309 Ventures Reviews (%countItem)
309 Ventures Rating
Address: 17734 Ayrshire Blvd, Land O Lakes, Florida, United States, 34638-7977
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Www.deluxenitricmuscle.com
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This company is a total scam, in my opinion! Three different billing names....no phone number...no clarification of what they are doing. Terrible customer service. The government should do a better job of stopping these people.
On or about September 20, 2018, I purchased a container of CBD oil from this company as part of a 'special promotion? whereby I was charged only $4.95 for shipping and handling (I have retained the email that states.) NOTHING was said at that time a '14 day trial period? during which I needed to return the product if it didn't work. One day several weeks later I was checking my bank statement and was shocked to see a charge for $94.67 on my accpunt under the name 'deluxenitricmuscle.com? ('!?!). When I checked out the website, it appeared to sskbe for some type of muscle powder. However, I called the number listed and was soon speaking with a woman who said that I was informed that I had been given a 'free trial period? of fourteen (14) days to try the product; if I didn't like the product or it didn't work I could return for a full refund. After the fourteen days we would be charged the 'full cost? of the product (Hence the charge on my bank statement). I advised her that I had NEVER seen anything like this when I purchased the product. She insisted that it was, on the website under 'Terms and Conditions.? I again reviewed the site: 'Terms and Conditions? is hidden away at the bottom of the website. Then the rep came back on and said 'I?ll tell you what: I can sell you additional bottles of the product at a $.75% discount,. I responded with exasperation: Why would she want to sell me even MORE of a product that I told her didn't work!'!?!'
It is my opinion that this business engages in deceptive advertising practices and then charges exhorbitant fees for a product that is not worth 1/2 the money charged. All of this smacks of a business that deals in deception.
I
Product_Or_Service: CBD Oil
Billing Adjustment I would like the Company (309 Ventures LLC) to REPLACE and RETURN the money that they debited from my account for the CBD Oil ($94.67) and to CEASE AND DESIST debiting any further money from my account.
Dear Sir or Ma'am,
This response is in regard to:
Complaint #XXXXXXXX
Thank you for your notification in regards to ***. We value our customers and believe firmly in providing them excellent customer support.
As is stated on our website, we offer a 14 day trial of our product CBD Dropper. The customer need only pay $4.95 and $1.00 for shipping and handling for a full month's supply that they may evaluate within the 14 day period. If we do not receive notification from the customer within their 14 day period that they wish to cancel, they will be billed at a price of $94.67 and enrolled in our monthly auto shipment program. The terms and conditions are posted in accessible and clear view of our customers before placing their order.
However, we do not want our customers unhappy or dissatisfied in anyway.
We are happy to inform you that we have processed full refunds on all charges in ***'s account with us and cancelled any future shipments or billings.
The refunded amounts are: $94.67, $1.00, and $4.95 The funds will be credited back to the payment method at time of purchase. The refunds will reflect back into the associated account within 3-5 business days or longer depending on the speed of the processing bank. Please note, the credits stated above may reflect in individual amounts on ***'s bank statement.
Thank you for the opportunity to address this matter.
Sincerely and respectfully,
CBD Dropper Customer Support Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I wanted a refund on the product, and the company is indicating that it has issued a refund on the product. That is acceptable to me.