32 Bar Blues

THE CUSTOMER SERVICE FOR A SIMPLE EXCHANGE WITH 32 BAR BLUES WAS WORST I HAVE ENCOUNTERED IN A LONG TIME. A CUSTOMER SERVICE PHONE NUMBER THAT NEVER GETS ANSWERED, AND DON'T BOTHER LEAVING A MESSAGE BECAUSE THEY WON'T RETURN IT. SAME APPLIES TO EMAILING THEM, NO RESPONSE. I FINALLY CALLED THEIR ORDER NUMBER WHICH THEY PICKED UP RIGHT AWAY AND ASKED TO BE TRANSFERRED TO CUSTOMER SERVICE TO ASKED WHY MY RETURN THAT UPS SHOWED THEM RECEIVING A WEEK EARLIER HAD NOT BEEN PROCESSED WHERE I ENCOUNTER A SNOTTY 20 SOMETHING TELLING ME THAT EXCHANGES TAKE UP TO 2 WEEKS WHERE AS I TOLD HER TO JUST FIRST CREDIT MY ACCOUNT AND THEN CLOSE IT AS THESE IS WHO THINK THEY CAN RUN A BUSINESS WITHOUT CUSTOMER SERVICE DO NOT DESERVE MINE OR YOUR BUSINESS. TRY CARBON 2 COBALT FOR COMPARABLE MERCH AND IN MOST CASES BETTER PRICES.
I FOR ONE REFUSE TO DO BUSINESS WITH AN ONLINE VENDOR WHO CANNOT EXECUTE SOMETHING AS SIMPLE AS AN EXCHANGE WHICH IF YOUR LIKE MYSELF HATE MAKING BUT IS PART OF BUYING ONLINE. WHEN I ASKED TO SPEAK WITH A SUPERIOR I WAS TOLD THEY WERE BUSY AND YES YOU GUESSED IT THEY NEVER CALLED ME BACK. THIS COMPANY IS ROTTEN FROM THE TOP DOWN.

Cloths are very expensive and cheaply made. They look nice BUT they are cheap. Here is the kicker though...along with a bunch of other items I ordered a pair of shoes for $110 which didn't fit. Returned them and was only credited $107.59. So I called them and they said they charged for a label to return. I told them that was ridiculous and the girl could not have cared any less. I told them I would never shop with them again and the girl was like ...,"okay". I'm finished with 32BarBlues. Do NOT shop here.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11611265, and find that this resolution is satisfactory to me Regards, [redacted]

Complaint:
I am rejecting this response because:I have never had a company double charge a costumer and blame it on the costumer. Regards,
L*** ***

Hello MrS***,The sale item you have ordered at a cost of $with an additional 20% off at a total price of $with shipping of $that is a total of $The charges were split in two:Charge at $Charge at $56.88Totaling $65.15, you were not charged twice, however this
item is not available at $We are willing to offer a full refund for the item if you wish to return the item, however this item is not available at $16.27, We apologize for the misunderstanding and we thank you for your patience in this matterWe have attached the original email to this order as a reference Best,32BBCUSTOMER SERVICE

We have been closed for the past week due to inventory, and have stated so on our website as well as our voicemailWe have returned today and have emailed this customer regarding the complaintWe do have this item currently as back ordered, we have not charged this customer for this item, as back
ordered items are not charged until shipment takes placeWe are awaiting this customers reply to us. Thanks

Complaint: 11611265
I am rejecting this response because: The lack of attention to this matter and response by the company, along with the continued delay after 3 months is completely unacceptable for any business. I have contacted the company and canceled the order.
Regards,
D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11611265, and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have been closed for the past week due to inventory, and have stated so on our website as well as our voicemail. We have returned today and have emailed this customer regarding the complaint. We do have this item currently as back ordered, we have not charged this customer for this item, as...

back ordered items are not charged until shipment takes place. We are awaiting this customers reply to us. Thanks.

this order has been canceled, no charges were made & no further action is required, we have contacted this customer in regards to this complaint.