Dear Revdex.com, We have attended this complaint through our Twitter profile and contacted tevo supplier about the package idle issue. We understand the delivery delays as they receive more orders for Black Friday & Cyber monday sale and it is the peak season for foreign trade. DHL and other...
express companies are flooded with the item packages and this particular order looking for optional space to get onboarded at HK . Once it is made, Package will be delivered in 5 to 7 days . Supplier informed that it may take another 4 to 5 business days to get the tracking shows further status. FYI it has been already conveyed to both of them (customer and the tevo). Attached the mail communication.
Flyingbear responsed to our status inquiry lately regarding his order hence the delay . They guaranteed us that delivery information which they sent will show the movement progress in 3 to 4 business days . Currently for all the orders packages from their country has been stopped due to their...
ongoing 19th National Congress meeting. Package will resume and is the reason for delivery information wasn’t showing movements. This update has also been sent to customer as well
Dear Revdex.com, We have attended this complaint through our Twitter profile and contacted tevo supplier about the package idle issue. We understand the delivery delays as they receive more orders for Black Friday & Cyber monday sale and it is the peak season for foreign trade. DHL and other...
express companies are flooded with the item packages and this particular order looking for optional space to get onboarded at HK . Once it is made, Package will be delivered in 5 to 7 days . Supplier informed that it may take another 4 to 5 business days to get the tracking shows further status. FYI it has been already conveyed to both of them (customer and the tevo). Attached the mail communication.
Flyingbear responsed to our status inquiry lately regarding his order hence the delay . They guaranteed us that delivery information which they sent will show the movement progress in 3 to 4 business days . Currently for all the orders packages from their country has been stopped due to their...
ongoing 19th National Congress meeting. Package will resume and is the reason for delivery information wasn’t showing movements. This update has also been sent to customer as well
This has been already put forwarded to the TEVO Manufacturer. We will advise as soon as they respond to the case.