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345 Club Tree Service

947 McDonald rd, Port Orange, Florida, United States, 32129

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345 Club Tree Service Reviews (%countItem)

We have a contract dated 4/18/20 that states 3 palm trees to be removed and stump grind and haul away. The trees were removed on 4/20/20 with the contract stating on 4/21/20 this company would return for stump removal. The estimator Jay insisted he be given a check for the whole amt. Was given check number 5867 for $900.00. This was $800.00 for trees and #100.00 for stump removal. The check was cashed the same day and the company has not returned to finish the job, the stump grinding. Our efforts are:

I called estimator Jay on 4/21 and 4/24 to see when he would show.
Sent text msg on 4/28/20 asking for a refund of $100.00 since we cannot get them to return.
Jay answered text on 4/30/20 that he would call later but did not.
I texed him again for a refund same day.
May 1st still no show. Asked for a solid plan to finish the job or refund.
No answer.
My husband*** called the main office and spoke to Chloe who said she would get someone to the job the next day. No show. I called on may 2nd to see when we would be scheduled and no answer which it could be closed as it was Saturday.
My husband called on 5/4/20 and asked for a refund and no answer and no call back.

Desired Outcome

Refund After several attempts to get the $100.00 stump job done that they were pd for and having been ignored we would like a refund of the $100.00 due to service not rendered.

Customer Response • May 10, 2020

The issue seems to be settled. The 345 Tree club dropped off a check to my neighbor for a refund of $100.00. The neighbor held onto it for a few days as they did not know my last name. Thank you for the work you did. I can assume the check will be good.

We have a contract dated 4/18/20 that states 3 palm trees to be removed and stump grind and haul away. The trees were removed on 4/20/20 with the contract stating on 4/21/20 this company would return for stump removal. The estimator Jay insisted he be given a check for the whole amt. Was given check number 5867 for $900.00. This was $800.00 for trees and #100.00 for stump removal. The check was cashed the same day and the company has not returned to finish the job, the stump grinding. Our efforts are:

I called estimator Jay on 4/21 and 4/24 to see when he would show.
Sent text msg on 4/28/20 asking for a refund of $100.00 since we cannot get them to return.
Jay answered text on 4/30/20 that he would call later but did not.
I texed him again for a refund same day.
May 1st still no show. Asked for a solid plan to finish the job or refund.
No answer.
My husband*** called the main office and spoke to Chloe who said she would get someone to the job the next day. No show. I called on may 2nd to see when we would be scheduled and no answer which it could be closed as it was Saturday.
My husband called on 5/4/20 and asked for a refund and no answer and no call back.

Desired Outcome

Refund After several attempts to get the $100.00 stump job done that they were pd for and having been ignored we would like a refund of the $100.00 due to service not rendered.

Customer Response • May 10, 2020

The issue seems to be settled. The 345 Tree club dropped off a check to my neighbor for a refund of $100.00. The neighbor held onto it for a few days as they did not know my last name. Thank you for the work you did. I can assume the check will be good.

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Address: 947 McDonald rd, Port Orange, Florida, United States, 32129

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