220 Group LLC

On February 21st one of our employees called out to [redacted] , [redacted] immediately asked to speak with a supervisor. Our supervisor got on the phone as requested allowing [redacted] to explain his frustrations with our company calling him, stating that he had previously asked to be placed on a do not call... list. The supervisor apologized for the calls, explaining that our consultants are not placed on any dialer or lists. In addition, he was promised that we would circulate his name through our office and we would do everything possible to ensure we would not get called again. It is never our intention to annoy or harass anyone. In our office we do not call off any lists, all our consultants are individually prospecting businesses that need marketing help. As stated in the Telemarketing Sales Rules from the FTC, we are not required to keep a do not call list*. However, we do everything in our power to respect others privacy and requests by keeping a list. It just happened that the consultant that called [redacted] is new and didn’t check the list. We have since requested from our phone provider to have [redacted] ’s phone number blocked from anyone in our company from ever calling it. *This is copied directly from the ftc.gov website on Complying with the Telemarketing Sales Rules. Business-to-Business Solicitation Calls, Unless They Involve the Sale of Nondurable Office or Cleaning Supplies, or Solicit Sales or Charitable Contributions from EmployeesMost phone calls between a telemarketer and a business are exempt from the TSR. However, business-to-business calls to induce the retail sale of nondurable office or cleaning supplies are not exempt and must comply with the TSR. Examples of nondurable office or cleaning supplies include paper, pencils, solvents, copying machine toner, and ink — in short, anything that, when used, is depleted, and must be replaced. Goods like software, copiers, computers, mops, and buckets are considered durable because they can be used again.Although sellers and telemarketers involved in telemarketing sales to businesses of nondurable office or cleaning supplies must comply with the TSR’s requirements and prohibitions, the TSR specifically exempts them from the recordkeeping requirements and from the National Do Not Call Registry provisions. These sellers and telemarketers do not have to create or keep any particular records, or purge numbers on the National Do Not Call Registry from their call lists to comply with the TSR.https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarke...⇄ .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi *** ***,After review we have closed your account with 220MarketingIt's unfortunate that you would not speak with us in regards to terminating your account, instead decided to leave a complaintWe have a policy of speaking with our clients to confirm cancellationThis helps to ensure the
actual client is cancelling their account and not a subordinate or other staff member without their permissionAdditionally this process is helpful for gathering feedback to improve our product and service. We strive to provide the best possible service for our clientsThis cancellation is effective on 9/10/Best of luck with your business.*** ***Marketing

On February 21st one of our employees called out to [redacted], [redacted] immediately asked to speak with a supervisor. Our supervisor got on the phone as requested allowing [redacted] to explain his frustrations with our company calling him, stating that he had previously asked to be placed on a do not call...

list. The supervisor apologized for the calls, explaining that our consultants are not placed on any dialer or lists. In addition, he was promised that we would circulate his name through our office and we would do everything possible to ensure we would not get called again. It is never our intention to annoy or harass anyone. In our office we do not call off any lists, all our consultants are individually prospecting businesses that need marketing help.  As stated in the Telemarketing Sales Rules from the FTC, we are not required to keep a do not call list*. However, we do everything in our power to respect others privacy and requests by keeping a list. It just happened that the consultant that called [redacted] is new and didn’t check the list. We have since requested from our phone provider to have [redacted]’s phone number blocked from anyone in our company from ever calling it.  *This is copied directly from the ftc.gov website on Complying with the Telemarketing Sales Rules. Business-to-Business Solicitation Calls, Unless They Involve the Sale of Nondurable Office or Cleaning Supplies, or Solicit Sales or Charitable Contributions from EmployeesMost phone calls between a telemarketer and a business are exempt from the TSR.  However, business-to-business calls to induce the retail sale of nondurable office or cleaning supplies are not exempt and must comply with the TSR. Examples of nondurable office or cleaning supplies include paper, pencils, solvents, copying machine toner, and ink — in short, anything that, when used, is depleted, and must be replaced. Goods like software, copiers, computers, mops, and buckets are considered durable because they can be used again.Although sellers and telemarketers involved in telemarketing sales to businesses of nondurable office or cleaning supplies must comply with the TSR’s requirements and prohibitions, the TSR specifically exempts them from the recordkeeping requirements and from the National Do Not Call Registry provisions. These sellers and telemarketers do not have to create or keep any particular records, or purge numbers on the National Do Not Call Registry from their call lists to comply with the TSR.https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarke...⇄ .