1st Choice Restoration

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Sir, you are rude, and I wish to never see you again, put money to cardLast time I will try to resolve this you are hostal and I am not coming to your shop.I hired you to do a job and you did not do the job and like I said you do not put the sleeve on unless it is afactory part I also ask other shops they knew that, so do get mad at me "cause you did not know that.I should be mad you did not fix my truckA customer, [redacted] ***

As I stated before I will refund your money, you may stop by our shop to pick it upWe do not mail checks to customersIn the future I would suggest you have the parts house repair your vehicle

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, I meant rear end was not thinking but it does not change the facts sir! It was not me that said that is was the parts house that said you should have known aftermarket would not need the crush sleeve; as I posted the exact words he said.As for the money send to address listed on your ticket and not total refund; as I said you did putin the bearingsI brought with the other parts and the parts were not factoryif they had been you would have needed to put in crush sleeve that you said would not fit an aftermarket part Thank you, [redacted] [redacted]

You need to understand the difference between a transmission and a axleWe did not work on your transmissionThe parts you brought in (your parts (ring gear, pinion & bearings) are rear end parts and has nothing to do with a transmissionAs for taking down the rating for half your money back is not necessaryIf you are not satisfied I will refund your money but also understand, by refunding you money does not mean I am guilty of any wrong doing