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11dress.com

414 Lincoln Circle #4, Millbrae, California, United States, 94030

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Reviews Online Retailer 11dress.com

11dress.com Reviews (%countItem)

I purchased a dress for $67.99 and it was shipped to my home. It did not fit so I emailed asking about return instructions, no one replied. I found the return instructions on the website and returned the dress in the same condition and same wrapping, tags still intact. I have the UPS receipt guaranteeing delivery of the item to a woman at the place of business. I have emailed three times and they send a message back only stating they are inspecting the dress. It has been over 2 weeks since they received the dress and they have not issued a refund.

11dress.com Response • Feb 28, 2020

Hi it was processed to refund we emailed her to let her know. She returned the item without authorization that’s why processing time is longer the usual. We did refunded her full amount thank you.

Customer Response • Mar 02, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID 14189268, and find that this resolution is satisfactory to me.

Sincerely,

G*** B

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Address: 414 Lincoln Circle #4, Millbrae, California, United States, 94030

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