123Print

To Whom it May Concern,
Here is the link on the 123Print website concerning our FREE sample kit:
http://www.123print.com/customer-service/free-sample-kit
This customer has never placed an order with us and we do not engage in "barter" activity for
resolutionI will send the customer out a free sample kit but will not be able to just send out free personalized address labels They are welcome to signup for emails from the homepage and receive discounted offers to place an order with us in the futureThank you,
*** ***
Customer Care and Operations Manager

Review: I went in the chat and ased if they did free samples [redacted] said yes we do a sample kit of all items on the website

[redacted] said A kit for all the items available on the website. and when I asked about some samples he said no we dont do them

[redacted]: so you get a free mug and business card holder too?

[redacted]: For the mugs, no, that is not included in the sample kit. No card Holders as well or accessories included on the kit.Desired Settlement: I would like 2 sets of ADDRESS LABELS CLEAR: Listen to the Music 500

1 with [redacted] tn [redacted] and 1 set with

[redacted] Tx, [redacted] shipped to me

Business

Response:

To Whom it May Concern,Here is the link on the 123Print website concerning our FREE sample kit:

Review: I placed an order with the site. It went through and payment was processed, but they refuse to ship and no refund! Never contacted me to advise.

I placed 3 orders with the site. The orders processed through the system and I was charged for all 3 orders. They were marked shipped, yet they never were. I called the company to inquire and was informed 2 weeks after the fact that my order was canceled and they refuse to ship. Had I not called I would have never known, nor did they refund. I asked for a supervisor and was hung up on. I called back and was given excuse after excuse. I still do not have the products and I do not have a refund. Please help!Desired Settlement: Ideally, I would like the orders I placed. If they refuse, I want my money ASAP! This is ridiculous!

Business

Response:

To Whom it May Concern,

Review: I placed an order on 12/12/2013 with 123print. The order was for 1800 business cards in a variety of styles and colors. I paid via their online website and the order was processed. I have an email confirmation of the 1800 business cards ordered as well as an email stating the cards would be delivered between 12/16-12/24. It has now been 3 weeks and I have not received my product. Ironically enough I received an email asking for me to "rate" the experience with 123print. When I replied to the email that I had not received my business cards and would be filing a complaint with the Revdex.com they replied to me within hours. Even though they clearly had my order on file they stated that they were going to process my order for significantly less than what I ordered. I had several colleagues order from 123print and their orders came complete, however I have now been informed mine will not. They will only be sending 100 business cards even though my receipt and payment was for 1800 business cards.All consumers should be aware of the unprofessional and reckless manner this company handles their orders. They took out my money very quickly from my account but 3 weeks later I have no product and have been told I would not be receiving what I ordered. To which I wonder, would they have ever processed my order if I hadn't emailed them? Or would they have just taken my money and ran... Will not order from them again!

Product_Or_Service: Business Cards

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I would like my 1800 business cards that I ordered, per my receipt and email confirmation from this company.

Business

Response:

To Whom it May Concern,