123 Greetings

Review: I purchased moka stovetop coffee pot. Upon receiving the product, I immediately tested it. It was broken and unusable because of the following issues:

1) The inside removal cup that the coffee grounds sit in is dented. It is dented along the circumference of the cup, and the small spout that points downward is bent. These dents allow the weird coffee water to spill back into the bottom metal "bowl" and it never steams up to the top container as a result. I also believe these issues affect what I describe below.

2) The top and bottom do not form a solid connection, even when screwed together tightly. As my pot was heating up, steam was coming out of the connection. This leakiness caused the pot to be very slow to producing coffee in the upper portion. It is also dangerous as hot steam was coming out of the pot the entire time (at least once the bottom water was heated enough).

3) The lid component is bent, so that when the liquid finally spurts out of the top, it ends up spurting out of the pot. A usual moka pot has a good fitting lid so that this is not an issue. My stove got coffee all over it, and when I tried to lower the flat, hot coffee spurted on my.

4) The plastic handle is soft and bends so much that when I try to pour the coffee out, the pot just spills over. I need to use heat-resistant gloves to pour my coffee, which is clearly not the way this pot is intended to be used.

I spent over a month contacting the company through awful automated responses that said very little, but always gave me a 24 hour time limit to respond or else the case was considered "settled." Eventually it was made clear that I would get a refund for the pot, but I have yet to see anything. I check daily to see if the refund would go through; this is now months after I was assured it would.Desired Settlement: I want a refund for this faulty broken product. I keep getting automated responses from the company that assure me that "when (I) make a purchase from [redacted], (I) can rest assured you will receive products and services of the highest quality," but very little details. It seems like they have hinted about a refund but I have yet to see anything. I'd be willing the send back the unused product, I just want my money back.

Consumer

Response:

At this time, I have been contacted directly by 123 Greetings regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I received another generic statement telling me the refund was issued and my problem was dealt with.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by 123 Greetings regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased a bed from 123 Greetings Store. When I received the bed it had manufacturing defects. I sent them pictures of the problems and according to the return policy I can return the item for a full refund . I have contacted them 5 times asking for instructions on how to do the return shipping and they respond with an offer of an increasing discount but no help on how to return the bed. They are starting to use intimidating language in the emails to make it sound like I don't have the right to return it but I read the policy very carefully and I can return it. I do not want a discount, I want to return the bed for a full refund.

My Order Number [redacted]Desired Settlement: I want to ship the bed back like the policy says I can and get a full refund like the policy says I can.

Consumer

Response:

At this time, I have not been contacted by 123 Greetings regarding complaint ID [redacted].

Sincerely,