5 Starr Roofing Reviews (%countItem)
5 Starr Roofing Rating
Address: 4203 SE 1st Pl, Cape Coral, Florida, United States, 33904-8303
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I was working with Five Starr from across the state to repair damage that was done to a customer's roof, so all of our contact was via phone and email. They were great to work with. The job was a difficult one because the tiles are no longer in production, but they persevered and located enough to do the job. I would highly recommend them. Great quality work and very fairly priced.
Failure to delivered 100 percent leak free Flat Roof
In April 25, 2019 we purchased a fairly new home 2005 House in 1801 SW 3RD Ter. Cape Coral. FL. We had a House inspection and it passed without major issues. We notice a small leak coming from the Flat Patio Roof and decided to contact several Roofing Companies for an estimate repair including 5 Star Roofing. Since Jay C. owner of 5 Star Roofing seem the most honest and price reasonable we awarded the contract for the amount of $1,480.00 in 5/20/2019 as he warranty his workmanship 100% leak free. Unfortunately, it wasn't the case and several days later with a raining day it got worse and the leak expanded to several places. Rightaway I contacted Jay and his secretary. After, several attempts to come back and finish the repair roof Jay showed up unannounced without anyone in house when I arrived to the house he stated that he applied another coating of sealant and the flat roof it was at 1005. unfortunately. its not the case and its getting worse I attempted several time via text and calling Jay C. and 5 Star Roofing without unsuccessful response. We had plans to continue the project for flooring and glass windows for the patio but everything is halted at this time until we can finish the roofing leak repair. Since, we runout of alternative and mediation with Jay C. and 5 Star Roofing, I am turning to you for legal advise and counseling on this serious matter.
Sincerely
IF 5Star Roofing cant repair the leak as written warranted I would like my hardworking money to be refunded as I would contract another Roofing Company that can delivery as promised.
Document Attached***
To Whom it may concern,
5 Starr Roofing Inc was hired to coat a lanai pan roof. We did our normal procedure of cleaning, sealing and coating lanai, as we have done numerous times before. After completing job, owner stated he had a roof leak. Going back and inspecting lanai roof area, the coating job looked clean and professional. Deciding on adding another layer of coating, job looked clean and professional, between rains, due to lanai having to be dry to coat. As far as owner stating roof leaked worse, we never removed any sealants, only adding. After coating and re-coating, I told owner that is was in my professional opinion that there was a roof leak from the shingle roof. I pulled up records on Lee County Property Appraiser and there were no records of any roof work done since 2002, not the 2005 as owner stated.
I also have physical pictures taken of the roof with missing shingles and dryer vent ripped open like a can of soup. Not sure how said home inspection could have missed something so obvious.
The shingle roof in question is a 3-tab shingle of 17 years of age. Note: 3-tab shingles are considered a lightweight shingle and are not equivalent to heavy weight Dimensional shingles.
To this day, I have no problem finding roof leak and it is in my professional opinion the leak is coming from the shingle roof.
Sincerely,
Jay C.
(The consumer indicated he/she DID NOT accept the response from the business.)
i. 5star roofing never obtained a permit from Lee County it was discussed and Mr. C. stated to me it was not needed
2. The House was built in 203 vs what Mr C. are stating that no jo was done since 2002
3. A home Inspection prior to purchase the Home was done in April 2019 and was the reason the repaires was requested including fixing the Leaks, missing Titles and the dryer vent. Including it for your information
4. As a result of the Slappy and messy unfinished Job performace by 5 Star Roofing the Home owners insurance conducted an inspection in June 6, 2019 and conclued that the Roof was not accepetable and inequated and I am in process of lossing my Home insurance if not corrected by 8/26/19.
I am fraustrated, dissappointed and feeling ripped off and lied by 5Star that failed to completed a simple Jof of stop the leaks as promessed in writting in guaranty for One Year
August 9, 2019
5 Starr Roofing Inc.
Jay C.
To Whom it may concern,
Lanai roof that was cleaned and coated and done professionally using commercial grade product. The lanai roof was never disassembled or torn off. Cost of job was well under $2,500.00. In between rains, even went back and added additional coat. We had taken pictures of job from before starting, during job (several) and final product. At no point was said that job was a mess or sloppy. Even though pictures were not taken to prove that point, it only shows workmanship. They do show a clean and professional job. Lanai addition is not under air and I may believe that if owner is having a dispute with his insurance company, most likely it would be because of age of 3 Tab shingles.
Let's try to break it down where owner may understand:
If he took his vehicle up to get brake shoes installed by mechanic and mechanic said he found rotors to be bad, would he tell the mechanic he didn't know what he was talking about?
I stand behind the lanai coating 100%, but shingles need to be addressed.
Sincerely,
Jay C.
President of 5 Starr Roofing Inc.
Excellent Repair roofing contractor
Responsive
Attention to Detail
Easy to communicate with
Goes over and above to do job right 1st time!
With all the roofing repairs being done in SW Florida, it is impossible to have someone come out
and give a quote and actually show up. 5 Star Roofing does that and more. Jay P. C. does what he says he will do. I recommend this company for your roofing needs. Fair priced and good quality.
***, Florida Complete Realty
Thank you Ms. it was a pleasure working with you. If you ever have any problems in the future do not hesitate to call us. We at 5 Starr Roofing Inc. appreciate you. 239-800-5813
It is great to work with a company like yours. Our customer was thrilled. You called to confirm appointment. You can on time and the quote was honored. What a pleasure to have such a business to use for our customers.
Thank you!
***, Broker
Florida Complete Realty