1-888-Orchids.com

Thank you for the correspondence [redacted] , I am sorry for the delay in processing your refunds Today, I finally issued the two refunds for $419.70.There was a total of three transactions two of which were processed in error since our system kept giving us an Time Out error, see below:03/25/10:59AMTIMEOUT$[redacted] (example of one of the Time Out transactions)I am sorry we did not reply to your emails and I apologize for the trouble associated with your order Below is copy/paste showing the refunds[redacted] 06/20/11:08:A [redacted] [redacted] [redacted] 06/20/11:07: [redacted] [redacted] [redacted] [redacted] Let me know if there is anything else I can do to help

Thank you for the correspondence [redacted], I am sorry for the delay in processing your refunds.  Today, I finally issued the two refunds for $419.70.There was a total of three transactions two of which were processed in error since our system kept giving us an Time Out error, see...

below:03/25/2015 10:59AMTIMEOUT$209.85[redacted] (example of one of the Time Out transactions)I am sorry we did not reply to your emails and I apologize for the trouble associated with your order.  Below is copy/paste showing the refunds.[redacted] 06/20/2015 11:08:05 A[redacted]06/20/2015 11:07:24 [redacted]    [redacted]Let me know if there is anything else I can do to help.

Review: In March 2015, I ordered 2 orchids online from 1-888-orchids.com. I received both orchids and they were in excellent condition. When I received my credit card statement, I noticed 3 charges all for about the same amount. Only 1 charge was valid, the other 2 were not and should have been credited back to my card. I emailed the company, called the company and submitted a message on their website and still nothing has been resolved. I have now called and left more than 10 messages, sent more than 20 emails and no response from the company. I did receive an email from [redacted] who works for the company and she noticed that the other 2 charges were incorrect and should have been credited back to me. She said that she would resolve this issue immediately. This was over a month ago and now when I email her, I get no response. My order # is [redacted] and was placed on March 25, 2015 at 9:11AM. The 1 valid charge (in total) to my credit card should have been $209.85, but there were 2 additional charges that hit my card, both in the amounts close to $209.84. In total I was charged over $600 for what should have been only $209.85.Desired Settlement: I want the company to reverse the other 2 charges that were done in error. I have all of the email communications with [redacted] that show that this was supposed to be done back in April and it is now June. All of my attempts to contact this company have proven unsuccessful in the last 2 months. Nobody returns any of my messages and nobody answers their phone. I will never do business with this company again and think they are a huge SCAM.

BUYERS BEWARE!!!!

Business

Response:

Thank you for the correspondence [redacted],