16 Cents, 3 Shoes & 5 Socks

We have not refused to replace or refund. We have asked multiple times for a picture of the consealed damage, which we received yesterday. Customer was irate on the phone and uncooperative with our employees, and verbally abusive. When the customer came into the store and was using profanity, he was...

asked to leave. Due to his intimidating attitude we do not feel safe going into their home to pick up the damaged item. They are more than welcome to return the item to our warehouse. We will gladly take the bunkbed frame back and issue them a refund at that time for it.

Complaint: [redacted]
I am rejecting this response because:The individual they are referring to does not reside in my home.  Their warehouse manager was in possesion of the pictures of the damage since 1/8/18, the day of delivery. He states he will order a replacement step. Once that step is delivered (in good repair) since I have already paid for that service, I will then close my complaint with the goods. In regards to the service I received it still stands. When I originally purchased the items the sales person offered free delivery, then called the next day and stated Jason would not allow it, thus charging me for the service. The srcond day the sales person called me and stated Jason would not allow him to sell me the dresser at the agreed price that I would have to take the floor model. Each step of the way this business has not been transparent nor ethical. My biggest oncern is my personal and financial infornation redides with them. 
Sincerely,
[redacted]