2nd Life Home Repair & Remodeling Services

2nd Life Home Repair & Remodeling Services is continuing to work with the customer to settle this issue. We have a few discrepancies with the information that was given to the Revdex.com.The work was done on August 11-August 18. The amendment to the contract stated that the dates of work
would be starting August and be substantially completed by August 2nd Life went one day over to complete the job as August was a Friday and the job was complete by Monday 2nd Life honored the entire contract and amendment as stated. The job was finished and the customer paid in full. We never ask a customer to pay in full until the job is completely finished to their satisfaction. We received the final check dated 8/30/from the customer (The job was not done in July as is stated in the complaint.)This is not a “failure to honor the terms of the contract” as stated in the complaint, but is rather a warranty issue/insurance issue. We have insurance for this very instance The customer’s significant other called 2nd Life on April 6, (not in March as is stated on the complaint) to tell us that they had a problem with leaking from the tub and water had pooled onto the basement ceiling. The significant other stated that they did not want 2nd Life to fix anything, but the customer wanted 2nd Life to pay for the repairs. The customer already had a different contractor come out to their home 2nd Life asked to see the damage and came over to the home within an hour of the callWe first looked at the bathroom sideCustomer mentioned the other contractor stated to him that the grout shouldn’t be near the tub (but there was no cracks in the grout)The cover for the spout moved a little but was up against the tileWe then went into the basement to look at the damageThe ceiling drywall was removed with plastic covering the opening (taped)The insulation was removed as wellWe both looked up into the hole and didn’t see much, other than water staining on drain pipeI took a picture of thisCustomer informed me that the plumber was coming out next day in the afternoon and would inform me of his findings2nd Life received a call from customer two days later The plumber stated the tub overflow pipe gasket was missingCustomer informed me the plumber would order the part and make the repair at a later date (unknown to me)I informed Customer that they have a year warranty and 2nd Life usually makes the repairs on smaller problems. I then informed the customer that business Insurance would be used if something major happens like flooding and fire damage. There was no response from the customer.Approximately days later 2nd Life called to see if any work was doneCustomer stated the plumber was done with the repairs and they would send a copy of the billWhen the bill was received 2nd Life called the plumber for clarification of the repairs. There was no explanation of findings on the billThe receptionist did not have any further information2nd Life did offer the customer the opportunity to have the drywall (ceiling) work done earlier (in May) by our company but she rejected the offer. There is a concern because people living in this home have allergies which could be greatly affected by an open basement ceiling 2nd Life was trying to get this settled quickly but we cannot since the homeowner refused any offer given for us to come in and fix the issues As for the ceiling repair the customer stated the other contractor would not complete the repair until JulySince the offer for repair was rejected then 2nd Life’s insurance company will cover the appropriate cost of repair and the customer has been informed that this will be handled by our insurance company. At the present time, 2nd Life has been provided with a bill from the plumber for work already done. The second bill will come from the drywall contractor but that work will not be done until July, so we are waiting for that bill. The payment delay is not on the part of 2nd Life but on the part of the other contractor’s date of service. We cannot go forward until we have the invoices for the entire repair. Our insurance company is aware of the circumstances In the end, 2nd Life is not trying to “dodge payment” as stated in the complaint. We cannot pay an invoice that we do not have. Once we have all of the invoices then our insurance company will pay the appropriate amount 2nd Life has been forthright in all of our communication with the customer 2nd Life has never had to file a claim with our insurance company in all of our years in business 2nd Life is working hard to ensure that our customer is taken care of and will continue to work with all of our customers until they are satisfied with the work done to their home Thank you,Renee M*** ***2nd Life Home Repair and Remodeling Services, LLC"Give your home a second life "###-###-####

Review: Services were rendered in July 2014. Contractor failed to honor the terms of the contract in failing to complete the job correctly. The bathtub and shower mounts were installed incorrectly, resulting in a significant leak and damage to both the bathroom and room beneath it. The contractor was contacted in March 2015 when this leak and damage were discovered. He reviewed the damage prior to repair by a secondary contractor and confirmed that he would reimburse for the damage cause. Contractor has failed to honor the contract, and continues to dodge payment despite multiple communications between home owners and contractors staff. Contractor has offered to pay 1/2 of the damage to the bathroom. Homeowner has declined to have contractor or entity associated with the contractor, to complete repair beneath the bathroom, due to the contractor's failure to complete the job and honor the initial contract.Desired Settlement: Reimbursement for the repairs completed in order to correct the damage.

Business

Response:

2nd Life Home Repair & Remodeling Services is continuing to work with the customer to settle this issue. We have a few discrepancies with the information that was given to the Revdex.com.The work was done on August 11-August 18. The amendment to the contract stated that the dates of work would be starting August 11 and be substantially completed by August 15. 2nd Life went one day over to complete the job as August 15 was a Friday and the job was complete by Monday. 2nd Life honored the entire contract and amendment as stated. The job was finished and the customer paid in full. We never ask a customer to pay in full until the job is completely finished to their satisfaction. We received the final check dated 8/30/14 from the customer. (The job was not done in July as is stated in the complaint.)This is not a “failure to honor the terms of the contract” as stated in the complaint, but is rather a warranty issue/insurance issue. We have insurance for this very instance. The customer’s significant other called 2nd Life on April 6, 2015 (not in March as is stated on the complaint) to tell us that they had a problem with leaking from the tub and water had pooled onto the basement ceiling. The significant other stated that they did not want 2nd Life to fix anything, but the customer wanted 2nd Life to pay for the repairs. The customer already had a different contractor come out to their home. 2nd Life asked to see the damage and came over to the home within an hour of the call. We first looked at the bathroom side. Customer mentioned the other contractor stated to him that the grout shouldn’t be near the tub (but there was no cracks in the grout). The cover for the spout moved a little but was up against the tile. We then went into the basement to look at the damage. The ceiling drywall was removed with plastic covering the opening (taped). The insulation was removed as well. We both looked up into the hole and didn’t see much, other than water staining on drain pipe. I took a picture of this. Customer informed me that the plumber was coming out next day in the afternoon and would inform me of his findings. 2nd Life received a call from customer two days later. The plumber stated the tub overflow pipe gasket was missing. Customer informed me the plumber would order the part and make the repair at a later date (unknown to me). I informed Customer that they have a 1 year warranty and 2nd Life usually makes the repairs on smaller problems. I then informed the customer that business Insurance would be used if something major happens like flooding and fire damage. There was no response from the customer.Approximately 10 days later 2nd Life called to see if any work was done. Customer stated the plumber was done with the repairs and they would send a copy of the bill. When the bill was received 2nd Life called the plumber for clarification of the repairs. There was no explanation of findings on the bill. The receptionist did not have any further information. 2nd Life did offer the customer the opportunity to have the drywall (ceiling) work done earlier (in May) by our company but she rejected the offer. There is a concern because people living in this home have allergies which could be greatly affected by an open basement ceiling. 2nd Life was trying to get this settled quickly but we cannot since the homeowner refused any offer given for us to come in and fix the issues. As for the ceiling repair the customer stated the other contractor would not complete the repair until July. Since the offer for repair was rejected then 2nd Life’s insurance company will cover the appropriate cost of repair and the customer has been informed that this will be handled by our insurance company. At the present time, 2nd Life has been provided with a bill from the plumber for work already done. The second bill will come from the drywall contractor but that work will not be done until July, so we are waiting for that bill. The payment delay is not on the part of 2nd Life but on the part of the other contractor’s date of service. We cannot go forward until we have the invoices for the entire repair. Our insurance company is aware of the circumstances. In the end, 2nd Life is not trying to “dodge payment” as stated in the complaint. We cannot pay an invoice that we do not have. Once we have all of the invoices then our insurance company will pay the appropriate amount. 2nd Life has been forthright in all of our communication with the customer. 2nd Life has never had to file a claim with our insurance company in all of our 11 years in business. 2nd Life is working hard to ensure that our customer is taken care of and will continue to work with all of our customers until they are satisfied with the work done to their home.