12VMonster Reviews (%countItem)
12VMonster Rating
Address: 2020 Maltby Rd PMB 292, Bothell, Washington, United States, 98012
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Returned defective bulbs to this company for a $16 refund that they stated they would give.We returned the bulbs by USPS (tracking no. shows they received)
They have not refunded the $16 and will and instead they have refunded $64.96 as A REFUND.This $64.96 was an ADJUSTMENT(LOWERING) IN THE PRICE OF THE ORIGINAL ORDER !! and HAS ABSOLUTELY NOTHING TO DO WITH THE $16 REFUND DUE US FOR THE DEFECTIVE BULBS WE RETURNED TO THEM.
We have tried to explain this to them by email numerous times and have not received any response or the refund and the phone number they provide either does not answer or no live representitive
Customer canceled and changed his order 3 times, our customer service was totally confused on what he wanted.
After it was all clarified, he was refunded immediately
refund was done several days ago already, see screenshot
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely