1st American Reserve

IRA EXPERTS? How do you become an IRA expert? Who qualifies as an IRA expert? Do you self direct the IRA expert title? This would make some experts rollover in their grave. I guess anyone can be an expert. How do they prove they are IRA EXPERTS? They have a great link to their "Representatives" section of their webpage. It's full of IRA EXPERTS. Some of them even look like experts, as they have their pictures up there and they donate to charity.

We are in receipt of the February 9, complaint filed by [redacted] regarding solicitation phone calls made by 1st American Reserve representatives to him.? Upon receipt of this complaint Mr [redacted] was immediately placed on our company Do Not Call list.? As background, Mr [redacted] placed an online order on the 1st American Reserve website on December 21, 2015.? Prior to consummating the online transaction, Mr [redacted] acknowledged and agreed to 1st American Reserve’s Customer Disclosures which included the following statement, “In order to stay abreast of changing market conditions, you authorize 1st American Reserve to contact you from time to time by phone or text regarding items of interest.”? The company phone records indicate there were eleven phone calls made to Mr [redacted] ’s number between the December transaction and February 8, 2017.? More than seven weeks lapsed between a December 14, phone call and the final phone call on February 8, 2017.? The records also indicate our representatives only spoke with Mr [redacted] on four occasions.? We are happy to provide a copy of our phone records upon your request.? There is no record of Mr [redacted] requesting to be placed on the Do Not Call list.? Our company takes Do Not Call requests very seriously and the company policy requires representatives to immediately honor such requests.? The company Customer Service number is prominently displayed on the company website in the event a customer has an issue that has not been resolved by their representative.? Further, as you are aware, the Revdex.com listing for 1st American Reserve also provides the Customer Service number for any customer with concerns.? The Customer Service Department would immediately address any concerns brought by a customer including a request to be placed on Do Not Call.? It is our goal to provide excellent service, information and products to our customers.? We are disappointed we did not meet Mr [redacted] ’s needs adequately and we apologize for any possible misunderstanding.? If the Revdex.com or Mr [redacted] require any further information, please let us know.? Thank you for the service you provide to our company and customers.Sincerely, [redacted] Numismatic Consultant for 1st American Reserve

We are in receipt of the February 9, complaint filed by *** *** regarding solicitation phone calls made by 1st American Reserve representatives to him. Upon receipt of this complaint Mr*** was immediately placed on our company Do Not Call list. As background, Mr***
placed an online order on the 1st American Reserve website on December 21, 2015. Prior to consummating the online transaction, Mr*** acknowledged and agreed to 1st American Reserve’s Customer Disclosures which included the following statement, “In order to stay abreast of changing market conditions, you authorize 1st American Reserve to contact you from time to time by phone or text regarding items of interest.” The company phone records indicate there were eleven phone calls made to Mr***’s number between the December transaction and February 8, 2017. More than seven weeks lapsed between a December 14, phone call and the final phone call on February 8, 2017. The records also indicate our representatives only spoke with Mr*** on four occasions. We are happy to provide a copy of our phone records upon your request. There is no record of Mr*** requesting to be placed on the Do Not Call list. Our company takes Do Not Call requests very seriously and the company policy requires representatives to immediately honor such requests. The company Customer Service number is prominently displayed on the company website in the event a customer has an issue that has not been resolved by their representative. Further, as you are aware, the Revdex.com listing for 1st American Reserve also provides the Customer Service number for any customer with concerns. The Customer Service Department would immediately address any concerns brought by a customer including a request to be placed on Do Not Call. It is our goal to provide excellent service, information and products to our customers. We are disappointed we did not meet Mr***’s needs adequately and we apologize for any possible misunderstanding. If the Revdex.com or Mr*** require any further information, please let us know. Thank you for the service you provide to our company and customers.Sincerely,*** ***Numismatic Consultant for 1st American Reserve

We are in receipt of the February 9, complaint filed by *** *** regarding solicitation phone calls made by 1st American Reserve representatives to him. Upon receipt of this complaint Mr*** was immediately placed on our company Do Not Call list. As background, Mr***
placed an online order on the 1st American Reserve website on December 21, 2015. Prior to consummating the online transaction, Mr*** acknowledged and agreed to 1st American Reserve’s Customer Disclosures which included the following statement, “In order to stay abreast of changing market conditions, you authorize 1st American Reserve to contact you from time to time by phone or text regarding items of interest.” The company phone records indicate there were eleven phone calls made to Mr***’s number between the December transaction and February 8, 2017. More than seven weeks lapsed between a December 14, phone call and the final phone call on February 8, 2017. The records also indicate our representatives only spoke with Mr*** on four occasions. We are happy to provide a copy of our phone records upon your request. There is no record of Mr*** requesting to be placed on the Do Not Call list. Our company takes Do Not Call requests very seriously and the company policy requires representatives to immediately honor such requests. The company Customer Service number is prominently displayed on the company website in the event a customer has an issue that has not been resolved by their representative. Further, as you are aware, the Revdex.com listing for 1st American Reserve also provides the Customer Service number for any customer with concerns. The Customer Service Department would immediately address any concerns brought by a customer including a request to be placed on Do Not Call. It is our goal to provide excellent service, information and products to our customers. We are disappointed we did not meet Mr***’s needs adequately and we apologize for any possible misunderstanding. If the Revdex.com or Mr*** require any further information, please let us know. Thank you for the service you provide to our company and customers.Sincerely,*** ***Numismatic Consultant for 1st American Reserve