2 Mechanics Auto Repair Reviews (%countItem)
2 Mechanics Auto Repair Rating
Address: 24584 S Macarthur Dr, Tracy, California, United States, 95376-8102
Phone: |
Show more...
|
Web: |
|
Add contact information for 2 Mechanics Auto Repair
Add new contacts
ADVERTISEMENT
On 02/28/19 Thursday at approximately 11:44 am I service my car for change oil. I agreed to pay $ 70.25 for the service, which not include the tire rotation . After the change oil I inspect my car, scratch and discoloration of my steering wheel noted. Left door, smear with white dirt. I drove my car close to the customer service lady and complaint about the damage and mess. She said she will provide me a wipes to clean it. Customer service accompanied by one technician walked closed to my car stated " If you don't want to damage your car and mess up you have to do your own change oil. To avoid further confrontation I just left the area.
FYI: I bought that Car New Toyota Corolla 2013, I'm the only one driving, steering wheel,
has no damage at all, no discoloration, it was shiny. This is second business that I file a complaint, regarding car issues. I felt like my car is being targeted.
Business states:
Business states that the consumer has become very unreasonable, and they have done as much as possible to satisfy the consumer. The oil change was done right, and they never damaged her steering wheel. The business uses gloves for all jobs, and even offered to clean the steering wheel. When the company offered to clean the steering wheel, and left to obtain materials, consumer drove off. No repair or refunds will be provided at this time.
I am rejecting this response because:
Hi there! Business response to the accusations was unfair , untruth and fabricated. Business have done much as possible to satisfy me, with the damages and smearon my car. I paid them the amount that they wanted, and still they damage mycar with no apparent reasons They are responding making deliberately false or distorted statements to cover up their dishonest or illegal behavior. They have denied any wrongdoing.When I complaint about the scratches they just ignored me they didn't even lookor see what's going on, business just said" I will give you wipes" and walked closed to the mechanic. She came back accompanied by their mechanic, with no wipes provided. Mechanic states, " If you don't want your car to be damageand mess up do your own change oil" I drove off and left the area to avoid further confrontation. I recalled that I have also bad experience with this business a year ago. I have issue with my car leaking in the engine part. After receiving diagnosing, mechanic said my water pump is the one leaking. I know that parts of caris too expensive. I decided to go to another mechanic to seek another opinion, I received a new diagnosing that my radiator is the one leaking, not the water pump. He professionally fixed it and everything was OK, no more leaking. Clarification about business response to the complaint: I- Business did not offered me to clean my steering wheel. Business said" I will give you wipes" 2- Business claimed that I drove off and left the area, when obtaining thematerials.( Answer) No I did not drove off, and left the area, I was therewaiting for the solution to resolve the issues. 3- Business claimed that they never damage my steering wheel- visible scratches mark on my steering wheel.