2 College Brothers Moving and Storage - Tampa Movers Reviews (%countItem)
2 College Brothers Moving and Storage - Tampa Movers Rating
Address: 3104 N Armenia Ave STE 2, Tampa, Florida, United States, 33607-1658
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The mover has multiple fraudulent practices.
the defrauded me out of full value insurance, double charged for move and refused my claim for damages.
On June 30th, I contacted Two College Brothers Moving Company to move me. They requested a credit card deposit of $100 and clearly stipulated that they were only authorizing $100 and that it was only to reserve my move date. This was never the intended payment method for the move. I had withdrawn $2000 cash on June 27th for the moving expenses. The company was very unprofessional. They damaged my property. The manager came out and scolded the men. The men were going to quit the job. I begged them, "Please do not quit. I will personally pay you, but I am not paying the company." They continued to work. The manager called, and I explained to the manager, what happened and how the men were about to walk off and how I offered to pay them directly. The manager apologized and stated that the men were not going to be able to complete the move, but to go ahead and pay them and the company would not charge me. He said he would come back the following day with another moving crew and complete the move, at no charge. I paid the men $200 each, in cash and they signed the receipts for the move. They hand wrote the receipts, and all 3 men signed. The following day, he sent two more unprofessional movers. They came in upset that they were lied to about what they were moving. They were dragging my furniture across the ground, my mattresses, unprotected. And they were damaging a lot of the furniture. I was begging them, that they were not properly wrapping the furniture and that they were damaging things. The claims representative, a separate company for claims, called, named Terry, and told me that the men were quitting because I was swearing at them and being rude. She said, they were going to take my belongings and put them in storage. This was Thursday, July 2nd, because they could not complete the move until Monday, July 6th. I threatened to call the police if they took my possessions to storage, so they dropped them off at my house. They left the blankets wrapped on the furniture at my request since the manager was coming on Monday.I had to call another company to complete the move because I did not want to close my business again on Monday. The next day, they charged my credit card, $3,371, for a move that was quoted at $1,000 - $1,400, which was never even completed. My belongings are still in my home with the moving wrapping, un-assembled. Within the $3,371, there were charges for $800 for the blankets, and $768 for the tape and saran wrapping of the furniture. I contacted the company and they said that their charges were correct, and refused to talk to me about the charges. The manager was supposed to come out and unwrap the furniture and retrieve the blankets on Monday July 6th. Today is July 15th, and after several requests, he has still not come out and unwrap the furniture. I went to my credit union and filed a dispute for the charge. The dispute was upheld by the fraud protection department. The company already stated that because I signcompany also sed the start time I waived my right to full insurance and I will only get $0.60/piece/lb. The company also says if I do a chargeback on their fraudulent charges I will not have a claim for damages. This is a travesty!
I want full value reimbursement for my damaged furniture
Ms. called our company on our recorded line frantically looking for movers on June 30th, because her other moving company did not show up. We gave her a quote and emailed her a written estimate and contract on June 30th. Digital records show this was opened and reviewed. We were able to assemble a last minute crew on July 1st, in an effort to help Ms. out of a difficult situation. Ms. signed a Bill of Lading, as well as each line of our general agreement, which includes a credit card authorization clause. Upon review of the crew, Ms. drastically understated the amount of furniture and moving circumstances over the recorded phone call. There was approximately twice the volume of furniture to move than what she had described on a recorded line, including several large pieces that were located upstairs. Upon difficulty bringing some of the larger items down the stairs, Ms. revealed that a banister was installed after the furniture had been originally brought up. According to multiple witness accounts, Ms. started hitting the legs of an armoir with a hammer to break off a leg in order to get it to fit around the banister. She then handed this off to the crew and authorized them to do the same. The crew was in desolate spirits due to the gross underestimation of the moving inventory by Ms., as well as Ms. repeated verbal abuse of the crew. They called a manager to come to the job site, in which our operations manager came out to see what was going on. He was subsequently verbally abused by Ms., despite every effort to continue helping her out of her situation. Ms. threatened not to pay the company, and insisted that she only needed to pay the crew $18 an hour. It was communicated to her that we had a signed contract and this was not acceptable, nor was she entitled to do such, as the company provided the truck, materials, equipment, booking staff, license, insurance, claims and operations staff and overall liability of the staff and property. The crew continued to work for the remainder of the day. Because of the understated inventory, a second crew had to be brought out to finish the job the next day. Ms. continued to berate the crew involved, and refused to pay the company. Ms. took it upon herself to give the crew $200, which the crew perceived as a tip. She then locked the crew out of the home, even though nearly every piece of furniture had been wrapped in our pads. We used 100 pads in the thorough protection of Ms. furniture, and because she was not allowing us to recoup our equipment, we charged her at cost for the pads, as well as the full amount of the services that were performed, in accordance to her written estimate and her signed paperwork, including her signed credit card authorization clause. Ms. immediately started claiming damages, even though she refused to have her furniture unwraps and set up, and allegedly hired another company to move her items before a thorough inspection for damages could be made. Our claims adjuster Terry, attempted to assess her situation, and indicated that the claims process was separate from the billing process. Ms. refused to cooperate with Terry, and was belligerent and rude towards her best efforts to help her. An agreement was reached that if Ms. allowed up to retrieve our materials, we would refund her. We hired a police escort to retrieve materials, and Ms. continued to be rude and uncooperative. A refund was issued for Ms. as we have been able to retrieve our materials. Her claim is pending in accordance to the state of Florida legal requirement. Ms. has filed a bogus chargeback and multiple bogus complaints that will be contested with thorough documentation. Although, no judgement has been made as we have not received notice of her chargeback, we will be submitting a written report of the incident, crew member testimonials, signed paperwork authorizing card charges, written estimate, time logs, signed, bill of lading and recorded phone call at the time of estimate.
2 College Brothers Moving made an unauthorized transaction on my credit card, charging me for additional money that they did not bill for.
I retained 2 College Brothers Moving company services for February 17, 2020. I was given an invoice at the time of the move in the amount of $287.00. The Mover who gave me the invoice to sign said there was a $100 discount. So I authorized them to charge me for the invoiced amount. I then began receiving harassing phone calls, emails, and texts asking me for an additional $100. After months of back and forth, they said they would accept the payment of $287, which I then authorized again on June 23, 2020. Almost a week later, on June 29, 2020, they charged my credit card, without authorization and without my being present, for an extra $100.
I would like a complete refund of the unauthorized charges and for the business to cease any and all contact with me. I have flagged the unauthorized charge with my credit card company as well.
Ms., we have been attempting to contact you for months to resolve an unpaid bill. Multiple calls, messages, and emails went unresponded to. We asked you multiple times to furnish proof of the deposit you claimed you paid, however we never received it, and we had no record of taking it. Because we were able to locate your signed credit card authorization form, we charged you for the minimum charge of $287, plus the $100 deposit. This is equal to our minimum charge of $129 an hour with a two hour labor minimum and a one hour travel minimum. These charges were all presented to you on your written estimate emailed to you upon booking and on your signed paperwork and contract from moving day. Please give us a call XXX-XXX-XXXX for further explanation or to furnish proof of a double charge on the deposit or verification that you were in fact offered a 'discount' and we will be glad to refund it for you. We are attaching the estimate that was emailed to ***
upon booking on January 24th, your signed contract, general agreement, and credit card authorization form. We are also happy to release our paper trail of phone calls and emails upon request.
(The consumer indicated he/she DID NOT accept the response from the business.)
I never claimed I paid a $100 deposit, nor was that stated on the invoice, which had a total of $287.
There is nothing else to argue, I have a signed invoice for the correct amount and you made an unauthorized charge on my credit card for an additional $100.
The principle is at issue here. You should charge your customers what the bill states, and not make a separate unauthorized charge because you feel you are owed more. If you had been in the right, you would have initially charged $387. But you structured the transactions so I would think I was charged correctly the first time and not notice the second charge. This is not a normal practice.
Not to mention your targeting of a military family who could not respond to your calls and messages for having been deployed overseas. Regardless, the calls and messages were not necessary because the bill clearly states the amount.
You have also already tried to contact me againvia phone and emailwhen my request here states not to contact me directly.
I expect the $100 to be refunded, otherwise I have no choice but to dispute it with my credit card company.
Ms., the crew mistakenly recorded a $100 deposit on the previously attached paperwork as this is collected prior to the vast majority of our moves. We discovered upon further review that this had not yet been charged and we attempted to contact you to confirm. The crew had no way of knowing this as they do not have access to billing information for security reasons. This does not nullify you from owing the deposit. There was no 'discount' issued. As a courtesy, we charged the $287 following your response on 6/23, and replied to your email within minutes of receiving it, waiting one week for a response, to which none was received. We attempted to contact you for four months prior, via all reasonable means, to discuss and collect your bill, and we were met with resistance or ignored responses each time. Attached is a review of email correspondence from our owner on 4/27/2020. We also have record of emails sent on February 22nd, March 7th, 10th, 11th, 12th, 13th, 18th, and 24th, and many more phone calls. There was also a text message from our owner to clarify the charges sent on 3/12 when we could not reach you, to which we also received no response. Unfortunately we will be forced to dispute a chargeback attempt because of the substantial amount of documentation we have legitimizing your bill, charges, and our efforts to communicate.
Our company loves the military, and thanks you for your service. We gladly offer discounts to military families when we know our client qualifies. I have refunded you our customary 10% military discount from your bill, equal to $38.70. Please give our office a call at XXX-XXX-XXXX if you wish to discuss further.
(The consumer indicated he/she DID NOT accept the response from the business.)
In his last email, Wade wrote, "I would much rather settle for the lesser amount as I am sure you would too" because I'm certain he knew that the invoiced amount was correct. I responded upon my return to the States that I had approved this charge 4 months prior and would like the matter resolved. So you charged my card $287.00. For some inexplicable reason, you then charged me again $100 a week later. Your representative clearly stated the "lesser" amount was acceptable, so I don't know why this was the case.
we gave you a deadline to respond to take advantage of that offer, and did not hear from you for over 2 months, therefore invalidating it. We had to cover the cost of your move for 4 months, and still gave you a discounted military rate, with no late fees added on, and without sending to collections. We have been more than generous in this matter, and have gone above and beyond to work with you on your bill for your minimum rate, discounted move.
(The consumer indicated he/she DID NOT accept the response from the business.)
You have done nothing of the sort. It was your mistake to begin with and you're trying to get your customer to pay for it.
We would be happy to forward this to Revdex.com arbitration, in an effort prove our reasonable and consistent attempts to service your move under the terms set forth and and our attempts to resolve your complaints.
(The consumer indicated he/she DID NOT accept the response from the business.)
Please do. I've left the bulk of the issues out of my complaintthe lack of equipment, the slow service, and the fact that I had to empty the entire truck myself when we got to the storage unit site because your movers were taking their time with the move. And the billing at the end was very clear, and I signed an invoice. I'm not sure what else there is to argue here. I do, however, recommend that people do not use your company, as it's been a nightmare to deal with for 5 months since my move, especially while deployed overseas.
We are sorry to hear this. Your move was completed within the minimum time quote, and you were charged our minimum rate. We wish you the best.
Unprofessional service resulted in thousands of dollars in damages
This move was a complete nightmare. From the damage of almost every furniture item moved to the complete destruction of our receptionist desk worth thousands of dollars to paying for guys standing around waiting for more man power for a move we disclosed was going to be heavy, this company was irresponsible, unprofessional, and completely disassociated with any responsibility for the losses we incurred. I personally watched real wood furniture scraped across concrete, the dropping of furniture onto a window sill, and even a worker reaching into a personal box to joke with other coworkers about the expensive contents. It was like watching a bunch of irresponsible friends of a high schooler joke around and lackadaisically ruin your prized possessions. Then, the icing on them the cake was the attempts at intimidation by several of the staffers after they knew I was calling their manager to complain.
We filed a claim and have received nothing for all of the.damage and frustration we went through. The manager was unresponsive, didn't listen when we told him more resources were needed, and ended up not calling me back. Not only do I regret using them but I wish I could go back in time and physically remove them from my office.
DO NOT USE THIS COMPANY if you value the contents of your office or home.
We want complete replacement cost for all items damaged, return of our stolen moving straps, and a formal apology by the owners.
Hi Mr., we are having trouble locating a client under your name, email, phone number or address. Is it possible this job was booked under a different name or perhaps with a different company? We have a thorough claims process designed to address any damage to furniture on a job. Furthermore, we do not know of any moving straps in our inventory that are not ours. Please give our operations manager Jordan a call at XXX-XXX-XXXX.
(The consumer indicated he/she DID NOT accept the response from the business.)
We are quite confident that our move is remembered by someone there as it required the company to send several workers to help the two young people they sent move our office. We moved from XXXXX N *** Suite *** to XXXXX N ***
Our straps were stolen by the workers. Because we saw them having so much trouble safely moving our furniture, we offered several sets of orange moving straps which they took with them when they left instead of leaving behind. They had NO moving straps with them.
We already submitted our claim and have not heard anything from anyone. Our furniture is still damaged and there has been no attempt from anyone to offer a solution.
I want to add that the day of the move, I called the supervisor SEVERAL times. First, it was to express that they needed more men for the job. His response was to tell me that he was leaning on the assessment of his head mover who told him that no more men were needed. At some point, that assessment changed after severely damaging our receptionist desk. I watched as they stood around for an hour, waiting for another person. This person was also a young kid and was not adequate for the job. So, I waited for 2-3 other people, which included a supervisor-look man who took control. I though this was finally the solution. That individual is the same person who would later rip apart our receptionist desk to the point that when he attempted to put it together, drawers would not close and the wood was literally RIPPED from screws.
When I discovered all of these things, I called again angry and I was told to submit my claim by email. We were contacted with a form which we submitted and have not heard anything since.
Attached are some images of early on in the move. You can see the workers wearing the shirts and the receptionist desk already damaged after which they put a blanket under it, partially shield it, but still damaging the desk even more in the areas it was not properly shielded.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have yet to year from the supposed insurance claim and the company has not contacted us to resolve the thousands of dollars in damages and theft done by their workers.
We have found your project and are willing to refund the cost of the move.
(The consumer indicated he/she DID NOT accept the response from the business.)
A simple refund of the moving fees alone is not an acceptable resolution. We want the refund and we want our claim processed. To date, no one has responded to our attempts to contact them, leaving the suspicion that the claim is fake and that someone at your company simply had us fill out a claim form without the intention of doing anything with it.
In addition, orange moving straps were stolen after we allowed your team to borrow them. We don't which of the half a dozen people on the scene took them, but we need them paid for. There were about 8 moving straps stolen.
Finally, we want a formal apology from the company. This has taken time, money, and resources that we unacceptable to have stolen from us.
Our our 3rd party claims representative has spoken to you/ your organization multiple times, including after this last post was made and offered a refund for you. She noted that a threat was made to blackmail our company if we did not pay thousands of dollars in addition to the full $673.08 refund. Legally, we are only liable per Florida Statute 507.04 to reimburse you up to $.60 per pound. This was also signed off on the paperwork, and presented in the estimate that was sent in writing before the move. We are willing to offer the additional consideration, and fulfill the full refund as a courtesy. Because there were only 3 people from our company on site, and you are claiming there were half a dozen in total, we have reason to believe the straps may have been taken by one of the others not affiliated with our company as we do not have straps in our possession, and they were never part of the original claim. Regardless, a full refund, rather than a $.60 per pound settlement should more than cover the cost of new straps.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a complete misrepresentation of facts.
1. The "third party" company representative, Terry *** made very clear that the offer for a full refund was contingent on us removing all negative reviews from social media. It was I, the owner of the company, she spoke with and it was I who stated that we were being blackmailed for a refund.
2. The representative made no attempts to apologize, but instead disputed my claims about our experience, stating that the owners were "nice people" and that she didn't believe my testimony regarding the moving experience, in spite of the fact that my staff was there and we were VERY upset throughout the move day.
3. To state that 3 staff members were sent when we had half a dozen college age kids here moving, scraping, and dropping our belongings for hours is insulting. Two arrived at the beginning. I called the office to tell them the two young men they sent were not going to be enough to move our entire office of heavy desks down from the second floor. The person I spoke to stated that the one in charge told him no more people were needed and refused my request to send more personnel. Then, after they damaged our main receptionist desk, he called and asked for more personnel. We watched as they waited around for another person, then another person, standing around and joking. Then ANOTHER person - a supervisor type - arrived and took charge. That finally got the process moving, but then the carelessness was horrifying.
By the time we were at our new location, the damage was extensive, there was 6-7 mostly college kids, and we physically SAW our desks being dropped. My PERSONAL desk was dropped on a window sill and then allowed to scrape and drop onto the floor. I was livid and the staffer knew it.
They took apart our receptionist desk, stating that it was the only way to get it in, arguing that it wasn't real wood when it clearly is. He stated taking it apart would be easy. When we looked at the desk, he had ripped the screws from the wood and then tried to jam them back in to the point that the drawers do not even close.
3. The straps were offered by us to the group of people and they thanked us for it immediately. But, we noticed they simply placed them on the ground. After the move is when we noticed that they never returned them to us and indeed did take them.
This entire response is a complete fabrication and we have multiple witnesses here. During the process, I continually called the office to report what was happening and eventually was told that I would need to submit the claim to their office. There was no effort to help us in any way. We were told someone would come out to look at the damage. We were told we would receive a call back. They stopped taking my calls. After the filing of the claim, my administrator Windy left several messages that were not return, which are recorded via our phone system.
To go through level of trauma over a move, be disregarded by the person we called DURING the issues, to be waved to a "claims" process that is supposedly handled by a "third party" vendor who sounds more like an employee of the company, and then to be told that we are lying about everything - even the number of people that were sent - is insulting and sociopathic. To state that 3 skinny college kids could have even taken a 500+lb desk down two stories is already evidence of fabrication on the company's part.
This response is unacceptable. What I DID state at the end of an insulting call with Terry is that they could take the refund and shove it as I would use the scope and reach that I have as a community leader to tell my story to as many people as possible.
This is an issue with the service provided by 2 College Brothers Moving and Storage of Tampa due to their negligence in handling and moving our belongings from our old home to our new home. They damaged the walls, carpets, ceiling, stairwell, and floors in BOTH the new and old homes. There was complete disregard for the safe handling and delivery of our possessions. Based on the extent and nature of damage to certain items, some of the damage could very likely have been premeditated.
The cost to replace the damaged furniture is $13,769, tax not included. Professional repair estimates will be needed for the damage to both homes. There is an additional $6,800 (at least) in lost rental income from the old house being unsuitable to rent with the damage, while waiting for 2 College Brothers' claims service to be of any help in addressing these claims. More than $20,000 in damages caused by 2 College Brothers, and the only replies we have gotten are reminders that they have 120 days to address the claims submitted.
We have provided a detailed list with pictures to the company along with these estimates to their claims service. This was sent to them on 14 days after their service was performed.
Despite the claims specialist receiving all of the pertinent information in a timely manner, it has been greater than 45 days from our initial request with no action from them other than them saying they will get back to us as soon as possible.
Product_Or_Service: Moving Service from one house to another
Order_Number: Did not receive orde
Account_Number: Did not receive any
Replacement We submitted (in detail) the information in an itemized list of all furniture that has been damaged along with damages from house #1 and house #2 to the company. Their claims specialist received the information from us 14 days after the moving date. The total damages they have done adds up to $20,569. There was complete disregard for the safe delivery of our possessions. We would like a refund on the service provided.
This is a verbal reply taken by Revdex.com:
They have never offered anything until I filed a complaint with Revdex.com. Claims were dragging out the
process to the point we did not add the additional damages found.
For example:
- A safe was damaged; it is metal and designed to last through fires, but there was dents as if it was dropped.
- A leaf blower looked like it had a foot print in it that crushed the cylinder.
- The walls of the townhome were damaged, they never contacted me back with an offer after I let the adjuster know.
Five days ago I was on the phone with the insurance adjuster from Boston, they told me that my case was thrown out because I filed a complaint with Revdex.com.
Mr. did not purchase any additional protection beyond the state mandated $.60 per pound. Regardless, we sent his information to our claims agent, and she was waiting on him to complete the requirements necessary for his claim. In an effort to expedite this process, we agree to his proposed resolution of refunding the cost for his services.
This is a verbal reply taken by Revdex.com:
They have never offered anything until I filed a complaint with Revdex.com. Claims were dragging out the
process to the point we did not add the additional damages found.
For example:
- A safe was damaged; it is metal and designed to last through fires, but there was dents as if it was dropped.
- A leaf blower looked like it had a foot print in it that crushed the cylinder.
- The walls of the townhome were damaged, they never contacted me back with an offer after I let the adjuster know.
Five days ago I was on the phone with the insurance adjuster from Boston, they told me that my case was thrown out because I filed a complaint with Revdex.com.
This response was provided verbally to Revdex.com:
As of today, I have not received the refund and the issues have not been resolved.
This resolution is still being processed. As agreed, Mr. will still be receiving his refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received a refund or compensation of any kind.
The refund is still being processed and will be awarded to the customer as agreed.