123Stores.com, Inc.

The buyer stated that the item did not fit their desired space for which it was brought and hence the seller cannot be held liable for sending a prepaid label.It will be a case of buyers remorse.It clearly means that the buyer wants to return the product since it did not meet their needs.This attracts that the buyer has to pay for return shipping and also 15% re-stocking fees as well.They cannot hold the seller responsible for such an issue.This is an invalid complaint and we should not be penalized for this case.

The buyer had contacted us before placing an order of the item with us.We informed the buyer that the item only contains Coaster Home Furnishings 103514H Traditional Hutch, Cherry.We informed the buyer that the item has been listed only for the Hutch and not for the complete buffet set.Still the...

buyer went ahead and placed the order for the item.Upon the delivery of the item the buyer complained to us that they did not receive the complete unit.We explained to them that the item was never a complete set.On the [redacted] June we still went ahead and provided the buyer with the prepaid label for sending the item back to us.The buyer kept sending us emails but not returning the item and wanted us to send the balance of the item complimentary since they assumed that the item is a full set.They found the ad to be deceiving inspite of the confirmation provided to them in the email.The buyer has not agreed to return the item and unfortunately are not able to send the balance item to the buyer.We offered the buyer 10% discount for keeping the item.We are waiting for the buyer to respond back to us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and they are...

full of it. I have the number form [redacted], its official. I am Sorry for inconveniencing you with this Revdex.com, I do appreciate your help resolving this. [redacted] took care of it immediately after I reported it to them the same day I did you and I am paid back. But this business did not take care of anything and  did not do it without force.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
it was not the business I purchased the item from (123 Stores) that resolved the issue.  The company that resolved the issue was [redacted] holding company.  The 123 Stores only sent the shipping label after their employee had already been informed that [redacted] had handled the situation because of the neglect of the 123 Stores to rectify the matter.  This, again, is not good business practice and further proves my justification in filing with the Revdex.com. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Do not buy from this marketplace, they are a third party seller through some of the major retailers like [redacted] and [redacted].
Their customer service is horrible and impossible to get ahold of, and they practice deceptive selling techniques.
For example, I purchased an item on CyberMonday from them that was a great deal. They had the item marked as 'on-sale' and they had a coupon code for $20 off $100, which I was able to use at [redacted].
Three days later, I receive an email that the order has been cancelled - no explanation. I emailed their customer service, and was told very rudely, that the item was out-of-stock. Which was very strange, because I had checked a day later and the price was higher and the item was still in stock at [redacted] from 123stores.
I firmly believe that 123stores did not want to honor their CyberMonday price, and therefore cancelled the order. This is a very shoddy practice, because had I not purchased the item from them, I would have gotten it ELSEWHERE on sale on CyberMonday.

The buyer placed an order with us on the [redacted] Dec.The package was shipped via [redacted] tracking#[redacted].The package was delivered to the...

buyer on the [redacted] Dec.The buyer contacted us on the [redacted] Jan for returning the item reason being that the item does not fit their space.We only accept returns within 7 days from the date of delivery itself.We do not accept returns past the 7 days return window.The buyer went to the Sears store but they do not accept returns since the item was sold from a third party seller which is us in this case.We are not liable for being penalized for this complaint.

We would like to confirm that the item was wrongly listed on Rakuten due to a manual error from our end.When the customer spoke to me,I had been very honest with the customer that the item which was listed is not available with us.They did receive an incorrect item.We have refunded the buyer...

yesterday since the item has been returned and inspected at our warehouse.We had been very upfront about the mistake which we made and set the right expectations to the customer.

The item has been clearly listed as Adjustable Grooming Supports.The buyer bought the item mistakenly.Since this is a case of buyers remorse the buyer will have to pay for return shipping.The RMA# was given to the buyer on the [redacted] July itself but the buyer has not shipped the item back.They are not...

willing to bear the return shipping cost but we are just following the return policy.

Hi,The buyer had placed an order for the table and the listing of the product clearly states that the buyer will only receive the table and not the chair.But due to some technical issue the buyer assumed that they will get a table as well.Secondly the buyer was in conference with the...

marketplace Sears. They also confirmed that it was not the sellers fault.The item was listed correctly.But since the buyer has been so aggravated,we will provide the buyer with the call tag for the pick up of the item.So once the buyer hands over the item to the carrier and it is delivered to us,we will inspect the package and issue a refund to the buyer.The seller is not at fault.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].It is clear to me that 123Stores will not resolve the matter to my satisfaction, I will not pursue this with that company further.
Sincerely,
[redacted]

The buyer did report the damage of the item they had received. We immediately started working on the issue and informed the buyer that the replacement parts are not available for the item.We informed the buyer of the full refund.We have filed a claim with the carrier and they carrier might pick up...

the item when they go for the inspection.The buyer does not have the original box in which the item was delivered.So we are waiting for the carrier to pick up the item.Many times the carrier might not pick up the item as well and can be just discarded.We will keep the buyer updated about the same.But the refund has been processed already.

On the [redacted] July 2016 the buyer sent us an email stating that it is no longer needed or wanted.This item does not fit in the area it was purchased for. It is too large.We inquired the buyer which one they wanted to return since there were multiple items in the order.On the [redacted] July the we sent the...

buyer with the RMA# for sending the item back.Since it is a case of buyers remorse the buyer has to pay for return shipping and also bear a 15% re-stocking fees as well.We also offered the buyer a discount of $100 so that they can save on the shipping and also the re-stocking fees.We informed the buyer that As per [redacted] listing the dimensions of RiverRidge Ellsworth Collection - Spacesaver - White are 9.2 x 27.4 x 63.8 inches and the dimension of RiverRidge Ellsworth Collection - Tall Corner Cabinet - White are 16.7 x 23.2 x 71 inches. So there is no fault of the seller in this case.

We would like to inform you that we are a third party seller on [redacted].Our return policy is clearly mentioned on [redacted] which states:All unopened unused items can be returned to us for a refund within 7 days from the date of delivery subject to a 15% restocking fee.We do not accept any...

opened or used items, even if the item has been wrongly ordered by you.In case of a damaged/defective item you can return the item to us for a replacement/refund within 7 days from the date of delivery, subject to us verifying the damage/defect.[redacted] as a marketplace only accepts returns within 30 days from the date of delivery.We could have created an exception for the customer,but [redacted] would not have allowed us to accept the return.So as a seller we have to abide by the return policy of the marketplace.Please note that there is no fault of the seller in this situation.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and accept the company has no intention of resolving the issue satisfactorily. The negative feedback remains at the Revdex.com and [redacted] since it accurately portrays the experience.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
As previously stated, I reached out to the seller because I did not get the items that I ordered.  The items I ordered was a 6 foot diving board and a diving board stand.  This was on the listing, as well as the picture.  I also emailed the seller before ordering to be sure this was exactly what I needed and was provided an owner's manual for the diving board and the stand.  After reviewing the owner's manual and assembly instructions, this was what I needed, so I placed my order.  When I received the stand, but not the board, I reached out to the seller.  After some research, they discovered that they had listed it incorrectly.  I explained to the seller that this was not my mistake, but theirs, and that I did not receive what I ordered and paid for.  They stated that it was listed incorrectly and they couldn't send a board, "because they didn't have one in stock".  I explained that they could order the board and send it to me, but they refused.  I also explained that it was false advertisement if they listed the board and the stand, provided a picture of the board and the stand, and provided an owner's manual/assembly instructions for the board and the stand, but only sent me the stand.  I am still owed the diving board that the seller is responsible for. 
Thank you! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

If the buyer opens a complaint with PayPal,they need to ship the item back at their own cost and once we receive the package we will refund the buyer.But in this case since the buyer has no money to ship the item back,we are creating an exception and refunding the customer in full.The item does not...

have to be sent back.They can keep the item. We have refunded the buyer.

We received the order on April *, 2015 for 1 unit of "G300358 BENCH" which was shipped to the customer on April *, 2015 via [redacted] tracking number [redacted] and the same was delivered to the customer on April *, 2015. The customer wrote to us the same day that the item was defective. We apologized...

to the customer and escalated the issue to the manufacturer who reviewed the pictures provided by the customer and offered a 30% discount to keep the item as is as it was still usable. We offered the discount to the customer, however the customer did not agree to the same. We then asked the customer to donate the defective item to a non-profit organization ([redacted], [redacted], etc). rather than returning it and provide us with a donation slip so that we can process her full refund, as per the instructions of the manufacturer. The customer got back to us saying the item was too heavy and she could not carry it to the donation centre, we wrote to her that she just needs to speak to a donation centre and they will gladly come and pick up the item from her. The customer has not yet donated the item and not provided us the donation slip.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not agree with the vendor’s last statement.  123stores responded to your inquiry late, very close to 2 months after the request was sent.  This has been one of the major problems all along, 123stores did not respond to [redacted] or myself.  It took over 2 months for me to hear from 123stores, I am not sure how long it took [redacted] to hear from them.  It is stated that they emailed me the shipping information, I only received 1 email on the shipping and that was from [redacted] (attached).  I placed the order 9/** in the evening and contacted [redacted] to cancel on 9/** within 24 hours of placing the order! [redacted] told me they would notify the vendor to cancel the order. I explained to [redacted] that my daughter found my hand control and I did not need another. Well I received the shipping notification on 9/**, so 4 days the order was processing and it could have been stopped! [redacted] told me if the order shipped instructions would be included on how to return it.  The item arrived, THE ONLY 2 ITEMS IN BOX SHIPPING BOX, WERE THE HAND CONTROL AND A THIN SHEET OF PACKING MATERIAL!  No instructions, no warranty card and information and NO packing slip.   I notified [redacted] and they said they would contact 123stores and request a return. I waited to hear from [redacted], nothing came with the hand control so I had no contact information. I informed [redacted] on how the hand control arrived, no information what so ever, and that all the other Drive Medical Products that I have purchased came in a wrapped in plastic, inside a box with instructions, warranty information and card.  This item came with none of that!   The hand control sat in the box, waiting for return information.
I heard nothing, contacted [redacted] again and was told they would contact the merchant (123stores), nothing. [redacted] followed up and said they would ensure the hand control was returned!  Still nothing, so when I emailed [redacted], they responded with a call tag.  I placed the call tag on the box and sent it out with [redacted].  [redacted] sent me the call tag and I ensured it was shipped, for 123stores to say it went to the wrong warehouse, with no RMA # is [redacted] problem not mine, but I can say after waiting a month and no contact from 123stores, they were not concerned about me or the product.  The hand control was received by 123stores on 11/**/14 and it sat in their warehouse until December * or * when I contacted [redacted] to find out what was going on with my refund.  Then I started getting emails via [redacted] about my return.  I was then told it was used!  I never used it!, RESENT that even being said, the hand control was shipped back exactly as I received.  Well I had to wait as the hand control was sent to wrong warehouse, it turns out that 123stores had another vendor drop ship it to me. 
So, I did not just change my mind.  My hand control that was lost had been found and I attempted to cancel within 24 hours.  123stores made no attempt to help me, contact me at all until December 2014. Remember I ordered this product 9/** and cancelled 9/**, so over 60 days elapsed before 123stores contacted me.  After several emails all from a [redacted], this [redacted] called me. He said he would look into it and call me back, well to this date he has not called me back.  He also told me they emailed me, but could not provide me with a copy of these emails or my email address, that does not even sound right to me. I got all the emails from [redacted] and nothing directly from 123stores.  Needless to say I was not given a direct email for 123stores but told to contact [redacted] the same way I had been through the [redacted] email. I was told that I would be given a refund less a 15% restock and I said no, I want all of my money back. To this date I have not received a direct email from 123stores. 
123stores had another vendor drop ship to me, so they had no quality control over the product.  They did not respond to me or [redacted] until product was shipped back to them.  Yet every email I got from them via [redacted] has this statement on it “When you make a purchase from 123Greetings.com, you can be rest assured you will receive products and services of the highest quality.”  Well I received neither, in fact I was told to contact [redacted] for any further concerns it is in the email. If I had rested I would never have gotten a partial refund or  the item returned.  I have attached all the emails. 
I would like all of my money back and an apology from 123stores.  Maybe 123stores could become a professional business with quality control, fast reliable customer service. 
As for 123stores statement it proves my point:  Late to respond almost 2 months to the Revdex.com, the statement was inaccurate, never emailed me directly, if so produce the emails.   The statement and its writing style and grammar show the professional business they are. NOT!  The statement writer has no clue what is going on I cancelled within 24 hours more than enough time for item to stopped and ordered cancelled. There was missing items:  WARRANTY INFORMATION & WARRANTY CARD.  I have never received an electronic item without warranty information.  Sloppy work throughout the entire very long process.  123stores needs to do the right thing here give a full refund! They did not handle my order/return properly or timely!  So yes they should be penalized! The advertised one thing, sent another claiming it was new, with documentation.  The [redacted] website they were on led me to believe I was ordering from [redacted], my card was debited by [redacted], yet I had deal 123stores and lose money and lots of time over this.  They have no customer service skills that were shown to me, they never indicated that this was to be dropped shipped, I thought this item was in stock, well it was not in stock at [redacted] or 123stores.  So they have no clue what was sent!  In my opinion an F grade is what 123stores deserves and should get.  Their actions speak very loud, they take their to respond to people including you and do not accept responsibility, make out and out false statements “Once we had refunded the buyer and we sent the confirmation,they stated the return reason as "Missing Parts in the package".But there was not missing parts,just that the customer changed mind to get a full refund.”  I said this to [redacted] in our phone conversation and that was before I received the 2 emails with refund amounts.  This store needs to be careful on what they, that state could be construed and bring legal action!
123stores is at FAULT here! The emails show that even [redacted] could not get a hold of them, little lone me, they took their time to respond to everyone involved.  All they had to was cancel the order they 4 days before it shipped and we would not be here.
Please read all the attached emails.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for the clarification.  I rejected the explanation because my initial complaint was about the return process.  I followed the Amazon return procedure that required me to send it back to the vendor.  Again, I used the Amazon return wizard to return my damage product.  The automated system required me to use the self addressed labels to return my damage product.  There was no other online option available.    Return Policy:Amazon sets a high expectation for its vendors to provide quick customer service and rapid response.  Your response was too slow. You provided a damaged product and did not even provide a refund in a timely manner.  I eventually had to involve my credit card company to get a refund.  Bottom line--you provided a damaged product and your return process via Amazon requirement me to pay for return shipment.  I want that refunded.A very dissatisfied customer!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]