2-10 Home Buyers Warranty

The Office of the President at Home Buyers Resale Warranty Corporation ("2-HBW") is in receipt of the rebuttal submitted by Ms***. Thank you for the opportunity to review further
We would refer Ms*** to our previous response in which we indicated that all of the independent service contractors that 2-HBW utilizes are all independently owned and operatedThey are also, all licensed and insuredThey are not employees of 2-HBWIf Ms*** feels that the independent service contractor was negligent by not providing a proper diagnosis and not detecting the crack in the heat exchanger, her dispute is with the independent service contractors and not 2-HBWConcerning Ms***’s request for a copy of the phone conversationThat information is privileged and is not released without legal necessity to do so
Ms*** had accepted the cash buyout of $We will not be offering any further compensationThe rebuttal provides no additional information to overturn our decision
Sincerely,
Office of the President
Home Buyers Resale Warranty Corporation

I want 2-to send a plumber to my house to fix the problem I called them about on 3/15/I need to be able to use my water without my house flooding
The Office of the President at Home Buyers Resale Warranty Corporation (“2-HBW”) is in receipt of the inquiry submitted under case
*** by Mr***We have located Mr***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and respond
Our records indicate on March 15, 2018, Mr*** reported all the drains are back up in the homeConcerning contractor availability in Mr***’s service area for plumbersWe do regret that on occasion, 2-HBW will have limited or no approved network contractors to service an area in a particular trade or they are booked and cannot service in a timely mannerWe do apologize for this inconvenienceWhen this occurs, we do give the customer the option to locate their own contractorWe do have this right as explained in the Agreement under the Terms & Conditions; A-“PROVIDING SERVICE… If a service contractor is not available in your area, we will ask that you call your preferred service contractor and request that they evaluate your problem, but they must call us for authorization prior to performing serviceYour service contractor must be licensed and insured.”
A representative contacted the contractor that did attempt to clear the blockageHe advised that Mr***’s system used to be on a septic tankIt was converted to sewer but there was no clean out installed. In order for the plumber to be able to continue to snake further down the line, he needs to dig up the ground in the yard to access the line to install a clean outThe Agreement is not responsible for adding a clean out that is missing in order to provide access to the line as stated in the Agreement’s Terms & Conditions; B-We are not responsible for providing or closing access to covered items, except as noted in the Terms and Conditions.” and B-“There is no coverage for any loss or damage that is caused or made worse by any of the following causes (whether acting alone, in sequence or concurrence with any other cause or causes): missing parts”
In addition, the blockage is outside the perimeter of the homeThe Agreement only covers blockage within the perimeter of the homeThis is stated at the beginning of the Terms & Conditions; “We provide service for covered systems and/or appliances: that are located at the covered address shown and within the perimeter of the main foundation of the principal residence or the attached garage.”
We regret that we cannot be of further assistance in this regard2-HBW has fulfilled their obligations as specified in the terms and conditions of the Service Agreement
Sincerely,
Office of the President
Home Buyers Resale Warranty Corporation

Complaint: ***
I am rejecting this response because:2-set a precedent by covering this issue on two prior occasions. Because of that, I have suffered increased costs. As they note, since this has been denied, I have cancelled my coverage. I would have cancelled my coverage prior to that had they denied the first claim in Sept of (there records should show that I renewed my coverage in Oct of 2016; one month later). It is not my fault that the vendor THEY chose doesn't understand what is covered and what isn't. Second, they bring up the point that they considered this closed simply because I cancelled my account. I still had coverage for the date that the issue occurred and I have yet to receive any sort of prorated refund. They said that they disagree with my statement that they only deny when it is too expensive. What else is one to think when they cover it twice but deny it when it gets really bad? Once they set a precedent that something is covered, they need to continue. They can't stop midway now that I have incurred another year's worth of premiums.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meUnfortunately, information was displayed in the reference that I was uninformed aboutThank you for your time and patienceI will contact 2-for a check for the $
Sincerely,
*** ***

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case *** by *** ***We have located *** ***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and
respond Independent service contractor, Low Country's Best Htg & Clg was dispatched to the home and found an intermittent problem with the defrost control boardThe contractor was authorized to replace the boardLow Country’s Best was recalled back to the home and could not determine the failureBoth the customer and County’s Best request another contractor On June 17, TEK Express was dispatched and reported the run capacitor failed and some burnt wiring is causing the compressor hard to startTex Express was approved to replace the capacitor, add a hard start kit and repair the wiringAbout a week later, *** *** was having issues again and a recall visit was set up for TEK ExpressThis time, the technician found the compressor had failed and needed to be replacedOn July 11, 2016, HBRWC gave *** *** the option of replacing the compressor and there would be no out of pocket costs to him or replacing the outdoor condensing unitIf the option of replacing the outdoor condensing unit is taken, the indoor air handler would need to be replaced due to compatibility with a new condensing unitSince there is no failure to the air handler, this would not be eligible for coverage and all costs related to replacing the air handler would be *** ***Per the Terms and Conditions of the Agreement, section B-which states; “Except for SEER coverage and R410A compatibility upgrades and code violations as outlined in number 3, we are not responsible or liable to upgrade equipment, components or parts due to: (a) the incompatibility of the existing systems and appliances with the replacement system, appliance or component thereof; (b) any type of chemical or material needed to run the replacement systems, appliance or component including, but not limited to, differences in technology, refrigeration requirements or efficiency; or (c) mandates by federal, state or local governments.” This would also apply to the ductwork since there is no failure to it*** *** decided to have the compressor replaced and the work was completed on July 16, It is not noted that the contractor told us that the condensing unit was non repairable HBRWC would like to apologize for any inconvenience *** *** may have experienced due to the time it took to repair his system. We value his business and we look forward to serving his future warranty needs Sincerely, Office of the President Home Buyers Resale Warranty Corporation

Final Consumer Response /* (2000, 5, 2015/07/17) */
2-found another "in-network" contractor to provide me with serviceI am satisfied with this action

The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the rebuttal submitted by *** ***. Thank you for the opportunity to review further
We would refer *** *** to our previous response in which we indicated the claim is not eligible for coverage due to the Terms & Conditions “are in place and in good and safe working order at the beginning of the Service Agreement.”This system was not in good working order at the beginning of the service periodOur notes indicate what the contractor reports to us
We regret that air conditioner is not eligible for coverageThe rebuttal provides no additional information to overturn our decisionWe respectfully request the Revdex.com to consider this matter closed
Sincerely,
Office of the PresidentHome Buyers Resale Warranty Corporation

Complaint: ***
I am rejecting this response because: 2-HBW promised my family that: "Our network of more than 10,contractors are all approved and insuredThey must be qualified to enroll into HBW's program and are monitored regularly and graded by our customersPreferred contractors in your area earn the highest quality scores from our customers and perform repairs for HBW the most quicklyYour favorite contractors are probably already in our network." - from 2-10's website1) The contractor you sent to my home is indeed licensed and insured, however, the two other employees that came to my home are not listed on his insurance policy and their names are not listed in the Texas Department of Licensing and Regulation website***'s insurance policy indicates that he has no employees or subcontractors, however, there were two other people working on my air conditioner, with and without ***'s supervision. 2) *** *** *** does not have a website, yelp, or any online customer reviews with which I can discern "highest quality scores from customers"There is no proof from other customers that he has high-quality feedback.3) The repairs he made were not done quicklyIt took over a month to have my AC repaired from the time of the first incident.In response to your inquiry about my homeowners insurance contacting ***'s business insurance, I have tried thatMy insurance helped initiate the conversation with ***'s insurance, however, they did not have the authority to go furtherI am still trying to get ***'s insurance to initiate the claim, which has also taken them a monthSince 2-falsely advertised the quality and accreditation of the contractor they sent to my home, 2-should be held accountable for the damage incurred by said contractor when they and their insurance refuse to pay for it.
Sincerely,
*** ***

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case by *** *** on February 5, We have located *** *** Limited Home service Agreement (“Agreement”) and applicable claimThank you for the
opportunity to review and respondWe sincerely apologize for any frustration or inconvenience that *** *** may have experienced during the claim handling processOur records indicate on February 4, 2016, *** *** reported her Breaker panel is failingShe already had her own out of network service provider diagnose the Breaker panel on February 2, She was explained and emailed our process when it pertains to using your own out of network service contractorHer contractor reported the breakers are tripping and will not resetThe technician recommended replacing the breaker panel due to the panel is old, the parts are obsolete and dangerousHBRWC agreed with the contractor that replacement is the best optionHowever the independent contractors that HBRWC contracts with have agreed pricing with HBRWC and this was the amount offered to *** ***If *** *** would please reference her Agreement under the Terms & Conditions section A Providing Service “aInstead of performing repair or replacement services, we may pay you cashThe amount of cash we will pay is the lesser of (i) what the ordinary customer would pay after negotiating the best price for such services in your area and without the benefits of this contract, or (ii) the amount we would pay for parts and labor for covered service based upon our contracts with authorized service contractors, this amount is usually less than retail cost or your actual costWe are not obliged to extend such an offer in any particular instanceSuch offers are typically made subject to restrictions.” Due to the higher cost difference between her out of network service provider and our in network service providerOn February 9, 2016, *** *** decided to use an in network service providerIndependent service contractor, Exceptional Electric, Inc., was dispatched to the homeExceptional Electric found the breakers were tripping and recommended replacement of the Circuit PanelExceptional Electric was authorized to replace the circuit panel at no additional cost to *** ***We would like to thank her for bringing her concerns to our attention as we do take these matters seriously. We look forward to serving his future warranty needsSincerely, Office of the President Home Buyers Resale warranty Corporation

Initial Business Response /* (1000, 5, 2015/07/24) */
The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the inquiry submitted under case XXXXXXXX by *** ***We have located *** ***'s Limited Home Service Agreement ("Agreement") and
applicable claimThank you for the opportunity to review and respond
Our records indicate that the independent service contractor contacted HBRWC on June 24, to submit a diagnosisThe contractor was approved to replace the repairs and the equipment was ordered that same dayThe replacement water heater was available for the contractor on Friday, June 26, and repairs were completed the following Monday
We sincerely apologize for any frustration or inconvenience that *** *** may have experienced during the claims handling processAs *** *** stated, his claim was considered an emergency under the guidelines stated in the 'How Do I Request Service?' section of the Agreement when it states, "In cases of emergency, we will expedite service and attempt to initiate service within hoursAn emergency is generally defined as a service issue resulting in: 1) no electricity, gas, water or toilet facilities to the entire home; 2) a system malfunction that causes ongoing damage to the home; 3) a condition that immediately endangers health and safety."
While HBRWC did fulfil this by having the service contractor out on the same day that the claim was placed, we do acknowledge that it took two days to receive the information necessary to authorize this claimHBRWC strives to provide fast, reliable service and anything less is unacceptableWe will have this evaluated further internally and appreciate *** *** bringing this to our attention*** ***'s Agreement does not give a guaranteed time frame for the receipt of a diagnosis or the order of parts, but HBRWC does attempt to have this completed within hours of initial service as wellA representative with HBRWC did attempt to reach out to the contractor on June 23, to expedite receipt of the diagnosis
We do regret there was an additional two day delay due to the necessary water heater not being readily available in the areaAt the same time, we would note that section B-of the Agreement does state, "We are not liable for failure to provide timely service due to conditions beyond our control; including but not limited to, delays in obtaining parts, equipment, weather delays or labor difficulties."
HBRWC again would like to apologize for *** ***'s inconvenienceWe appreciate him advising our company of his concerns as we do take these matters seriouslyAs the repairs have been completed, we respectfully request that this matter be considered closed at this time
Sincerely,
*** ***
Office of the President
Home Buyers Resale Warranty Corporation
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in the response, HBRWC reached out to expedite a diagnosis on June 23rdMy initial complain was filed mid day on the June 20th
Furthermore, post the initial complaint, I was forced to pay $in order for the installation to be completedThat was because the contractor provided insists on using "Shark Bite" connections for the hot water heaterThose are simply connections from the tank to the water line and are an alternative to sweating the pipes together that contractors use as a convenience to them because it simplifies the installationThe parts retail for less than $HBRWC refused to cover those costs despite the warranty covering "parts and installation"I had got an independent contractors opinion that those parts were not required, but were simply a convenience for the installing contractor and a way for them to charge more for the projectDespite the multiple delays and inconveniences the multiple customer services representatives I spoke with were not familiar enough with this to understand that these were standard parts being overpriced and misrepresented as requiredThis compounded the delays in forcing additional phone calls even beyond the initial delays
I remain unsatisfied that HBRWC fulfilled their commitments as part of the purchased warranty
Final Consumer Response /* (4200, 11, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not sure that the person who wrote the response is actually familiar with the process of installing a water heaterThe warranty does cover parts and labor and replacement of like kindThe shark bite fitting is an alternative to sweating the pipesI was told that sweating the pipes would have been coveredHowever, the contractor sent out refuses to sweat pipes, they always use the shark bitesThe reason for using the shark bites isn't because it's necessary, it's because it's an easier and faster processThe shark bite fitting also cost about $20-retail and we were charged $for the parts
If the contractor you hired refuses to do the installation with parts you would cover, solely for the purpose of their own convenience, than you should cover those parts, as described in the warrantyThe parts were not requiredI have had water heaters replaced before and I have replaced water heatersI am familiar with the process, perhaps you are notThe sharkbite is a slightly more expensive alternative to sweating the pipe that saves about minutes for someone competentThere is no excuse for insisting on that form of installation and then charging me a 400% markup for saving you minutesIt's a lack of understanding of your own business and partnering with unscrupulous contractors
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 13, 2015/09/23) */
The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the rebuttal submitted by Mr***Thank you for the opportunity to review further
HBRWC does not have control over the costs of non-eligible items quoted by a contractorThe company's utilized are independently owned and operated and the costs that they quote are based on their own labor rates and parts costsThe shark bite kits that Mr*** described are not eligible for coverage per the terms and conditions of this Service Agreement as stated in our previous responses
With this said, as a matter of compromise and not by any admission of liability HBRWC will agree to reimburse Mr*** his cost for this item ($129)In exchange, we respectfully request Mr*** consider this matter closedTo receive his reimbursement, Mr*** may email a copy of his invoice to ***@2-10.com, attention ***
Sincerely,
*** ***
Office of the President
Home Buyers Resale Warranty Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThis incident should not have been escalated to this levelThis could have been settled in a timely manner without the degree of unnecessary aggravationFuture business dealings with this home warranty company are questionableTo summarize the warranty company will reimburse me a total of $for the lack of professionalism and inconvenience I encounteredI checked my voice mail messages and I do not have a call from 2-Home WarrantyIs it possible to obtain the name and phone number of someone I can contact?
Sincerely,
*** ***

Initial Business Response /* *** ** *** */
The *** of the *** at *** *** *** *** *** *** is in receipt of the inquiry submitted under case XXXXXXXX by *** ***We have located *** ***'s Limited Home Service Agreement *** and
applicable claimThank you for the opportunity to review and respond
Our records indicate that on November 14, *** *** placed a claim for her garbage disposalOn November 19, the independent service contractor *** *** replaced the 1/HP garbage disposalOn May 25, 2015, approximately months later, *** *** contacted *** stating that the disposal was leaking*** *** returned to the home and replaced the garbage disposal
We regret that a service fee was considered due for each of those service claims underthe terms and conditions stated in the AgreementSpecifically, section C-of *** ***'s Agreement states, "An additional trade fee will be waived only when work performed fails within a period of days on labor and days on parts." As such, the new failure to the disposal is past the day recall period
With this said, as a matter of compromise and not by any admission of liability, *** will reimburse *** ***'s service feeAs this is *** ***'s desired resolution, we respectfully request the matter be considered closedWe value *** ***'s long standing business with our company and hope that we continue to maintain positive relationship with *** *** for years to come*** *** may expect a $reimbursement check within the next 7-business daysWe thank *** *** for bringing this to our attention and we look forward to serving her future warranty needs
Sincerely,
*** ***
Office of the President
Home Buyers Resale Warranty Corporation
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with the resolution of reimbursement for the last serviceHowever, I do not agree with their response that Plumbing Systems returned to the home and replaced the garbage disposal on their second tripActually, it was installed incorrectly the first time and when they came back the 2nd time, they took it apart and re-installed it again
Now, it is making more noisesI have requested that another contractor be assigned to service the garbage disposal

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case *** by Mr***We have located Mr***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and
respond
Our records indicate on December 21, 2016, Mr*** spoke with a supervisor and straightened this out His reimbursement check for $was processed on December 22, Mr*** is a long term customerThere were separate water heater claims set upOne under his expired warranty and one under his present warrantyThe information Mr*** had sent in was attached to his present warrantyThe information should had been attached to the expired warranty when the original water heater claim was placed
HBRWC would like to apologize for the inconvenience Mr*** may have experiencedWe value his business and we look forward to serving his future warranty needs
Sincerely,
Office of the President
Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case *** by *** *** We have located *** *** Limited Home Service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and
respondWe sincerely apologize for any frustration or inconvenience that *** *** may have experienced during the claim handling processOur records indicate on September 28, 2015, *** *** reported his refrigerator was not coolingThe independent service contractor, *** *** * *** (“***”) was dispatched to the property to evaluate the claim further*** diagnosis as the control board, start relay and overload protector had shorted and needed to be replaced*** was authorized to do the repairs and the parts were orderedThen it was found out that *** had provided incorrect information to order the correct partsOn November 5, 2015, HBRWC realized the correct parts had not been reorderedThe correct parts were ordered immediately and scheduled to install on November 23, *** installed the control board and found it defectiveThen *** requested a second opinionOn December 1, 2015, HBRWC sent out Independent service contractor, *** *** *** as a second opinionThey found the same failure as ***, that the control board had failedInstead of delaying the claim any further, HBRWC offered *** *** a new refrigerator*** *** accepted our offer and the new refrigerator was ordered on December 18, We do acknowledge *** ***’s frustrations with the delay and empathize with his situation. The service fee of $was refunded as a gesture of goodwill to *** *** due to this delay in obtaining partsWe also acknowledge that the initial delay in obtaining the parts were preventable and will have this matter investigated further internally so we may make corrections and continue to improve our serviceWe would like to thank him for bringing his concerns to our attention as we do take these maters seriouslyA HBRWC representative of the company has reached out to confirm the new refrigerator has been delivered and installedA message has been left timesWe request he contact our company by calling ###-###-#### and asking to speak with ***HBRWC would again like to apologize for any inconvenience *** *** may have experienced. We would like to thank *** *** for bringing his concerns to our attention as we do take these matters seriously. We look forward to serving his future warranty needsSincerely *** *** Office of the President Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Warranty Corporation VI (“HBW VI”) is in receipt of the inquiry submitted under case *** by *** ***We have located *** *** Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review
and respondWe sincerely apologize for any frustration or inconvenience that *** *** may have experienced during the claim handling processOur records indicate on October 6, 20156, *** *** reported she had the propane hooked up and found the heater would not turn onThe independent service contractor, *** *** *** *** *** *** *** (“*** ***”) was dispatched to the property to evaluate the claim furtherOn October 8, 2016, *** *** reported; “the heater has been dormant for a while and has not been fired up for a long timeThere is evidence of pest damage and nests.” This is specifically excluded from coverage under the Terms & Conditions of the Service AgreementUnder Section B-Limitations of Liability it states, “There is no coverage for any loss or damage that is caused or made worse by any of the following causes (whether acting alone or in sequence or concurrence with any other cause or causes): pest damage, pet damage.” It was explained to *** *** why the claim was not eligible for coverageShe disputed stating she had an inspection and paperwork regarding propane installationThe email address was given to herOur records show the inspection was not receivedIn *** ***’s complaint, she states she had hired her own out of network service contractor to diagnose and repair the heaterHBW VI was not aware of thisAll of the contractors that are utilized by HBW VI are independently owned and operatedThey are all licensed and insured and not employees of HBW VIWe take all professional independent contractors diagnosis very seriously, in or out of our networkI called *** *** and she is sending her contractors diagnostic’s and repairs to me for further review*** *** did email me directly to explain she needs to contact her contractor for a copy of the informationIf once received and it is determined the failures are eligible for coveragesWe will come to a settlementI look forward to hearing from herHBW VI would again like to apologize for any inconvenience *** *** may have experienced. We would like to thank her for bringing her concerns to our attention as we do take these matters seriously. Sincerely Office of the President Home Buyers Warranty Corporation VI

Complaint: ***
I am rejecting this response because: this air valve is part of the pump assemblyA *** Bathtub can not pump water throughout its system without having it included in itThis is the part of the bathtub that is leaking and is part of the pump assembly systemAlso they did indicate that they included gate valvesThis air valve is a gate valve that allows air to come into the assembly and also to close off air from entering the assemblyThis is the valve that is allowing water back out through the pump assembly and onto my floor flooding my homeIf they want to say this is not a gatevalve that they are modifying the definition of the wordThey continue to make up their own definitions for the words that they have in their warranty.They can and are modifying the definitions to meet their own needs and reject my claim
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am still waiting to hear back from 2-from an email my husband sent earlier this weekI have emailed too and we have tried to call againWe had to incur additional costs to finish the installation of the condensing and on 7/2-offered $towards a hotel or window unitWe purchased a window unit and I would like that cost included per the phone callI dispute "The condensing unit had already been installed before we were aware this was a water source system." and am very disappointed because 2-was aware as were the repair people throughout the whole processIf our additional costs to finish the installation on the roof and the $are provided then we will accept the offer.
Sincerely,
*** ***

The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the rebuttal submitted by *** ***After reviewing both contractors’ diagnosticsHBRWC and *** *** have reached an agreed amount to settle this matter on the ductworkIt is further agreed that the ductwork will not be eligible for coverage for the remained of the warrantyThis will not affect the eligibility of her furnace or her air conditioning unitsWe again apologize for any frustration or inconvenience experienced during the claims processHBRWC values each business relationship we have with our customersWe look forward to serving her future warranty needsSincerely, Office of the President Home Buyers Resale Warranty Corporation

Initial Business Response /* (1000, 5, 2015/09/11) */
The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the inquiry submitted under case XXXXXXXX by *** ***We have located Ms***'s Limited Home Service Agreement ("Agreement") and
applicable claimThank you for the opportunity to review and respond
Our records indicate that on August 5, HBRWC received a diagnosis from the independent contractor *** in *** that the compressor to her air conditioning system had failedThis contractor was initially authorized to replace the compressor, however on August 10, the claim was dispatched to a second contractor, ***'s HVAC due to a lack of response from Partners in ComfortWe apologize for any inconvenience this may have caused
On August 14, the second contractor verified that the compressor had failedThe contractor was authorized for the replacement and parts were ordered on that dayThis compressor did not arrive within the estimated time that the supply house has reportedFor this reason on August 27, the compressor was ordered from a different supply houseThat compressor was readily available and repairs were completed on September 3,
We sincerely apologize for the delay that Ms*** experiencedHBRWC strives to provide fast, reliable service and anything less is unacceptableWe will have this matter evaluated internallyWe appreciate Ms*** bringing this to our attention and look forward to serving her future warranty needs
Sincerely,
*** ***
Office of the President
Home Buyers Resale Warranty Corporation
Initial Consumer Rebuttal /* (2000, 7, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My air conditioner has been repaired and is runningAfter the nightmare of calling HBRWC several times, ***'s HVAC did come and take care of everythingThey also gave great customer serviceI would recommend that HBRWC use them as the primary HVAC service for this area due to their fast and friendly service

My AC was down for more then days , the next Contractor was suppose to get out in another days , we live in Florida (95F) and I had no choice then to hire a on side AC company who came out same day for the RepairsAt this point I want to cancel my Warranty contract and request my Money Back in fullFurther the Contractor who has been send out overcharged us with more then U$ that was done on purpose and fully attentional, I request that Money BackSupervisors are rude and not willing to work a Emergency ClaimI do not wish you deal with 2-Warranty ever again even after years of being a loyal CustomerIf you want to get stuck in Florida heat for over weeks and 2-Warranty sends out Subcontractors who showing up in a Trash Truck, ( prior Company RCA Air damaged AC and did not payed for repair ) has been band to come out to the property,they suppose to come out and fix what AZ Plumbing Repair could not fix! 2-Warranty is advertising if they cant fix it they replace it , this is deceiving to the Consumer, they make falls claims what they would do , after weeks of no Air I was more then patient, I ask for repair , I ask more then once, called times and 2-Warranty could not get a AC Contractor out in Timely manor or do the RepairI had to call a reputable Company to come out and get the AC working.
Complaint:
I am rejecting this response because:
Sincerely,
*** ***