360 Property Management

This letter is in response to complaint #[redacted] filed by [redacted].  We understand that this is a complaint in regards to our receptionist and [redacted]'s concern for the calls being terminated on our end.  After a few phone calls made to 360 by [redacted] and her husband [redacted]...

regarding bees/wasps coming from the neighbors house and a sofa being left across the street, [redacted] handled herself in a very uneducated, unprofessional manner.  The answers she was getting from our receptionist was not what [redacted] wanted to hear, therefore she lashed out in an extremely inappropriate manner.  She began to not only raise her voice, but scream and insult our receptionist.  At one point she said to our receptionist "Look here little girl", when she was demanding resolution that was out of our hands.  [redacted] was told if she didn't stop yelling, we were going to hang up.  We are trying to run a professional business, and at the time of the calls had other clients (property owners) in the lobby that heard [redacted] screaming into the phone and were shocked at her persistence and the manner she was handling herself.  The clients that overheard this are willing to write a statement to the Revdex.com if you need more information.  We are sorry that [redacted] has not taken the time to read her governing documents and learn the rules of the community she just purchased her home in,  and that she felt it necessary to act out and put our company and our receptionists job on the line.  We feel that had she performed her due diligence when the property was purchased she might understand the legalities of the communities governing documents.The back story on this issue is that [redacted] called to complain that her neighbors might have a nest of stinging insects on their property and asked that we take it down.  Pest control is the homeowners responsibility, therefore it would be trespassing to enter a neighboring property of [redacted] to investigate the area for bees/wasps.  We agreed to notify [redacted]'s neighbor and ask them to remove a nest if it is located on the property.  The nest was not removed immediately and this caused [redacted] to call our offices numerous times.  The neighbor across the street from [redacted] had a sofa on their front porch that [redacted] reported as an eye sore.  Again, because it was not removed immediately, she called yelling at our receptionist.  The governing documents state that we are allowed what is called "self help", meaning we would be able to remove the sofa only after a proper amount of notice is given to the owner allowing them to resolve the issue themselves.  Since then, the sofa has been removed and we send out a pest control company that the neighbor will be charged for.  360 Property Management is going to send [redacted] all of the governing documents and rules and regulations again.  This will explain the process of how compliance issues are handled.Thank You, 360 Property Management

Good Afternoon Marie.

 

This email is in response to the complaint number referenced above.  360 Property Management has provided an updated copy of the [redacted] paperwork showing that the Statutory Agent has been updated.  I originally went down to the [redacted] to provide them with copies of the forms to update this agent information.  The [redacted] did update the address; however, failed to update our name.  I revisited them to show them their error, and they have corrected that within their systems.  The forms attached do show the signature of the current [redacted] and the date that this was originally executed.  We did provide this paperwork in a timely manner, but unfortunately can ‘t control how quickly and efficiently the [redacted] updates their documents.  Our Revdex.com good standing is very important to us, so please don’t hesitate to contact me with any other questions or concerns so that we can resolve this issue as quickly as possible. 

 

Thank you

 

President/CEO

Office ###-###-####  Fax ###-###-####

Phoenix, Arizona 85008

[redacted]@360propertymgt.com

Dear Revdex.com Representative, Good afternoon. Darrin M[redacted] is the owner of 360 Property Management, which is the managing agent of my client, Villa Hermitage. Villa Hermitage is a homeowners association located in Phoenix. Mr. M[redacted], 360, and the Association are in receipt of the...

attached complaint. As mentioned in the complaint, Revdex.com provides the option of contacting the customer “directly to resolve this matter, in which case Revdex.com requests notification of the outcome.” Mr. M[redacted], 360, and the Association have selected this option and will attempt to resolve the matter directly with Mr. [redacted]. We will notify you of the outcome. Accordingly, please also accept this email as notice that no response will be submitted through Revdex.com. We wanted to ensure that you received this email in a timely manner, as your letter requests a written response within 7 calendar days. Best regards,Greg S[redacted]

Good Afternoon Marie.

 

This email is in response to the complaint number referenced above.  360 Property Management has provided an updated copy of the [redacted] paperwork showing that the Statutory Agent has been updated.  I originally went down to the [redacted] to provide them with copies of the forms to update this agent information.  The [redacted] did update the address; however, failed to update our name.  I revisited them to show them their error, and they have corrected that within their systems.  The forms attached do show the signature of the current [redacted] and the date that this was originally executed.  We did provide this paperwork in a timely manner, but unfortunately can ‘t control how quickly and efficiently the [redacted] updates their documents.  Our Revdex.com good standing is very important to us, so please don’t hesitate to contact me with any other questions or concerns so that we can resolve this issue as quickly as possible. 

 

Thank you

 

President/CEO

Office ###-###-####  Fax ###-###-####

Phoenix, Arizona 85008

[redacted]@360propertymgt.com

Dear Ms. Glass,

This is in response to a complaint filed by [redacted] regarding...

his community’s [redacted] filing.  360 Property Management had filed the association’s filing on April 17, 2014, before the due date.  This filing was done online and the associations information was updated through the mail as it is not allowed online.  360 Property management cannot be responsible for omissions or errors on filings at the [redacted].  The filing has since been updated, however the address of the agent is updated, and the name is not.  360 had paid an expedited fee directly to the [redacted] at their offices downtown and requested this information be changed.  360 Property Management has updated this information on behalf of the Association. 

 

Please let us know if there is anything else we can do to assist in this matter.

 

Thank You,

 

President/CEO

Office ###-###-####  Fax ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that my complaint has not been resolved. 

I just logged on to the [redacted] web site to view our filing status.  It *still* shows CID Management Inc. as our agent/property manager.

I decided to call the [redacted] to find out what the problem is.  They informed me that a representative from 360 Property Management filed for a change on July 25, and paid an expedited fee to get the changes made within 4-8 business days.  I was also told that the form wasn't filled out correctly, so it was returned to 360 Property Management on July 30.  It's been 2 weeks now, and they still haven't received the form back from 360. 

I first asked 360 (via e-mail) to update our filing with the [redacted] on March 25, and then sent 3 more follow-up e-mails to them.  It's now been close to 5 months since my first request, and it still hasn't been done correctly. 

Regards,

This letter is in response to complaint #[redacted] filed by [redacted].  We understand that this is a complaint in regards to our receptionist and [redacted]'s concern for the calls being terminated on our end.  After a few phone calls made to 360 by [redacted] and her husband [redacted]...

regarding bees/wasps coming from the neighbors house and a sofa being left across the street, [redacted] handled herself in a very uneducated, unprofessional manner.  The answers she was getting from our receptionist was not what [redacted] wanted to hear, therefore she lashed out in an extremely inappropriate manner.  She began to not only raise her voice, but scream and insult our receptionist.  At one point she said to our receptionist "Look here little girl", when she was demanding resolution that was out of our hands.  [redacted] was told if she didn't stop yelling, we were going to hang up.  We are trying to run a professional business, and at the time of the calls had other clients (property owners) in the lobby that heard [redacted] screaming into the phone and were shocked at her persistence and the manner she was handling herself.  The clients that overheard this are willing to write a statement to the Revdex.com if you need more information.  We are sorry that [redacted] has not taken the time to read her governing documents and learn the rules of the community she just purchased her home in,  and that she felt it necessary to act out and put our company and our receptionists job on the line.  We feel that had she performed her due diligence when the property was purchased she might understand the legalities of the communities governing documents.The back story on this issue is that [redacted] called to complain that her neighbors might have a nest of stinging insects on their property and asked that we take it down.  Pest control is the homeowners responsibility, therefore it would be trespassing to enter a neighboring property of [redacted] to investigate the area for bees/wasps.  We agreed to notify [redacted]'s neighbor and ask them to remove a nest if it is located on the property.  The nest was not removed immediately and this caused [redacted] to call our offices numerous times.  The neighbor across the street from [redacted] had a sofa on their front porch that [redacted] reported as an eye sore.  Again, because it was not removed immediately, she called yelling at our receptionist.  The governing documents state that we are allowed what is called "self help", meaning we would be able to remove the sofa only after a proper amount of notice is given to the owner allowing them to resolve the issue themselves.  Since then, the sofa has been removed and we send out a pest control company that the neighbor will be charged for.  360 Property Management is going to send [redacted] all of the governing documents and rules and regulations again.  This will explain the process of how compliance issues are handled.Thank You, 360 Property Management

Dear Revdex.com Representative, Good afternoon. Darrin M[redacted] is the owner of 360 Property Management, which is the managing agent of my client, Villa Hermitage. Villa Hermitage is a homeowners association located in Phoenix. Mr. M[redacted], 360, and the Association are in receipt of the...

attached complaint. As mentioned in the complaint, Revdex.com provides the option of contacting the customer “directly to resolve this matter, in which case Revdex.com requests notification of the outcome.” Mr. M[redacted], 360, and the Association have selected this option and will attempt to resolve the matter directly with Mr. [redacted]. We will notify you of the outcome. Accordingly, please also accept this email as notice that no response will be submitted through Revdex.com. We wanted to ensure that you received this email in a timely manner, as your letter requests a written response within 7 calendar days. Best regards,Greg S[redacted]

I am on the board of Citrus Grove Condos and would like to tell future prospective clients of,360 management company how much I appreciate all the extra work they have done for our community. I feel lucky to have this company working for us during a remodeling project that is being over seen by them.

Thank you,

Wendy larkin

Darrin Maurer, owner and manager of 360 Property Management, is one of the most trustworthy people I have ever met. He has a tremendous amount of knowledge of all aspects of Building Management. 360 has saved our HOA lots of money by finding vendors at the best price and the highest quality of work and most importantly they DO NOT nickel and dime our HOA. They quickly respond to emergency situations and handle the day to day operations with expediency as well.

Darrin and his team are true professionals. Darrin's expertise in property management is unmatched. I trust his services and will recommend them to anyone who is interested in hiring his company as their property manager.

As a property owner and Treasurer of our HOA, I have seen Darrin Maurer moving forward in an energetic and positive manner toward improving our HOA and overseeing the many renovation projects that we are involved with at this time. 360 Property Management is also bringing late HOA dues current.

It seems that most people review businesses when they have something bad to say. I think acknowledging quality care and service is far more important. 360 has delivered on its promises, and in many instances exceeded them. They are good, and calm people who are not quick to judge and always try to look at the positives.

I would definitely recommend 360 Property Management as an HOA management company. High quality management, quick response times, and reasonable fees. I feel blessed to have them and am so happy that they are doing this business.

Review: 360 Property Management is an extremely disorganized & unprofessional business. Neighborhood issues never get resolved. Was hung up on twice by receptionist.Desired Settlement: I would like the issues to be resolved in a timely manner. I would also like to see the unprofessional receptionist released from her position.

Business

Response:

This letter is in response to complaint #[redacted] filed by [redacted]. We understand that this is a complaint in regards to our receptionist and [redacted]'s concern for the calls being terminated on our end. After a few phone calls made to 360 by [redacted] and her husband [redacted] regarding bees/wasps coming from the neighbors house and a sofa being left across the street, [redacted] handled herself in a very uneducated, unprofessional manner. The answers she was getting from our receptionist was not what [redacted] wanted to hear, therefore she lashed out in an extremely inappropriate manner. She began to not only raise her voice, but scream and insult our receptionist. At one point she said to our receptionist "Look here little girl", when she was demanding resolution that was out of our hands. [redacted] was told if she didn't stop yelling, we were going to hang up. We are trying to run a professional business, and at the time of the calls had other clients (property owners) in the lobby that heard [redacted] screaming into the phone and were shocked at her persistence and the manner she was handling herself. The clients that overheard this are willing to write a statement to the Revdex.com if you need more information. We are sorry that [redacted] has not taken the time to read her governing documents and learn the rules of the community she just purchased her home in, and that she felt it necessary to act out and put our company and our receptionists job on the line. We feel that had she performed her due diligence when the property was purchased she might understand the legalities of the communities governing documents.The back story on this issue is that [redacted] called to complain that her neighbors might have a nest of stinging insects on their property and asked that we take it down. Pest control is the homeowners responsibility, therefore it would be trespassing to enter a neighboring property of [redacted] to investigate the area for bees/wasps. We agreed to notify [redacted]'s neighbor and ask them to remove a nest if it is located on the property. The nest was not removed immediately and this caused [redacted] to call our offices numerous times. The neighbor across the street from [redacted] had a sofa on their front porch that [redacted] reported as an eye sore. Again, because it was not removed immediately, she called yelling at our receptionist. The governing documents state that we are allowed what is called "self help", meaning we would be able to remove the sofa only after a proper amount of notice is given to the owner allowing them to resolve the issue themselves. Since then, the sofa has been removed and we send out a pest control company that the neighbor will be charged for. 360 Property Management is going to send [redacted] all of the governing documents and rules and regulations again. This will explain the process of how compliance issues are handled.Thank You, 360 Property Management

Review: I live in a condominium complex managed by 360 Property Management.

I knew that our annual filing with the [redacted] was coming up soon, so on March 25 I sent the first request to 360 to update the filing with the state.

I didn't hear anything back from anyone at 360, so I sent a follow up e-mail on April 9

Then another follow up on April 16 (report was then due in just 8 days at this point)

Shortly after that followup, 360 did make some changes, but left the Property Manager as our previous management company, along with some other errors in listing the correct directors of the HOA.

I informed them of these errors on 5-9-2014. He said they would take care of it, but they haven't (I just looked 6-28-2014). It's been over 3 months since my first request; I shouldn't have to follow up this many times.Desired Settlement: We pay this company a monthly fee to take care of these tasks for us. I simply want them to complete what they started, and correct the errors that remain.

Business

Response:

Dear Ms. Glass,

This is in response to a complaint filed by [redacted] regarding his community’s [redacted] filing. 360 Property Management had filed the association’s filing on April 17, 2014, before the due date. This filing was done online and the associations information was updated through the mail as it is not allowed online. 360 Property management cannot be responsible for omissions or errors on filings at the [redacted]. The filing has since been updated, however the address of the agent is updated, and the name is not. 360 had paid an expedited fee directly to the [redacted] at their offices downtown and requested this information be changed. 360 Property Management has updated this information on behalf of the Association.

Please let us know if there is anything else we can do to assist in this matter.

Thank You,

President/CEO

Office ###-###-#### Fax ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that my complaint has not been resolved.

I just logged on to the [redacted] web site to view our filing status. It *still* shows CID Management Inc. as our agent/property manager.

I decided to call the [redacted] to find out what the problem is. They informed me that a representative from 360 Property Management filed for a change on July 25, and paid an expedited fee to get the changes made within 4-8 business days. I was also told that the form wasn't filled out correctly, so it was returned to 360 Property Management on July 30. It's been 2 weeks now, and they still haven't received the form back from 360.

I first asked 360 (via e-mail) to update our filing with the [redacted] on March 25, and then sent 3 more follow-up e-mails to them. It's now been close to 5 months since my first request, and it still hasn't been done correctly.

Regards,

Business

Response:

Good Afternoon Marie.

This email is in response to the complaint number referenced above. 360 Property Management has provided an updated copy of the [redacted] paperwork showing that the Statutory Agent has been updated. I originally went down to the [redacted] to provide them with copies of the forms to update this agent information. The [redacted] did update the address; however, failed to update our name. I revisited them to show them their error, and they have corrected that within their systems. The forms attached do show the signature of the current [redacted] and the date that this was originally executed. We did provide this paperwork in a timely manner, but unfortunately can ‘t control how quickly and efficiently the [redacted] updates their documents. Our Revdex.com good standing is very important to us, so please don’t hesitate to contact me with any other questions or concerns so that we can resolve this issue as quickly as possible.

Thank you

President/CEO

Office ###-###-#### Fax ###-###-####

Phoenix, Arizona 85008

[redacted]@360propertymgt.com