4J River Way Cabins & RV Campgrounds

Initial Business Response / [redacted] (1000, 9, 2015/11/27) */ [redacted] Good morningThere is no doubt that this item has fallen through the cracksThe fact that several of the e-mails the customer sent were sent to an incorrect email address did not helpSeveral were addressed to [redacted] The correct address was supposed to be [redacted] Regardless, we did have phone contact with her on a few occasionsThe person in charge of having this item completed has had some serious medical issues in the past months, and the item fell through the cracksWith that being said, the part required is here, ready to be installedThe service technician has attempted to contact her via e-mail and phone in the past weeks to make arrangements to have it installedWe have been unsuccessful at setting up an appointment timeIt can be done in approxhr time frame, if we can contact the customerHer unit is up and running; It is a decorative trim piece that is requiredIf she will return our call, or e-mail, we would be happy to install this piece at her convenienceUnfortunately, this has occurredAll we can do at this point, is get it completed, and apologizeThank you Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/12/02) */ This problem resolvedFireplace fixed no chargeThank you [redacted]

Initial Business Response /* (1000, 9, 2015/11/27) */
[redacted]
Good morning. There is no doubt that this item has fallen through the cracks. The fact that several of the e-mails the customer sent...

were sent to an incorrect email address did not help. Several were addressed to [redacted]. The correct address was supposed to be [redacted]. Regardless, we did have phone contact with her on a few occasions. The person in charge of having this item completed has had some serious medical issues in the past 8 months, and the item fell through the cracks. With that being said, the part required is here, ready to be installed. The service technician has attempted to contact her via e-mail and phone in the past 2 weeks to make arrangements to have it installed. We have been unsuccessful at setting up an appointment time. It can be done in approx. 1 hr time frame, if we can contact the customer. Her unit is up and running; It is a decorative trim piece that is required. If she will return our call, or e-mail, we would be happy to install this piece at her convenience. Unfortunately, this has occurred. All we can do at this point, is get it completed, and apologize. Thank you.
Initial Consumer Rebuttal /* (2000, 12, 2015/12/02) */
This problem resolved. Fireplace fixed no charge. Thank you.
[redacted]