Zynga, Inc.

Zynga has assisted the claimant regarding his/her issuesPlease refer to case * *** **

Zynga has assisted the claimant regarding his/her issuesPlease refer to case #*** **

Initial Business Response /* (1000, 5, 2015/09/14) */
We have advised the claimant that the feedback is highly appreciated and will be reviewedXXXXXX-XXXXXXXX **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Zynga will continue to communicate to the claimant via original issue# *** BB

Final resolution has been provided since Claimant mentioned that the bank charges has been reversed

We are still assisting the claimant with his concern and we will inform him once we have an update from the studio*** BB

Zynga will continue to assist the claimant regarding his/her issuesPlease refer to original case * *** **

As stated before, my account was secured in the way zynga/fb instructed me to do so My account has my cell phone # on it, trusted contacts, all notifications in place, along with the pin that zynga has provided for me The hackers hacked my account and I want my chips back On my ipad, I can see who I believe hacked me *** was at an empty table 5m/10m table and Tina who had 45B chips now shows chips because she opened another account on 6/27/the date she hacked me and using the same picture I have worked years to get these chips and in a matter of minutes, they were gone Review the tapes to prove it I last played Sunday night a 500k/1m table I didn't play a 5m/10m table or anything more than a 1m table Zynga doesn't protect their players and why should I be punished because they didn't have it protected. Complaint: ***I am rejecting this response because:Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/31) */
Added *** Favor Points, *** Coins and ** Farm Bucks to the claimant's accountAdvised the claimant that the ability to feed animals at a time is not yet fully available to all playersThanked the claimant for his feedback on the Bottle
limit and different item cost for different levelsProvided information about our Support offeringsXXXXXX-XXXXXXXX ***

Initial Business Response /* (1000, 5, 2015/11/26) */
Requested for our claimant's UID to further investigate his reports about cheating and to compensate him with ChipsGave the TOS for refund requestEducated him about the support optionsXXXXXX-XXXXXXXX - JDV

Zynga has assisted the claimant regarding his/her issuesPlease refer to case # *** KG

Initial Business Response /* (1000, 5, 2015/06/18) */
We have requested the claimant to provide us with her game account details for us to verify her purchases and provide proper resolutionXXXXXX-XXXXXXXX **

Initial Business Response /* (1000, 5, 2015/06/22) */
Requested for the claimant's User ID and game so that we can assist her furtherProvided troubleshooting stepsProvided information about our Support offerings and requested the claimant to FB Connect in our Support siteXXXXXX-XXXXXXXX
***

Complaint: ***I am rejecting this response because: The bank was only able to reverse some of the transactions not all of them.Sincerely,*** ***

Zynga has provided the final resolution to the claimant's issue dated February Please refer to original case * *** ***

Initial Business Response /* (1000, 5, 2015/08/08) */
Requested for the claimant's UID/ZID and provided basic troubleshooting stepsAsked her to register an account to our support site for further assistanceAlso, educated the claimant about the Support optionsXXXXXX-XXXXXXXX KM
Initial
Consumer Rebuttal /* (3000, 13, 2015/09/21) */
***Document Attached***
Just another generic email from this company with useless links
Final Business Response /* (4000, 15, 2015/09/23) */
Requested for Claimant's UID or ZID to locate her account and was advised to register her account on Zynga websiteProvided the troubleshooting steps for loading issue and educated about Refund Policy as per Zynga's Terms of ServiceXXXXXX-XXXXXXXX FM
Final Consumer Response /* (4200, 17, 2015/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's the same generic response once againI follow the links given, according to Zynga instructions, and again, no helpThey also refuse to give any type of refund even though the errors that consistently occur, which cause a player to lose their chips, are on their partAs stated in an earlier response, I've tried to get these issues resolved, but Zynga refuses any type of compromiseI realize this is just a game, but chips have been purchased with real dollarsAnd again, due to the numerous glitches, a player is unable to recover
Furthermore, it would seem that these errors are intentional since they happen dailyI'm extremely disappointed in their response which leads me to believe they have no compassion *** their customer baseI will NEVER recommend, nor would I encourage, anyone I know, to play at this site

Initial Business Response /* (1000, 5, 2015/06/13) */
We have requested additional information from the claimant so we can further assist him with his issueXXXXXX-XXXXXXXX LM
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
They have asked for more information, which I have supplied
They still directed me to submit issues on their web forum without giving anyway to contact them directly
Final Business Response /* (4000, 9, 2015/06/30) */
We have already informed the claimant to directly contact Google Support regarding his issuePlease refer to old case XXXXXX-XXXXXXXX **

Initial Business Response /* (1000, 5, 2015/10/21) */
The claimant is not yet registered in our websiteAdvised the claimant that the only way to access our Support Options is by successful account registration
We have provided information on how to register an account with us and additional
information about the Support Options we offer to our players
XXXXXX-XXXXXXXX MC
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
first thing I have been with them since and I have send you them what is going on I send you there e-mail to me and my answer to them and I go my middle name and I even send them my account number that I have to them and for facebook and for them saying that I haven't register with facebook connect that is I have done that the first day that it was there and I have never receive anything from them telling me that they accept that but they haven't I am having more trouble now that I have did this I haven't been able to get play at alland I can get to the site but can't get the e-mail or live chat .I ***'t know why they are lying about this but if I need to I can send you that information again
Final Consumer Response /* (2000, 9, 2015/10/22) */
thank you for that it is up
I have live chat and a update on e-mail

Zynga has assisted the claimant regarding his issuesPlease refer to case # *** KM