1st Class Cigar Humidors

False information regarding shipping and delivery of product.
I purchased The Bolivar cigar cabinet via their website on June 5, 2020. I used the chat feature on the site to ask questions about the unit. I reviewed the shipping information listed on the website. The unit purchase price was $388 and $395.65 shipping. I paid by credit card a total price of $783.65 and order number XXXXXXXXX. Approximately 2 weeks later I received a call from ABF Freight Company asking to schedule delivery. I was excited and told them that I'd like to receive the unit as soon as possible. I was then informed that the unit would be delivered on a pallet and will be left curbside/end of my driveway. The unit weighs ~110lbs. I told them that there was no way that I could get the unit into my house. The representative then said they would contact the shipper (1st Class Cigar Humidors, Inc.) to get permission to bring the unit at minimum to the front door. I also called the shipper and told them what I was told by ABF and that this was no where listed on their site, which is a VERY important detail for a unit with that weight. I was told to go on Craig's list and hire someone to move it from the curb to my door, but that they would only deliver it to the curb. I told the representative that there was no way that I could get the unit into my house and after paying a shipping fee that was more than the actual product I'd purchased. I told her that I would not be able to take delivery of the unit and she said I'd only receive a refund if the product wasn't damaged when it was returned. The ABF shipping company had made 3 attempts to contact the seller requesting permission to bring the unit to the front door, but their calls were never returned. June 15, XXXX X X:XXpm I talked to Gracie at ABF and told her that I'd be refusing delivery because there is no way to get it into my house.

I then disputed the charge with my credit card company, for which they're currently investigating. Today, June 29, 2020 @ 10:10am MT I receive an email (attached) from the seller authorizing a return transaction and refunding my credit card $223.65. A difference of $560 for a product that I never laid eyes on, let alone touch.

Misleading description of services resulted in unjust additional charges and denial of refund.
On February 11th, 2018 I placed an online order with 1st Class Cigar Humidors for their product "The Monarch" item #DUKE order #XXXXXXXXX with a credit card for $63.84. I was given this website from a friend so I directly searched for this company and clicked into their site. I knew I wanted to buy a humidor as a gift, so I browsed their products and found one that I liked. I followed the calls to action to proceed to check out and purchase the humidor. Upon checkout, I filled out the proper information, and was given the option to choose an additional shipping service called "rush processing". The description of rush shipping on this checkout screen is as follows: rush processing will move your order to the front of the line and have it shipped on the next available shipment day. This led me to believe that since I placed my order on a Sunday, it would ship out the next available shipment day, which would be Monday. I received an email invoice notification on February 13th, 2018 and an email shipping notification that my order had been shipped on February 15th, 2018. That is 4 shipment days later than what my rush processing led me to believe. I contacted ***@*** and asked them why my order shipped on February 15th when I paid for rush processing? I received an email back from ***@*** saying that I must have missed the detail information regarding the rush processing policy and he sent me a screen shot of the information. Now, to get to this information I would have had to navigate to the customer service page of the website and click several buttons and scroll down reading a long page to find the rush processing complete definition, which is: "This option is available for most orders and can be selected during the checkout process on our website. Selecting this option does not speed up shipping time, it speeds up processing time. This means your order will be processed, picked, packed and shipped ahead of other orders in the que. This option does not guarantee that your order will ship the next business day. If your order is time sensitive, please contact us to see if your time frame can be met." I believe that the average customer would not navigate to the customer service page to dig through and find that information. The normal purchasing path would be to find the product, check out in your cart, and exit the website. The rush processing description upon checkout is misleading and leads you to believe that by paying the additional charge ($2.99) your order will go to the front of the line and be shipped out the next business day. I was appalled that Urlick would not admit that the information was misleading and would not give me a refund for $2.99. It made me feel like his $2.99 was much more important than my satisfaction as a customer. I was not asking for a refund on the entire order, I simply wanted my $2.99 back because it was not actually rush processed and the information was misleading. Also, when speaking with Urlick he also said that rush processing only speeds up the processing which still would be a 24-48 hour timeframe. Their website also states that ALL orders are processed within 24-48 hours, so "rush processing" doesn't do anything at all! I think this is customer manipulation, bad business practice, and terrible customer service. Also, when leaving a review, it has to be moderated for content, so they chose which reviews they want to show on their website, which is customer manipulation as well since I'm sure they only post the good reviews.