10 Fitness of Jonesboro Reviews (%countItem)
10 Fitness of Jonesboro Rating
Address: 1226 S Caraway Rd, Jonesboro, Arkansas, United States, 72401-4506
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+1 (870) 336-3912 |
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Horrible customer service! This company makes it almost impossible to cancel your membership. They leave out their phone number and address on their website and when you do get ahold of someone from their company, they're very unhelpful. Most of the time you are only able to get to their voicemail and they never call you back. As stated above, they don't put their phone number or contact information on their website, only a small messaging app, which they never get back to you on. Do not recommend this place!!
https://10fitness.com/locations/jonesboro/
Our phone number and address are on our website (see above) and we have a 24/7 call center. In not sure if this review was intended for us or not.
10 Fitness continued drafting $55.00 a month from my checking account for personal training when I was no longer a member of the gym.
I had a one year membership with 10 fitness which I paid in full for at the time I purchased. I also signed up for 12 months of personal training which was to be drafted from my account @ 55.00 per month. You have to have a membership with the gym to have access to the personal trainer so when my membership expired so should my personal trainer access and draft. Four months went by before I bought a NEW membership that did not include a request for a personal trainer but yet they continued drafting the fee for the personal trainer. In total they have drafted 9 months of personal training I did not request or even have the right to have access to.
10 Fitness has offered to refund 4 months of the draft but is implying when I renewed (which it is not a renewal but an entirely new contract of which I paid in full for at the time) my membership that they had the right to continue drafting the personal trainer fee.
While the personal training was a separate agreement entered into by Sandy, which required a request for cancellation to stop payments, we agree to refund the 10 payments of $55 that were drafted after her membership expired on 1/5/17. The total refund is $550 and will be mailed as a physical check.