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Yankee Flyer Reviews (10)

Complaint ID#: [redacted] Company Name: The Yankee Flyer, Inc.Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] ***Complaint Information: There is no feasible way we are able to send proofs to customers for their classified adsThis is why we read the ads back to the customer before they are submittedWe should not be held responsible for Ms [redacted] 's mistakeI just called the number she gave usIt is not a fax or text numberA woman answered the phone and told me she did not know who Ms [redacted] wasI cannot call all the telephone numbers we get every week to make sure they are associated with the person in the ad as we get between and ads a weekWe always work under the assumption that our customers know their own telephone numbersI always make amends when we are at faultIf a customer gives us erroneous information there is nothing I can do for them.Sent on: 8/5/10:53:AM

Complaint ID#: ***Company Name: THE YANKEE FLYER, INC.Company Contact Name: *** ***Company Contact Phone: ***Company Contact Email: ***Consumer's
Name: *** ***Revdex.com Staff Member (if you know): *** ***Complaint Information: We cannot make changes to classified ads once the ad has been takenSomeone would have to manually look through over ads to find the one that needs changing, we no longer have the staff to accommodate these requestsOne of my staff did change the telephone number in her ad without my permission, she was a brand new employee at the time and did not know our policyWhen Ms*** called again to make another change, the same employee gave me the call as she had found it too difficult to locate the adI explained to Ms*** that we could not change her adMs*** was the person who provided us the name and telephone number of her companyHer ad did run for the entire six (6) weeks that she paid forThe 10% charge pertains to Display ads only if there are excessive changes (more than 4) done to the adAs I stated above, we cannot make changes to classified adsI take personal offense to she stating that I am rude, confrontational, and unprofessionalMy record in dealing with customer complaints stands for itselfMs*** must have gotten a positive response to her ad as she is running another one for the next three weeks; from June 17th through July 1stShe did not request this ad be at no charge or a discounted rate when she was informed of the price.Sent on: 6/9/11:45:AM

Complaint: ***
I am rejecting this response because:
Neither the refund was given nor did she change my company information for the duration of the remainder of the ad which it had weeks left to runShe waits until the ad runs out to respond to this? This office manager was extremely offensive and rude as I quoted in my first claim how she treated me The only reason I'm running another ad is because there Is a saying that goes "don't cut your nose off to spite your face." Which means I'm not going to let her stop me from building my clientele because she had poor customer service etiquetteI received ZERO responses from the initial ad because the change I was requesting was not doneI now included the pertinent info needed in my second adThis obviously was too arduous for yflyer to changeAlso, the first employee I spoke to that changed my phone number was NOT the same woman that got me the second time I calledThey have totally different personalities Funny how she didn't have a response until my previous ad ran out and until I posted for another adWhy in the hell would I try to ask you for a credit or a free ad from the treatment I got when I called? You were extremely un accommodating and need to update your fine print because it doesn't specify what type of ad gets the 10% charge for changes Lady I will tell you where to go and what to kiss but it won't be Revdex.com legalI would still like to leave this negative review since she provided no resolve in the initial complaint.
Sincerely,
*** ***

Complaint ID#: ***Company Name: The Yankee Flyer, Inc.Company Contact Name: *** ***Company Contact Phone: ***Company Contact Email: ***Consumer's
Name: *** ***Revdex.com Staff Member (if you know): **No Response**Complaint Information: Ms*** called on June 15th, to place an ad in The Yankee FlyerThe first question we always ask is: What is your phone number? She then proceeded to give our representative her telephone numberWe then ask for a name and addressThat was givenThen the ad is dictated and read back for accuracyI was in the room when this ad came inThe Yankee Flyer representative took the woman's telephone number, name and addressShe then took the ad with that specific telephone number as it was given to usShe then read the entire ad back to Ms***Nothing was said about an incorrect telephone numberWe are not responsible if she gave us an incorrect numberWe have no way of checking all the telephone numbers we get from customersI cannot understand why she is filing a complaintShe said the telephone number she gave us is for textingIf people wanted to buy her merchandise they could have reached her with this text numberMaybe the reason for her complaint is the merchandise did not sell and she wants a free ad because of itWe do not have that policyIf a customer wants to re-run an ad they must pay for it each weekWe cannot guarantee the items will sellFurther, we cannot send her a copy of her ad before it printsSent on: 7/30/10:09:AM

Complaint ID#: ***Company Name: The Yankee Flyer, Inc.Company Contact Name: *** ***Company Contact Phone: ***Company Contact Email: ***Consumer's Name: ***
***Revdex.com Staff Member (if you know): **No Response**Complaint Information: Ms*** called on June 15th, to place an ad in The Yankee FlyerThe first question we always ask is: What is your phone number? She then proceeded to give our representative her telephone numberWe then ask for a name and addressThat was givenThen the ad is dictated and read back for accuracyI was in the room when this ad came inThe Yankee Flyer representative took the woman's telephone number, name and addressShe then took the ad with that specific telephone number as it was given to usShe then read the entire ad back to Ms***Nothing was said about an incorrect telephone numberWe are not responsible if she gave us an incorrect numberWe have no way of checking all the telephone numbers we get from customersI cannot understand why she is filing a complaintShe said the telephone number she gave us is for textingIf people wanted to buy her merchandise they could have reached her with this text numberMaybe the reason for her complaint is the merchandise did not sell and she wants a free ad because of itWe do not have that policyIf a customer wants to re-run an ad they must pay for it each weekWe cannot guarantee the items will sellFurther, we cannot send her a copy of her ad before it printsSent on: 7/30/10:09:AM

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] The Yankee Flyer should have sent me a copy of the ad before It was printed. The representative who took my information wrote the wrong number.They should either e-mail me the ad before it'sPrinted or fax me the ad or mail me the copy if the ad.I know I did not give them a number that does not belong to me, why would I I wantedPeople to contact me for the merchandise that was in the ad to sell. The number they had was a faxNumber not a text number and I tried it to see if it belonged to someone else.I In case it didI can get the people that were interested in my ad that called that number to find out if anyone left messages.But when I tried that number that they used in my ad it was a fax. I think that they should give me A free ad for the same merchandise to sell and respect the customer . In Business The customer is always right. I have been in a service business all my life and you want to make the customerHappy.Thank you[redacted]

Complaint ID#:    [redacted]Company Name:    The Yankee Flyer, Inc.Company Contact Name:    [redacted]Company Contact Phone:    [redacted]Company Contact Email:    [redacted]Consumer's Name:    [redacted]Revdex.com Staff Member (if you know):    [redacted]Complaint Information:    There is no feasible way we are able to send proofs to customers for their classified ads. This is why we read the ads back to the customer before they are submitted. We should not be held responsible for Ms. [redacted]'s mistake. I just called the number she gave us. It is not a fax or text number. A woman answered the phone and told me she did not know who Ms. [redacted] was. I cannot call all the telephone numbers we get every week to make sure they are associated with the person in the ad as we get between 300 and 400 ads a week. We always work under the assumption that our customers know their own telephone numbers. I always make amends when we are at fault. If a customer gives us erroneous information there is nothing I can do for them.Sent on:     8/5/2015 10:53:16 AM

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] The Yankee Flyer should have sent me a copy of the ad before 
It was printed. The representative who took my information wrote the wrong number.
They should either e-mail me the ad before it's
Printed or fax me the ad or mail me the copy if the ad.
I know I did not give them a number that does not belong to me, why would I I wanted
People to contact me for the merchandise
 that was in the ad to sell. The number they had was a fax
Number not a text number and I tried it to see if it belonged to someone else.I In case it did
I can get the people that were interested in my ad that called that number to find out if anyone left messages.
But when I tried that number that they used in my ad it was a fax. I think that they should give me 
A free ad for the same merchandise to sell and respect the customer . In Business 
The customer is always right. I have been in a service business all my life and you want to make the customer
Happy.
Thank you
[redacted]

Review: I want to make a complaint about the advertising In the Yankee Flyer magazine. I called up inJune to advertise my household goods in the Magazine that I wanted to sell because I amSelling my house to move. I spoke to a customerService rep who told me that the ad would cost 12 dollars ,And it would be in for a week. I said that it was Fine and proceeded to give the rep my information . They Took down my items that I wanted to sell andAlso asked for my telephone number that wasBest to teach me on. A long story short I askedThem to sends the MAgazine so I I can see myAd. The flyer never arrived till after the adWent in. I received no calls for my ad that I paidFor. When I saw the ad I knew why? They put A phone number under my ad that was not myNumber. I was so upset that I called them to tell themThis was not right. They said I agreed withThis over the phone. Never would I agree toA phone number that is not mine. That numberWas a text and I didn't give that number out becauseI wanted people to contact me for the sales.The office manager is whom I spoke to and She wouldn't give me a refund!!!!! AlsoAsked if she would run a ad for free for the followingWeek because they made the mistake!!!!She said no!!!! Please help me and resolve thisMatter so no one else gets into this problem.Thank you[redacted]Desired Settlement: Yes either a refund of 12 dollars or a free adRunning with the same information but theCorrect phone number to contact.

Business

Response:

Complaint ID#: [redacted]Company Name: The Yankee Flyer, Inc.Company Contact Name: [redacted]Company Contact Phone: [redacted]Company Contact Email: [redacted]Consumer's Name: [redacted]Revdex.com Staff Member (if you know): **No Response**Complaint Information: Ms. [redacted] called on June 15th, 2015 to place an ad in The Yankee Flyer. The first question we always ask is: What is your phone number? She then proceeded to give our representative her telephone number. We then ask for a name and address. That was given. Then the ad is dictated and read back for accuracy. I was in the room when this ad came in. The Yankee Flyer representative took the woman's telephone number, name and address. She then took the ad with that specific telephone number as it was given to us. She then read the entire ad back to Ms. [redacted]. Nothing was said about an incorrect telephone number. We are not responsible if she gave us an incorrect number. We have no way of checking all the telephone numbers we get from customers. I cannot understand why she is filing a complaint. She said the telephone number she gave us is for texting. If people wanted to buy her merchandise they could have reached her with this text number. Maybe the reason for her complaint is the merchandise did not sell and she wants a free ad because of it. We do not have that policy. If a customer wants to re-run an ad they must pay for it each week. We cannot guarantee the items will sell. Further, we cannot send her a copy of her ad before it prints. Sent on: 7/30/2015 10:09:40 AM

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted] The Yankee Flyer should have sent me a copy of the ad before It was printed. The representative who took my information wrote the wrong number.

Review: I paid in advance to run an ad for my cleaning company for seven weeks. I've since changed the business name and phone number. They made the change last week (week of 4/20) to update the phone number and it would change for the next run of the ad. The ads re run once a week. so Today I called to make a change to the business Name. The prior business Corner 2 Corner is dissolved and a new business with same service and terms is active [redacted]. The office manager was rude and told me that I was lucky they made the change for me last week and that they will no longer make any updates/provide a refund for the time paid up to, which is another 3 weeks. She was very unproffessional and confrontational. I then thanked her for ripping me off and she answered "you're welcome!". I'll never do business with them again. What kind of customer service is that and in their terms it states that they will charge a 10% upcharge for more than 2 changes made to an Ad obviously that's just wording on a page to them. She refused all options to change the name of the business that's no longer in service or refund me for the weeks that the ad has not run and on top of it all the rudest person you can deal with in a customer service role or office management role.Desired Settlement: I would either like my ad updated (I don't mind paying the 10% upcharge as stated in their write up) OR refund me for the 3 weeks that my Ad has not run.

Business

Response:

Complaint ID#: [redacted]Company Name: THE YANKEE FLYER, INC.Company Contact Name: [redacted]Company Contact Phone: [redacted]Company Contact Email: [redacted]Consumer's Name: [redacted]Revdex.com Staff Member (if you know): [redacted]Complaint Information: We cannot make changes to classified ads once the ad has been taken. Someone would have to manually look through over 400 ads to find the one that needs changing, we no longer have the staff to accommodate these requests. One of my staff did change the telephone number in her ad without my permission, she was a brand new employee at the time and did not know our policy. When Ms. [redacted] called again to make another change, the same employee gave me the call as she had found it too difficult to locate the ad. I explained to Ms. [redacted] that we could not change her ad. Ms. [redacted] was the person who provided us the name and telephone number of her company. Her ad did run for the entire six (6) weeks that she paid for. The 10% charge pertains to Display ads only if there are excessive changes (more than 4) done to the ad. As I stated above, we cannot make changes to classified ads. I take personal offense to she stating that I am rude, confrontational, and unprofessional. My record in dealing with customer complaints stands for itself. Ms. [redacted] must have gotten a positive response to her ad as she is running another one for the next three weeks; from June 17th through July 1st. She did not request this ad be at no charge or a discounted rate when she was informed of the price.Sent on: 6/9/2015 11:45:08 AM

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Neither the refund was given nor did she change my company information for the duration of the remainder of the ad which it had 4 weeks left to run. She waits until the ad runs out to respond to this? This office manager was extremely offensive and rude as I quoted in my first claim how she treated me. The only reason I'm running another ad is because there Is a saying that goes "don't cut your nose off to spite your face." Which means I'm not going to let her stop me from building my clientele because she had poor customer service etiquette. I received ZERO responses from the initial ad because the change I was requesting was not done. I now included the pertinent info needed in my second ad. This obviously was too arduous for yflyer to change. Also, the first employee I spoke to that changed my phone number was NOT the same woman that got me the second time I called. They have 2 totally different personalities. Funny how she didn't have a response until my previous ad ran out and until I posted for another ad. Why in the hell would I try to ask you for a credit or a free ad from the treatment I got when I called? You were extremely un accommodating and need to update your fine print because it doesn't specify what type of ad gets the 10% charge for changes. Lady I will tell you where to go and what to kiss but it won't be Revdex.com legal. I would still like to leave this negative review since she provided no resolve in the initial complaint.

Sincerely,

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Address: 1 Flyer Row, Bloomfield, Connecticut, United States, 06002-1401

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