1515 Restaurant Lounge Reviews (1)
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1515 Restaurant Lounge Rating
Address: 1515 N Main St, Walnut Creek, California, United States, 94596
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www.squabanin.com
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Initial Business Response /* (1000, 5, 2016/03/14) */
We have tried to reach out to this customer to rectify this issue via email (see below) however we have not heard backWe are not doing anything wrong or "illegal" This is the first time we have ever had a situation with thisIn a nutshell we
are offering a promotion (Happy Hour) and it clearly states on the gift card that the gift card is NOT valid with other promotions
Here is the email sent last week by our corporate attorney:
***
Mar (days ago)
to dhgarb, me
Dear Ms*** - This office represents RestaurantFirst of all, is sorry for the misunderstanding regarding your recent attempted use of one of their gift cards during Happy HourThey take their customers' concerns very seriously, particularly when these concerns implicate legal matters, and they forwarded your email to me to review the legal issues you raisePlease be advised that "Happy Hour" does qualify as a bona fide promotion despite the fact that it is every day because it is only for a limited period of time during each dayIn addition, there is no legal requirement that 1515's gift cards specify each and every type of promotion in conjunction with which the gift card cannot be used
Nonetheless, does not wish for its customers to have a bad experience at their restaurant and wishes to make it up to you by offering you complimentary drinks up to the value of your gift card - which, of course, you are free to use at any other time, albeit not in conjunction with other promotions, including Happy HourPlease ask for *** ***
We hope that this addresses your concernsShould you wish to pursue this matter further, please feel free to contact me, although please note that continued public accusations against my client would only serve to complicate further discussions of this matter
Thank you,
pbj
***
LAW OFFICES OF PAUL BJUSTI
***
***@comcast.net
www.pbjusti.com
Initial Consumer Rebuttal /* (3000, 7, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept their offer of free drinks
We are not asking for anything free, we want them to change their policy, they are misleading the public
The manager told us they have received other similar complaints
The written marketing description at Costco for the gift certificate states: "GOOD FOR LUNCH, DINNER OR ANYTIME"I have a photo of this, if you want me to send it