4 Day Tire Store

RE: Complaints ID *** Dear Ms***:I am writing in response to the above noted complaint filed on February 13, This complaint was referred to the UPMC Customer Service Department.The consumer originally made payments of $per monthThe consumer applied for our financial
assistance program and under their guidelines a patient cannot be on payment arrangements while in the financial assistance processThe application for assistance was received September 21, 2015, and the payment plan removedOn September 23, 2015, it was determined that the consumer did not qualify for assistanceA denial letter was mailed to the consumer, informing them that they had a limited number of days to request the payment arrangement be resumedThe consumer did not respond or make a request, and, subsequently, their account was forwarded to ***.Our Customer Service liaison has contacted the consumer directly and reviewed their billing accountThe consumer is aware and understands that they now have a payment arrangement through the agency and the minimum payment is $per month.If you have any other questions regarding this complaint, you may contact our Customer Service Department directly at ###-###-####If I may be of further assistance please feel free to call me at ###-###-####.Sincerely,Peg F*Patient Relations Representative