4G Wireless

I apologize for the service that you received at our national city locationI will go ahead and allow a full return of all the equipment and accessories with the manager present or notWe will be handling the representatives actions internally through our human resources department.Please contact me directly at [redacted] so we can schedule an appointment for your return

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I request what I was told at the initial time of purchase: I was told that if I cancelled the service within two weeks, I would not be charged for the restocking fee When I called customer service for this matter, I was told that [redacted] was going to credit me back for the restocking fee When I received my statement, I was charged for data over usage I dispute this charge because I was not introduced to these charges Please note that not all mobile service providers charge for data over usage During my last call, the rep told me that after three days, the restocking fee cannot be refunded Thus, I qualify for two times of restocking fee refunded: I exchanged my phone to a new model because my initial phone did not support features that I needed I did my exchange the next day and was charged for a restocking fee All that I'm saying is that I want what I was promised and told by various people and not be charged for something that has not been introduced to me I believe my request is reasonable Please let me know what I need to provide so that [redacted] can work with me Regards, [redacted] ***

Unfortunately, footage shows that you were not in the store when your husband was disclosed the details of the edge agreementI apologize that Our customer service representative was not able to answer all of your phone calls immediately as she handles all of our customer service phone calls and can only hand one call at a time.we will be standing by the footage on file where all the details of the DPP was explained as well as the devices being sent back to Verizon

4G did not;-address fruadulent account? -credit/refund fraudulent bill charges-credit $for turning in [redacted] **-has not resolved current phone malfunctionsPhone drops calls, terminates emails and apps, freezes and shuts down on its ownThis ? phone is my only means of income,I am a driver.?

This is something that I am currently working with a regional account manager with fixingSometime today or tomorrow (1/7/or 1/8/2015) we will be attempting to switch the customer’s lines to the plan he wantsThis would require the customer to return to the store to sign a different agreement in which he doesn't pay monthly for the phones, and instead pay upfront

Let me begin with apologizing for this errorIf you would please forward me a copy of the statements you are receiving regarding the debt and its amount to my email, I will work on getting a check mailed out to you to pay for the balanceYou can forward these documents to [redacted] attention to [redacted] ***.regards,

This incident, like all of our complaints has been reviewed with our in store A/V systemIn the video I have confirmed that the customer was disclosed that the device would be added to the account and come with a $ a month charge When we sell devices like this for free, the remaining cost is subsidized because an agreement is being signedThis device has a cost of $if it were to be purchased without a contractThe customer agreed on her receipt that if the devices contract was terminated before days that we are authorized to debit the customer’s account for the amount of the devices cost One thing I found that we are at fault for was non-disclosure of the activation fee that caused the customers first bill charge of over $50, and for that we will be crediting the account $on Friday November 20th Beyond that, we find no fault with the sale or what took place after the cancellation of the line and will not be reversing the $ charge

I have been given approval to have everything returned and allow the customer to not be charged restocking feesunfortunately, this wont be able to be processed until Monday December the 21stI will personally make contact with the customer that day with instructions on returning everything Please have the customer contact me at [redacted] with any questions.Regards, [redacted] ***

Good morning, After reading this complaint, we would like to assist in a past day return of the devicePlease send an email to [redacted] where I can instruct you one the next step to take care of this problem warm regards,

Good morning,This customers case was submitted up to our corporate office, and was finished being reviewed at the end of last weekWe should be receiving approval for the $credit within the next day or twothe credit should be applied this Friday or Monday at the latest once we receive final approval.kind regards,

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

The team at the store had reached out to the customer multiple times within a day span to get them their phoneIt is not in our company’s interest to not sell a phone to a customer, as this would defeat the purpose of having our storesAfter days of not receiving a response the phone is removed from the order, and eligible for selling to another phone numberUnfortunately, the stores do not have authorization to manually process refunds over the phone, or convert refunds to cash and have a check sent out Please reach out to my Desk at 1-949-331-and I can assist in refunding your deposit back to your card, and apply a $credit to the account for the inconvenienceYou may also contact me at [email protected]

We reviewed the footage and confirmed the representative disclosed to the account owner (the husband) how the device payment programs workedOur representative also explained that because Verizon was going to be letting them out of their contracts to get these new phones, Verizon requires that they send their devices back to them This information was disclosed to yourself after returning from your vacation over the phone as I stood behind the employee as she made the call in case she needed my assistanceWe will be standing by the video footage and denying any request for a return or credits

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The footage will show that your sales person - [redacted] did NOT explain the equipment payment plan to my husband. The footage will show that at NO time did the salesperson explain the cost of the iphones. The footage will show that the salesperson did NOT explain the monthly cost of the equipment payment plan. The footage will show that NOT once did the salesperson state how much each phone was going to cost a month or that there was an actual monthly equipment cost for each phone. We are willing to meet with the store manager, district manager, regional manager AND/OR the President for 4G Wireless, [redacted] . I reached out to [redacted] three times in the past 10 days and have left detailed messages for him or his assistance to return my calls. For my records, I have screenshot of my calls to his office (which shows the call, time and date). Again, I've had NO one returning my calls. On Dec 3, 2015 at approximately 1:30pm, [redacted] (the store manager) called me back and we spoke regarding this horrible experience and I shared with her the status of this complain. The reason I called was to ask her to please send a copy of 1 of my 2 receipts by email. There was no follow up with the email. If needed, my husband and I are ready to review the four hour PLUS footage WITH Small Claims. 4G Wireless should be embarrassed with the lack of respect and integrity. Your responses have been so vague and have no truth behind any of them. If the footage is so conclusive then there should be no issue OR excuse with showing us that footage. We wait for a phone call from the store manager or district manager to schedule a time to review the footage.VERIZON WIRELESS CORPORATE OFFICE IS WORKING WITH US TO REACH A SATISFACTORY RESOLUTION. Regards, [redacted]

As our customer service representative had stated, we are unable to return equipment past the days basedThe customer signed two documents, one for the monthly payment plan which breaks down his monthly discount that comes with itThe other states that he is signing an agreement that all things on these agreements had been discussed in store, and if not that he had days to returnUnfortunately, past days we are unable to process the return for the customerWe understand as a company that sometimes customer have buyer’s remorse with an item the might not fully want, and as a token of understand would like to offer the customer a $credit for that.both of these documents will be attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meIf they do resolve this problem and if I receive a confirmation letter, showing I will be out of collection and not owe anything anymore, I will consider this complaint resolved Regards, [redacted] ***

We would like to resolve this issue by Refunding $of the $total back to the customers cardPlease inform the customer that they may contact me at [email protected], or they can reach me at my desk by calling (949) 311-We usually can handle rebate issues like this the day the customer reaches out

The charges to the account are not fraudulent, as the customer decided to keep the equipment instead of returning it within the days like we recommendedThe $promotion only existed for the note which the customer did not decide to go with as its monthly cost was too muchThe phone is still under a year manufacturer warranty where Verizon will replace it free of chargeYou can contact their technical support team at [redacted]