20-20 Home Investments Company

This letter is in response to the customer response regarding the Revdex.com customer review, ID# [redacted] The original customer complaint was in regards to a leak from a window under the patio cover that our company had built in In June of 2014, we dispatched a technician to assess the leak and whether or not it was caused by the patio coverIn addition, we arranged and on-site meeting with the manufacturer rep of the product used, in October of After that meeting took place, it was determined by the product rep that the patio cover was installed correctly no apparent issue, and we had requested that the home owner provide bids from three specialists, in order to assess what was actually causing the leakSince then, the owner has provided us with one opinion from a local company, but they barely refers to the leaking issue, if at allIt does, however suggest that the patio cover pans are over spanned, and there is reference to some engineeringHowever, the engineering that is mentioned was not the correct engineering or what was used at the time the cover was builtWe have attached the engineering that was current during the buildings of the cover, which shoes a maximum panel span of 18’-9”, and that we had built the cover to codeIn addition, we had a permit issued for this patio cover and had received a final inspection with the Tehama County Building Department, which passed and also strongly suggests that our cover was built and installed correctlyTherefore, it is not necessary to replace the roof of this patio cover, which brings us back to the original complaint regarding the window leakIn an email from the local company who assessed the cover for the home owner, they said themselves that: “the leak itself does not look too horrible and after this inspection we are fairly confident that there will not be that much damage in the wallsWithout being able to see into the wall I cannot tell you for sure and this will have to be a time and material issue when we expose the areas of concernThere is no sign of bubbling drywall or paint peeling off the walls, these are all very good signs.” (Reference email on pg1, lines 15-18)This statement reiterates the fact that until the issue is exposed, there is no way to tell that the leaking is caused by the patio coverIn closing, Stout Construction has been contacted by so many different entities that any attempts at response have become very convoluted between so many parties; and aside from contact during the cover installation, we have not yet had any direct contact with the owner of the home; and furthermore we are unsure as to who the current home owner isIn the future, we would consider coming out to resolve any issues if we could deal with only one party, preferably the home ownerThank you, [redacted] ***

I am rejecting this response because:Jon Stout installed our patio cover wrongHe didn't put flashing behind the bolts that go into the stuccoThis causes water to leak down one of the windowsWe have had four licensed contractors come inspect Jon Stouts work and they have ALL said this was an installation issueJon Stout did come out and slop some caulking up that deferred the water for a minuteThen the same issue has happened againWe have been in a drought so it didn't really leak until we have downpoursWe called several times for Stout to come and fix his shoty workHe refuses to call us backWe even offered to pay him and he refused to come fix our patio coverNo other licensed contractor will fix it, because they don't want to take on the liability because it's an installation issueJon Stout has HORRIBLE CUSTOMER SERVICEHe doesn't stand behind his workI'm appalled the better buisness bureau would recommend this shister! He only wants money for new installs and refuses to fix his existing patio covers

I am rejecting this response because:Every contractor has said this is an INSTALL issueThis patio cover was installed incorrectlyI have personally spoken to Jon StoutHe said he would be avaliable to talk to *** *** the next day from 2-pmJon Stout never answered his phone or returned several messagesJon Stout is dishonestYes, there was a permit issued through Tehama countyThe building inspectors don't have x-ray eyesThey don't get on the roof to inspect the installThey trust a licensed contractor knows how to install a simple patio cover correctlyJon Stout doesn't stand behind his workThe Revdex.com needs to hold this contractor accountable and not allow him to get away with thisWe want out patio cover fixed properly! We Paid a lot of money for this crappy workJon Stout needs to be honest and stop his non senseIf he cared about customer service, this issue would have been fixed a LONG time ago and we would be happy customers

In regards to the above complaint we have informed the customer, [redacted], that a leak cannot be addressed until there is consistent dry weather. As of late, it has rained in our area at least once a week and therefore we have been unable to schedule any service calls. *. [redacted] was told that as...

soon as we had good weather for at least 3 to 4 weeks we would schedule a service call when we were back in her area. At this time, we are still willing to work with the customer and have made that clear that her leak will be addressed as soon as weather and scheduling allows.Thank you,[redacted]

This letter is in response to the customer response regarding the Revdex.com customer review, ID# [redacted]. The original customer complaint was in regards to a leak from a window under the patio cover that our company had built in 2009. In June of 2014, we dispatched a technician to assess the leak and whether or not it was caused by the patio cover. In addition, we arranged and on-site meeting with the manufacturer rep of the product used, in October of 2015. After that meeting took place, it was determined by the product rep that the patio cover was installed correctly no apparent issue, and we had requested that the home owner provide bids from three specialists, in order to assess what was actually causing the leak. Since then, the owner has provided us with one opinion from a local company, but they barely refers to the leaking issue, if at all. It does, however suggest that the patio cover pans are over spanned, and there is reference to some engineering. However, the engineering that is mentioned was not the correct engineering or what was used at the time the cover was built. We have attached the engineering that was current during the buildings of the cover, which shoes a maximum panel span of 18’-9”, and that we had built the cover to code. In addition, we had a permit issued for this patio cover and had received a final inspection with the Tehama County Building Department, which passed and also strongly suggests that our cover was built and installed correctly. Therefore, it is not necessary to replace the roof of this patio cover, which brings us back to the original complaint regarding the window leak. In an email from the local company who assessed the cover for the home owner, they said themselves that: “the leak itself does not look too horrible and after this inspection we are fairly confident that there will not be that much damage in the walls. Without being able to see into the wall I cannot tell you for sure and this will have to be a time and material issue when we expose the areas of concern. There is no sign of bubbling drywall or paint peeling off the walls, these are all very good signs.” (Reference email on pg. 1, lines 15-18). This statement reiterates the fact that until the issue is exposed, there is no way to tell that the leaking is caused by the patio cover. In closing, Stout Construction has been contacted by so many different entities that any attempts at response have become very convoluted between so many parties; and aside from contact during the cover installation, we have not yet had any direct contact with the owner of the home; and furthermore we are unsure as to who the current home owner is. In the future, we would consider coming out to resolve any issues if we could deal with only one party, preferably the home owner. Thank you,[redacted]

This letter is in response to the customer review submitted on September 4th, 2015. Stout Construction did install a patio cover for the customer in November of 2009.  Stout Construction warranties all workmanship for 36 months except for sealants which is warranted for up to one year; after...

which the manufacturer provides a lifetime transferrable warranty for the product, excluding sealants.In June of 2014, five years after the date of installation, the customer contacted Stout Construction and stated that they had a window leak from one of the widows directly under the cover our company had built. After receiving the customer call, Stout Construction dispatched a service technician to look at the issue. In addition, we arranged a meeting with representative of our product and the customer. At both the time of service call as well as at the second meeting, our company and our product representative concluded that the patio cover was installed correctly and with no apparent issues at this time. In conjunction, the Tehama County Building Department signed off on the project and the passed the final inspection for the job permit.In order to resolve this issue we are doing all we can for the customer, and we are currently waiting for a written review form the customer’s three specialists to help decide what will be the best way to move forward with resolving this customer’s issue.