2nd Phoenix Reviews (%countItem)
2nd Phoenix Rating
Address: 14963 SW 175th St. Miami, Florida 33187, Miami, Florida, United States, 33187
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www.onlinelivingaids.com
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Purchased EZ Bathtub plastic with wet vac. Product damaged will not inflate. Called the company OnlineLivingAid.com to request a fully refund for damaged product. Was told a week ago that need to request RA number to return item from warehouse. It has been a week today still have not heard back from them. Tired of their excuse and delaying the process of my 276.00 for product request a fullly refund and they pay the cost to have it shipped back since it is defective. Spoke to *** Montecristo - Stomabags
Product_Or_Service: 01/29/2020
Order_Number: XXXXXXXXXX
Refund I want a fully refund for defective product and they pay the cost to have the defective product ship back. Email prepaid label to take to shipping store to return item.
Contact Name and Title: Mariana / CS Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@stomabags.com
The client was fully refunded. To avoid any further inconvenience, the client was told not to return the product. We are sorry about this situation, the products we offer are all brand new. Exceptions might happen but if so we stand behind everything we sell. This was one such exception. We understand the client becoming impatient regarding a $276 refund. However, as stated in our Refund Policy our Customer Service Agents must obtain a RA (Return Authorization #) prior to proceeding with the refund. We always try to perform this part of the process as fast as possible but as highlighted by the client, this wasn't the case here. For that we expressed our deepest apologies. Above all, we hope not to have lost her and wish for the opportunity to serve her again.
(The consumer indicated he/she ACCEPTED the response from the business.)