1&1 Internet, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***Hello ***,
Thank you for the response and your attempt to resolve the issue, but 1anddoes it again; credits and rejects the refundThe main issue may be with when you bill, it is a mystery1andmay send invoices, but they don't list an official date of billing, which causes issuesThey also stop the ability to cancel a domain for several days before and after the billing period, so when I get the invoice saying its within several days of billing I cannot cancelThat is beside the point; the main issue is having a credit that was applied for a canceled domain taken for another domain that a sister company of 1andis currently selling on another siteA credit was applied to my account (I have the invoice and screenshots) but never sent to my *** account and now shows "Debit failed" for some reason that is not disclosed on the 1andwebsite.
I hope 1andis willing to resolve this issue, I am in serious doubt
Regards,
*** ***

This company does not cancel!I had cancelled one year ago and thought was cancelledStarted getting collection notices from 3rd party collection agencyI had to pay the amount due that I should not have had to pay
So I filled out the cancellation forms and they still didn't cancel after notices of upcoming information about account
On March this year, I got this email from them
Dear *** *** **.,
This e-mail serves as confirmation of the cancellation of your 1&Unlimited package as of 03/06/We will deactivate all package features on this date
The following domains/features are included in your package and will be cancelled:
Customer ID *** Contract ID ***
The auto-renew feature will be disabled for this domain as of 03/06/The domain registration will not renew once it has reached the end of its current registration
I even called the customer support line and said to cancel and they still do not cancel!!
Please tell

I have tried multiple times to cancel my "contract" with 1andI've gotten emails saying that my contract has been cancelled yet they continue to try and bill me***My account number is ***
Thanks,
***

I tried to get a service (*** Server) setup from this company but they never set it upI called for two months and they kept telling me they was working on itI contacted them and told them to cancel my account after waiting and never getting the service I orderedThey kept charging me so I had them blocked from charging my cardNow, they are trying to send my account to collectionsI have contacted them again and they keep saying I'm not payingI keep asking them how are you charge me for a product I never receivedI kept asking them when they setup my service and they could not answer that or even see it setup

Dear *** *** (Customer ID # ***),
I sincerely apologize for any
inconvenience associated with your account
In regard to this matter, this account was setup on 8/20/07,
and has been billed every months for services ever since, along with email
notifications referencing the renewal of features sent out in advance
That being said, in order to assist you further, we have
waived the outstanding balance of $from your August of invoiceCurrently,
the domain: ivelissenievesjewelry.com is still registered in your name, up
until 1/16/If you wish to transfer this domain to another provider, this is
an action that you as the domain owner would have to initiate from the domain
registrar of your choice, while it is still registered under your nameSince
your account has been unlocked, and you have been sent the Auth Code for this
domain, it will be a fairly simple process which you can begin immediately
Once I have seen that the domain transfer is complete, I
will cancel the account as you had referenced with one of our agents during a
previous correspondenceWe will also watch your account to make sure that you
are not billed again during this transfer process
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** (Customer
ID # ***),
I sincerely apologize for any
inconvenience associated with this account, and the balance being sent to
collections
In order to assist you with this matter, we are removing your account from
collections*** *** will remove you from any list that they have, and
this has not, and will not, affect your credit. As well, we are wiping
clean the outstanding balance of $33.94, that you have with either *** or
1&Internet
Along with that, the domain name: myweb-page.com
will remain active under your name, free of charge up until 9/8/At that
time, the domain name will renew for another month term, at the full price
of $If you do not want to renew this domain for another year on that
date, please contact us here in the Solutions Team via email at: [email protected], prior to the renewal
date so that a cancellation can be processed
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

Dear *** ***,
(Customer ID # ***),
I sincerely apologize for any
inconvenience associated with the domains under your account
As per your correspondence with the members of my Domain Admin Team, the domains
in question that had been canceled have now been completely restored to your
accountAlong with that, I have issued free year of hosting to both of your
contractsThis means that the hosting portion of your account under Contract
ID # ***
will be covered free of charge up until 5/29/16, and the hosting portion
under Contract ID # *** covered
for free up until 7/6/
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. All issues have been resolved, although there is a small detail that the company is omitting: I have been paying upfront and never had a "debt" with and Just today I received and e-mail from 1and1, stating that I have a virus in my hosted website although I haven't accessed it in more than a year (knowingly)A ploy for me to renew my subscription with them I supposeI ask that these e-mails not be sent any longer
Regards,
*** ***

Was charged an amount automatically and had account cancelled outWas told I would be getting a 14.99$ refund within daysI received an email from the company stating it was within daysDay I called in and was then told it would be 7-days Called in on day and was told to "wait a few more hours" After about or calls with customer service, a ticket was "escalated" with responseThe business practices associated with & internet are not tolerableHearing a different "story" each time I call shows complete lack of training and protocol
I just want my refundSure it's only but it's the simple principal of it

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI thank 1&for their quick response to this complaint and look forward to the final resolution of this matterThis will allow me to continue to drive customers and recommendations to their business.Regards, *** ***

If I could give negative stars I would I deactivated my autorenewal and cancelled my domain They still took money from my account anyway and bounced my bank account And then when I called, after keeping me on hold a stupid length of time, they ARGUED with me over whether or not I deactivated my autorenewal In the end, I MIGHT get my money back but they certainly will not pay for the mistake of overdrawing my bank account by taking a fee they were NOT authorized to take Do yourself a favor and DO NOT sign up with these people They are a rip-off

My 1andcustomer id is ***
1andrepeatedly try and charge me and my husband for expired domain names
In the domain settings, we set the domains with auto-renew disabled, and after a year the domain expires as it should
However, they still bill us for these domains anywayThis have happened times since May 16th
Most recent with a $invoice (inv# ***) for contract # ***
Since this have happened multiple times over a month period, and still happens, I strongly suspect this is a fraudulent method to get money from unsuspecting customers
We are reporting this to The Florida Attorney General and the FBI internet crime complaint center as well

Customer support said SSL came with unlimited package so I switched I don't see SSL so I called back and they said it doesn't have SSL Now they are refusing to switch me back to what I had Was on the phone for over an hour

Dear *** *** (Customer ID # ***), I sincerely apologize for any inconvenience associated with this account Regarding the voicemail that I left you today (5/17/16), this email confirms that your
account had already been canceled on 4/20/16, however, the invoice in the amount of $was generated on 4/15/In order to assist you further with this, we are waiving the $balance Moving forward, you will no longer be billed or invoiced for this canceled serviceOnce more, we apologize for any inconvenience that has been caused here Thank you David M*** Customer Care 1&Internet Inc.http://www.1and1.com

I was billed erroneously on invoice *** All those domains are expired yet they are still trying to bill me I called in and spent over an hour on the phone with their incompetent CS agents Then they forwarded me to cancellations which led to a dead end I am out of options I tried emailing them, but they do not respond

I purchased a year internet plan from the company and my card was billed for all three years I then received confirmation that only showed year even though I was billed for three I was told there was a glitch but then I received emails saying I was only billed for year and the rest would be billed next year I told them I already had paid the full years
Getting a hold of a manager or anyone who can do anything at this company seems close to impossible They cannot produce a proper bill and I have nothing other than a few emails (that all say different things) to prove my case
I asked for a proper receipt and acknowledgement from a manager stating that I did in fact pay for three years already and that they will produce a proper receipt No one seems able to do that at this company and their service and support is absolutely awful

Dear *** ***, (Customer ID # ***, ***, ***, ***,
and ***),
I sincerely apologize for any inconvenience that has
occurred here
I have investigated the referenced issue regarding the
accounts having been terminated by our Fraud Team, and was provided with additional
informationAside from the accounts that you have referenced through this
complaint, you have attempted to order/activate many other accounts that were
flagged for suspicious/fraudulent activityReasons for this include the following:
-Differing payment details between multiple accounts
-Contact information such as email addresses based in China
provided for accounts with physical mailing addresses based in Canada
-Fake business names provided for accounts set up as “Business”
accounts
-P.O.I(Proof Of Identification) not submitted for previous
orders/accounts when instructed that the order would not be activated without
this documentation being provided by the customer
Due to the high volume of attempted orders that were
associated with the criteria listed above, the Fraud Team made the executive
decision to cancel any active accounts
That being said, in order to assist you, we will refund all
charges associated with the referenced accounts, to the payment method listed
on file for each oneListed below, you will see each of the domain names and
the Customer ID # they were associated with, how much you paid for the initial
month registration under the promotion offered at that time, and the ***
which will receive the refundPlease allow 3-business days for the refund to
be processedAlong with that, you will see the Authorization Code for each
domain name, which you will need in order to transfer them to the company of
your choice
Customer ID # *** - ***.com / ***@***.com - $ Authorization Code: ***
Customer ID # ***
- ***.com / ***@***.com
- $0.99 Authorization Code: ***
Customer ID # *** - ***.com / ***@***.com - $0.99 Authorization Code: ***
Customer ID # *** - ***.com / ***@***.com - $0.18 Authorization Code: ***>
Customer ID # *** - ***.com / ***@***.com - $0.18 Authorization Code: ***
Once you are ready, simply contact the provider in which you
want to move them to, and initiate the transfers from their sideAfterwards,
we will be able to release the domains via a transfer to that other registrar
The process of transferring a domain can last between 3-days, which we do not
have the ability to expedite, as it is ICANN policy that can cause this waiting
timeIf you require additional assistance with transferring your domains away,
please contact our Tech Team by phone at: ###-###-####Now that we have covered this particular matter, please
understand that we do not send out or sell any of our customer’s personal
informationHowever, it is possible for information such as email addresses
and phone numbers to be seen publicly under ICANN’s WhoIS records, if your
domain contact information was set to public registration, instead of private
Once more, we apologize for any inconvenience that has been
caused here
Thank you
David M***
Customer Care
1&Internet Inc
http://www.1and1.com

Dear *** *** *** ** * ***
"margin-right:4.5pt">I sincerely apologize for any
inconvenience associated with your account
Our records indicate that the referenced List Local features
have been completely canceled and removed from the account, all website services
have been unlocked, and the remaining refund in the amount of $had been
processed back on 9/2/
Moving forward, anything associated with the dispute has
been fully dropped from our side, so no ongoing issues will be experienced
Once more, we apologize for any inconvenience that has been caused here
Thank you
David M***
Customer Care
1&Internet Inc.http://www.1and1.com

1&Invoiced me for two hosting 'contracts' dating back to (It's today 3/28/2017) stating I never paid those when they were services that were cancelled and never usedThere is plenty of history on the web about 1&billing for cancelled servicedThey then locked my account holding my domain renewal hostage in exchange for payment of those year old contractsOnce the contracts were paid (They gave me no choice), they said I should be able to renew the domainThey let my domain get expired and get listed for auction on a websiteMind my frustration when a company that generates $1.4M in yearly revenues looses their domain name for a billing issue out of your control that could have been easily correctedStay far far away from this company

'Nash' was operator who answered my callEverything happened from his upsettingProbably I asked him to say it again many times over the phone(?) he didn't answer questions just put me on hold for hourI used other phone to reach him since he didn't even explain me what he will do(like on hold hour)I found him and talk to him again then asked him 'why did you put me on hold and wasted my time?' He responded, ' I'm still working on my case finding manager to speak with' it's just ridiculous lieWhy did he answer my call then, if he was still looking for manager who I want to resolve problem with 1amd1.com????
Super bad English speaker with 1and1.com
This is how big company looking for cheap customer service provider with cheap salaryI can't believe it happens to me from 1and1.com I've been using and recommended many people to this companyI guess I was wrongNever again with this companyAs a result? I can't pull up my website anymore because they made mistake that it's not renewed by them even I requested for itVery upsetting customer service makes your dayIf you want that I highly recommend to use them