do not hesitate to contact me. Cordially, Wilfredo T. Field Operations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Per our
records, [redacted] signed and submitted the 5LINX® Independent
Representative Application and Agreement form online on December 26, 2014. Ms.
[redacted] was required to agree to the 5LINX® Terms and Conditions
as well as the cancellation policy prior to submission of...

the
application.  The cancellation policy states that the Representative can
cancel their transaction for any reason within 10 business days for a full
refund of their initial investment. 
Additionally,
Ms. [redacted] elected to purchase Platinum Service. This is a monthly auto renewed
service billed at $49.95 per month. Platinum Services provide our Representatives
with access to their personal website as well as business reports found on
their Virtual Office.  While the above
cancellation policy applies to this product as well, the representative can
also cancel at any time after the first 10 business days.  However, this cancellation requires 30 days advance
notice. 
Ms. [redacted]’s
complaint states that she never signed a “legal agreement”. When asked how she
was introduced to 5LINX®, Ms. [redacted] states that she was signed up,
without her authorization, by her son [redacted]. Mr. [redacted] is currently
the sponsor of Ms. [redacted]’s Representative account.
In Ms.
[redacted]’s compliant, she also describes being advised by another 5LINX®
Independent Marketing Representative to place her personal credit card on file
for her Platinum Services. Based on our conversation with Ms. [redacted], this was
due to the Independent Marketing Representative wishing to remove her own personal
credit card from Ms. [redacted]s account. Unfortunately, Ms. [redacted] was incorrectly
advised, as the Virtual Office currently offers no option to change a card on
file. On January 18, 2015, Ms. [redacted] states that she logged in to her 5LINX®
Virtual Office. At that time, Ms. [redacted] actually processed a new payment for
Platinum Services. The system then automatically adds unused days of the
monthly service and pro-rates the end billing cycle of the next auto-renew date.
Per
account notations, Ms. [redacted] emailed her formal cancellation to the 5LINX®
Representative Services Department on January 26, 2015. The request was
processed at that time. A cancellation of a Representatives account does not
initiate a refund of services purchased prior to the cancellation. There is no
record of another communication from Ms. [redacted] requesting a refund of her
January 18, 2015 Platinum Services charge.
Upon
review, 5LINX® sympathizes with Ms. [redacted] however the changes to
his Platinum Services were elected by her. However, we do find that Ms. [redacted]’s
last Platinum Service charge, on January 18, 2015, occurred roughly ten (10)
days prior to her cancellation on January 26, 2015. As a courtesy, we can offer
the refund of the final Platinum Services charge of $49.95.  5LINX® has sent a refund request
to our Finance Department and  Ms. [redacted]
should receive the refund in her account roughly 3-5 business days after
processing, depending on her financial institution
Should
you require any additional information or documentation, please do not hesitate
to contact me.
Cordially,
[redacted]
Field Operations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this matter was written very well, but my commission still has not been paid and will never be paid. The details were left out when signing this merchant up. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] ordered the [redacted] Kit from 5LINX on June 6, 2014.
She purchased a single [redacted] Kit on a monthly subscription. When
purchasing the product Ms. [redacted] agreed to the terms and conditions as well
as the cancellation policy. This policy states that a customer may...

cancel
within 10 days from the order purchase date. All
products returned must be unused, unopened and in resalable condition. Refunds
will be issued once the product has been received and has cleared this
inspection process. As indicated, this process can take up to an additional 10 business days
to inspect and then issue a refund, and up to 5 business days for the credit to
show in statements depending on the customers bank. This
information is presented to all customers at time of order and is found on https://[redacted].com.
As
indicated in Ms. [redacted]’s complaint, she has been in contact with our
Representative Services department in regards to a refund request for her [redacted] Kit. Per account notations, Ms. [redacted]’s daughter, [redacted],
contacted our 5LINX Representative Services Department on July 2, 2014 to
cancel both of their [redacted] monthly subscriptions. The Call Center Associate completed her
request to cancel and advised Ms. [redacted]’s of our refund policy cited above.
On July 9
2014, Ms. [redacted] again called our Representative Services department and
advised our agent that she had refused the package and that it had since
been sent back to our receiving department. Once confirmed by our
agent, she advised Ms. [redacted] that the package had indeed been received but
has not been inspected yet. At that time we could not offer a timetable for the
inspection beyond what is described in our policy. On July 17, 2014, Ms.
[redacted] made her final call to representative Services, where she was advised
that her package passed inspection and a refund request was submitted. At that
time, our agent incorrectly advised Ms. [redacted] that the refund may take up to an additional 30 days for her to receive the refund.
5LINX sympathizes with Ms. [redacted] and has expedited her refund
request. We apologize for any inconvenience this may have caused Ms. [redacted]. She should receive the refund in her account in roughly 3-5
business days, depending on her financial institution.
Should
you require any additional information or documentation, please do not hesitate
to contact me.
Cordially, [redacted] 5LINX Field Operations

Per our records, [redacted] signed and submitted the 5LINX® Independent Representative Application and Agreement form online on March 14, 2013. Ms. [redacted] was required to agree to the 5LINX® Terms and Conditions as well as the cancellation policy prior to submission of the application. The...

cancellation policy states that the Representative can cancel their transaction for any reason within 10 business days for a full refund of their initial investment.
Additionally, on March 14, 2013, Ms. [redacted] elected to purchase a 6 month Platinum Discount Network. This is a monthly auto renewed service billed at $49.95 per month. The Platinum Discount Network provides our Representatives with access to their personal website as well as business reports found on their Virtual Office. While the above cancellation policy applies to this product as well, the representative can also cancel at any time after the first 10 business days. However, this cancellation requires 30 days advance notice.
Ms. [redacted]’s complaint states that she owned two separate accounts. Per our records Ms. [redacted] only had one account listed under her name.
Ms. [redacted]’s complaint also states that she called in to cancel her Platinum Discount Network in December 2014. Per our records, Ms. [redacted]’s last call to our Customer Care department before this complaint, was on June 6, 2014, regarding her wishes to cancel a [redacted] Coffee order. Our agents closed that order as requested and there was no mention of any other cancellation requests.
On October 14, 2015 our Customer Care Department received an email communication from Ms. [redacted] explaining that she had called in December 2014 to cancel her Platinum Discount Network service and that she was still being charged for her services. Our agents explained to her that we have not had any requests to cancel any services on her account after her June 6th 2014 request to cancel her [redacted] Coffee order. As a courtesy, 5LINX refunded her the October 10th 2015 charge of $49.99 and explained that we could not refund her for any of the other months because there was no record of her request to cancel her services.
Upon further review of Ms. [redacted]’s complaint, our research team found that the credit card Ms. [redacted] was using was also shared on another representative’s account. [redacted] called in regards to her account ([redacted] - [redacted]), on December 29, 2014 requesting to cancel her Platinum Discount Network, our agents closed her account as requested but there was no mention of any other cancellation requests. Although the Platinum Discount Network service for [redacted] was closed upon request, had she asked to close another account not under her name, our agents would have denied that request as it does not belong to them. Only the account holder may cancel their account or services under their name.
Upon review of this complaint, Ms. [redacted] elected to purchase the Platinum Discount Network monthly subscription. All related policies were declared at sign-up for said products and services. Upon review of the situation, 5LINX® sympathizes with Ms. [redacted], however 5LINX is unable to offer any refunds before the October 10, 2015 charge.
Should you require any additional information or documentation, please do not hesitate to contact me.
Cordially,
Wilfredo T.
Field Operations

5LINX Enterprises, Inc. is a direct sales company that distributes its products and services through a network of dedicated independent marketing representatives. Our representatives provide our customers with the latest in a wide range of products and services. While some are proprietary, we are...

able to offer a portion of the products and services as a third party reseller through partnerships with several affiliated vendors. The complaint received by Representative [redacted] is in regards to her Payment Solutions/Merchant Services customer “[redacted].”. Merchant Services is a commercial payment processing service offering customers. The affiliated Merchant Services vendor responsible for the service is [redacted] (https://www.[redacted].org). Any and all residual compensation paid to the selling Representative through 5LINX would be dictated by [redacted] based on several factors, such as bankcard volume or payments processed as well as the rates and fees assigned to the customer’s account. Because of this fact, 5LINX is only able to state in any publishable Compensation plan related documentation that Payments Solutions service residuals “vary”. Upon review of the compliant, 5LINX attempted to acquire more detailed information regarding the [redacted]’s assessment of Ms. [redacted] Payment Solutions Product. The response received from [redacted] was that the customer did not generate enough business in order to initiate a payout. [redacted] stated that at sign-up this customer received a very low monthly rate and fee schedule, thus affecting their tier residual structure. Meaning it requires the customer to process more volume in order to initiate a payment to 5LINX and in turn the selling Representative. 5LINX sympathizes with Ms. [redacted] situation. Our published information pertaining to potential Payment Solutions compensation must be admittedly vague due to the affiliated Vendors residual structure. Unfortunately, should more specific details be required they would need to be answered directly by [redacted].   Cordially, Matthew F. Field Operations