Yankee Auto Sales, Inc.

Complaint: ***
I am rejecting this response because:
The statement supplied by the dealer is misleading and inaccurateWhen I first became aware the vehicle was offered for sale I called the dealer to inquire about itI was told it was still available and at that time I immediately placed a $deposit to hold the vehicle so I could get there to see the car, which I did that same dayThe performed a test drive and told the salesman I would need to speak with my wife and I would call backI called back the next day to let the salesman know we would like to come back the next SaturdayI explained how we were unable to get to their location during the weekNo concern was expressed and the salesman said they would hold the car and in fact said "park it in the back of the lot" so it was not displayed in the line up of other cars for saleMy wife and I came the very next Saturday as we agreed for another test driveWe noticed a problem with the transmission that warranted further investigationWe explained what we experienced and the salesmen said his master mechanic would take the car for a test drive on the following MondayIn addition a few cosmetic and one safety issues were notedThe salesman said it was not a problem and that they would order the parts, likely to arrive by TuesdayThe safety issue was important because the rear seat was not properly attached to the vehicleOn Monday the salesman called me to say the mechanic could not reproduce the issue, and at that time I explained that my own research found possible software updates from *** to address this transmission issue and that a fluid change could resolve it as wellThe salesman said they would go ahead and contact *** to see if any updates were available for this vehicle, and if necessary take the car there (*** dealer a few miles up the road) to have the updates appliedHe said he would call back, which he did the next day (Wednesday)I called the salesman on Thursday to say we would be there on Saturday afternoon for a final test drive and in fact I said "get this deal done"I was told "no problem, see you then'I called back on Friday afternoon to say I need to change the time to closer to 10amAgain I was told no problemMy wife went ahead and placed the vehicle on our insurance plan, anticipating coming home with the car the next dayMy wife and I arrived at 10:30am, roughly hours after my last conversation with the salesman, only to be told right away the car was soldWe were utterly caught by surpriseThe salesman says he called, but I have checked my voicemail and have no record of any call from them after my previous callA manager or supervisor then came over to explain their reasoning for what happened, to the effect of too much time had gone by and they were unsure if I wanted the vehicleMy wife and I, still somewhat in shock this just happened, stated we were never at any point told the amount of time the deal was taking was in any way a concern for them and, perhaps worse, we were not afforded the simple good-business gesture of a phone call to explain what was happening, that someone else was there to buy the carHad that happened I would have immediately said yes we wanted the car, and would have placed a much larger deposit down as a symbol of my intentThe dealer knew we had been looking for a car like this for a few months already, and I would not have let it slip away so easily if I were well informed in good faithI told the supervisor this was very inappropriate and bad business, and I'm hearing "poor excuses" why this happenedHis final response was short and, even more unprofessional, a terse - 'we're done'He then turned and walked away without another word, leaving my wife and I standing there looking just dumbstruck over what just happenedThe salesman did refund my $depositWhile a small deposit to hold the car may not constitute a binding, contractual agreement, it is a well accepted good faith gesture and demonstrates honorable intentI have of course purchased used vehicles in the past and followed the same processIt's never been a problem until nowHaving this business not afford me a phone call to reassure my intent is very unprofessional and demonstrates poor customer appreciation
Sincerely,
*** ***

Hello, I am responding to a complaint filed with your officeThe complainant is *** ***She did purchase a 2008 *** *** from *** *** ***
The vehicle was sold in full working order and was safe for the road upon
delivery In accordance with
** state statue 42-thru 42-226, the vehicle is
"AS-IS"
On Tuesday February 24, *** and her mother came into the
dealershipI greeted them and escorted them to my deskWhen they sat down I
saw the mother started to video recording me on her phone in a reflection of a
windowI immediately confronted her, and told both of the people to leaveI
explained that I would not deal with anyone who was intentionally deceitful and
untruthful
Thank you for you time
*** ***
***

Complaint: ***
I am rejecting this response because: The negotiated price of the car has no bearing on the fact that after only hrsthe top failedThe repair shop knows nothing of any dealer priceRegardless of state statue selling a vehicle of any age from a dealer that fails almost immediately and then wont stand behind it is a bad business decisionUp to that point I would have recommended the dealer to my friends and even probably bought my daughter a car there for schoolSo your decision to save $on the repair and have a very happy life long customer has cost you money in the long runthe saying "Penny wise and dollar foolish" comes to mind.
Sincerely,
*** ***

In response to this complaintSince the vehicle is years old, the vehicle was sold "as is" as per ct state statue. At the time of the sale the top was in working condition. We honored the customers negotiated $off the selling price at the time of sale. We
suggested a service facility where he can bring his vehicle for the repair and the facility would charge him dealer price, he rejected.Barbara G***

In response to [redacted] complaints.
On May 30, 2015, [redacted] signed all the paperwork to purchase a 2008 [redacted], on the bank contract it clearly states "No Cooling Off Period"  State law does not provide for a "cooling off" or cancellation period for this...

sale. 
We mailed [redacted] refund of a hundred dollars, check #[redacted].
Sincerely,
[redacted]
Office Manager

To whom it may concern: 
 
I researched our purchase orders and have come to the conclusion that [redacted] did not have a binding contract (purchase order) signed by our sales department nor did he purchase any thing from us.  I order for a vehicle to be held we must...

have a signed purchase order by the sales department and the customer to agree to the terms of the sale and I do not see that information.

To whom it may concern:
 
We notified the police in regards to this matter.

Learned of business while searching online car a used car. Initial meeting with Kevin was pleasant. After I said I would think about vehicle I received an email as well as calls and texts from Charlie. He offered to reduce vehicle by 500 from sticker price and also replace water pump and timing belt at no cost to me. I subsequently scheduled and completed an inspection by my personal mechanic a few days later by taking day off from work. Upon completion of inspection Charlie now denied ever making his previous offer saying it was either the $500 off price or replacing the two parts. They became angry and rude and refused deal. I left only to find out later I had put keys in my pocket after taking vehicle for inspection and they called me two hours later to notify me of such. This is when I realized I had key and after I admitted partial fault for taking them they completely blamed situation on me even though their salesman forgot to ever ask me for keys back. I had already arrived home (2 hours away) at 515 when I got their message. I called back and they were extremely rude telling me I had to get keys to them by closing time at 7. I explained I was two hours away and would get there asap but that they kept me on the phone for about 15 mins and even gave the phone to the boss who all rudely yelled at me to hurry up and I had to get there by 7. When I flew down there and did make it by 7, I apologized for the mistake and Charlie was unbelievably rude and unprofessional never once apologizing to me for the situation. When I told them I was very turned off ally their attitudes and service and asked to speak to boss (Mike) Charlie said he wasn't there despite Mike telling me on phone that he would be the one waiting for me. Absolutely disgusting customer service and dishonesty about making deals

Complaint: 10015295
I am rejecting this response because: The police were contacted because I complained about this business. They made a promise of...

lifetime oil changes on my vehicle and then stopped. I have receipts proving I had free oil changes in the past and now they refuse service.
Sincerely,
Ryan Anderson

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Once the bank gets the title I will be getting rid of the car. 
Sincerely, 
[redacted]

Review: I have a current issue with a Dealership. I purchased a 2008 [redacted] on 2/17/15 for 10,900.00. I put down 2850.00 and have a 5 year payment. Since it was 7 years old, it was sold “AS IS” to me. I was informed all maintenance and services was done to it. They verbally told me if anything went wrong within a reasonable they would take care of it. Prior, I asked for the [redacted] multiple times and they kept hesitating up until paperwork was all already signed.

Trusting them, I walked away thinking I had a good vehicle. I used it that same day and Feb. 19, 2015. When I went to use it on Friday (2/20/2015), it turned on to warm up but then stalled on me and shut off. This is 3 days after I purchased the vehicle. That’s when the engine light turned on. We noticed the oil cap looked like it was starting to mix engine oil with water and oil didn’t look like it was recently changed and it was missing fuses. Since then it’s been sitting parked.

I contacted the dealer to notify them. I wanted them to resolve the issues but they kept avoiding me and not returning my calls. I did a little research and I saw that I am not the only one that has or had this same problems.I stopped there on Tuesday (2/24/2015) with my mother to try to get it resolved in person and as soon as we all sat down, the guy accused my mother of recording him with her phone. They escorted us out with no reason at all. They REFUSE to help me in anyway.

I still can’t believe that they rip people like this. I am a single mom and worked hard to save money to get a reliable vehicle. I am not rich to pay for repairs that need to be done to a vehicle that supposed to be serviced days ago. I hope you can help me. Please don’t hesitate to reach me for any other information needed. I have à log of attempts to get it resolved.

Thank you for your timeDesired Settlement: I just want them to repair the vehicle or replace with another one. Or cancel the purchase. Another dealer would do better job and make sure I be à repeat customer. Not screw me , like if my money grows on tree.

Business

Response:

Hello, I am responding to a complaint filed with your office. The complainant is [redacted]. She did purchase a 2008 [redacted] from [redacted].

The vehicle was sold in full working order and was safe for the road upon

delivery. In accordance with ** state statue 42-220 thru 42-226, the vehicle is

"AS-IS".

Learned of business while searching online car a used car. Initial meeting with Kevin was pleasant. After I said I would think about vehicle I received an email as well as calls and texts from Charlie. He offered to reduce vehicle by 500 from sticker price and also replace water pump and timing belt at no cost to me. I subsequently scheduled and completed an inspection by my personal mechanic a few days later by taking day off from work. Upon completion of inspection Charlie now denied ever making his previous offer saying it was either the $500 off price or replacing the two parts. They became angry and rude and refused deal. I left only to find out later I had put keys in my pocket after taking vehicle for inspection and they called me two hours later to notify me of such. This is when I realized I had key and after I admitted partial fault for taking them they completely blamed situation on me even though their salesman forgot to ever ask me for keys back. I had already arrived home (2 hours away) at 515 when I got their message. I called back and they were extremely rude telling me I had to get keys to them by closing time at 7. I explained I was two hours away and would get there asap but that they kept me on the phone for about 15 mins and even gave the phone to the boss who all rudely yelled at me to hurry up and I had to get there by 7. When I flew down there and did make it by 7, I apologized for the mistake and Charlie was unbelievably rude and unprofessional never once apologizing to me for the situation. When I told them I was very turned off ally their attitudes and service and asked to speak to boss (Mike) Charlie said he wasn't there despite Mike telling me on phone that he would be the one waiting for me. Absolutely disgusting customer service and dishonesty about making deals

Review: I bought a used car from Yankee Auto/Highline Car Connection in April 2013. I have had numerous mechanical issues with the vehicle. I issued a complaint with the CT DMV to help me get the problems resolved. Even with the state involved, I am still having problems getting in contact with the dealer and getting the car fixed. The car has been in to be fixed a couple times now and the problems are still existing. I have been trying to set up a service appointment for the last 2 days but they will not help me. [redacted], Service Manager, either wont take my calls or he has an excuse as to why he cant set one up( Ex. just got in from doctors appt, will call back...with another customer, will call back....just moved computer, will have to call back etc.)I am getting very frustrated because the car has many issues that need to be fixed and I want them fixed before the warranty is up.

Product_Or_Service: 2008 VW Passat

Desired Settlement: DesiredSettlementID: Other (requires explanation)

When the car was sold to me, I was informed it was accident free. After buying the car and having many, many issues, I paid to do more research on the car and found out it was in an accident. I believe the issues with the car are due to the accident and I either want my money back, or I want the car fixed. I need help getting in contact with the dealer to resolve this issue. Thank You

Business

Response:

Business Response /* (1000, 5, 2013/05/14) */

[redacted] itiated a DMV complaint at that time we followed the laws of the DMV. We completed all agreements according to the DMV and the DMV found no fault on our dealership. The DMV spoke to the customer and she has chosen to bring her vehicle elsewhere.

Consumer Response /* (3000, 7, 2013/05/15) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Dealer told DMV they were not going to work on my car anymore because of the Revdex.com complaint. DMV told me she couldn't do anything further so I closed my complaint so I could proceed with this complaint. I want my car fixed by the dealer. I bought the car with the limited warranty and I'm still within the limited warranty period.

Business Response /* (4000, 9, 2013/05/29) */

The DMV informed us that we were compliant.

Consumer Response /* (4200, 11, 2013/06/03) */

(The consumer indicated he/she DID NOT accept the response from the business.)

This is not a resolution. You sold the car with a limited warranty and you are required to fix any problems within that time period. I have a copy of the paperwork that states the car is guaranteed for 60 days, 24,000 miles and you would pay 100% of labor and 100% of parts. You knew of these problems within the 60day period and I have email proof that was sent to you and the DMV recieved a copy also. I will state my resolution, again, I want everything on the car fixed. The front parking sensors, the brake booster, the missing CD player,and the rattle in the front end.

Consumer Response /* (-5, 12, 2013/06/03) */

MAS 6/4/2013 this is from an email- I have paperwork from when I purchased the car that stated it came with a limited warranty. I also have the email that was sent to the dealer and the DMV stating everything that needed to be fixed on the car. They were made aware of these issues during the limited warranty time period. Please let me know how to submit these documents so you can review them.

Business Response /* (4000, 14, 2013/06/11) */

The limited warranty is state mandated by the DMV, 60 day or 3,000 miles. The DMV was notified and we followed their guidelines. The DMV has not found fault with our dealership.

Consumer Response /* (4200, 16, 2013/06/12) */

(The consumer indicated he/she DID NOT accept the response from the business.)

My apology, I meant 3,000 miles. You knew of all of the problems within the limited warranty period. I have paperwork showing the dates that you were informed. Per the state, as long as you were aware of the issues during the limited warranty period, you are required to fix them, regardless if the period is up. This is copied from the ct.gov site.

"Your dealer must honor this warranty even if the warranty period has expired, provided you notified the dealer of a breach of the warranty within the warranty period as specified above" http://www.ct.gov/dmv/LIB/dmv/20/29/ucarwarr.pdf

The complaint with the DMV was filed during my limited warranty time. The lady at the DMV can not force you to do anything, however you are at fault by not abiding by the limited warranty. I cancelled the complaint with the DMV when they advised me to take legal action because you stated you were not willing to cooperate due to this complaint with the Revdex.com.

My resoultion, again, I want all of the problems fixed on my car, free of charge.

Review: I had purchased a 2007 BMW from Highline Car Connection on the 20th of December 2013 with roughly 108,500 miles on it. The Car Rep and everyone to follow had ensured me that everything ran perfectly on the vehicle and that everything had been fully serviced. However, after driving the vehicle off the lot, that was hardly the case. Shortly, a few days later, I had noticed that a good amount of oil was leaking and had also found (through the BMW monitor) that the spark plugs were never changed, the break fluid was never changed, and the Fifth Cylinder Coil was misfiring. Needless to say, a week later I had called the dealership to notify the occurring issues (while still under warranty) and Charlie told me that he would call me back within the hour with an appointment time for me to bring in my car. When I had called back two hours later, Charlie was "nowhere to be found." Highly upset that I had never received a phone call from anyone at Highline, I had drove close to an hour from where I live to the dealership. [redacted] a salesmen, had brought me to a 'service guy,' in which he took down all my information and the issues that were occurring. The service guy said he would call me later that day or the following morning to schedule something. HE HAD NEVER CALLED. The third and last time I had called the dealership, I had spoke to the owner and had expressed my issues and concerns. More issues had arose since I had last visited the dealership. He had looked through my paperwork and had told me that he had no record of my phone calls or visit. He had said that I was past warranty and that my issues were no longer a concern of his. That at this point, "He would be losing money if he were to look at/service my vehicle." That I was no longer his problem and I was never to step foot on his property again. It is as if they had put off my phone calls during my warranty period so that they wouldn't have to repair the vehicle. Consequently, I had to pay for the repairs on the vehicle which amounted to $450.00.Desired Settlement: I would not only like this complaint to be filed with the Revdex.com so that other individuals can be more aware when purchasing a vehicle from Highline Car Connection, but I would also like to be refunded for the out-of-pocket expenses in repairs.

Business

Response:

In response to Robert Dodenhoff's complaint. Robert purchased his BMW 328xi on December 20,2013 with mileage of 109579, at which time his vehicle came with a 60 day or 3,000 mile warranty. Robert states that he called Highline Car Connection numerous times and nobody had called him back, I have spoke to the salesmen and also service dept and nobody here had heard from Robert via telephone. Robert came to our dealership on January 17, 2014 with concerns to his vehicle, the service advisor listened to his concerns and then took note of the mileage which at that time was over 4,000 from the time of purchase.

Review: Rude to customor, Not holding up end for free oil changes, Refuses to work on car bought at highline. Cursing from sales manger

Since day one of buying my 04 maxima nothing but issues in shop in shop in shop. [redacted] replaced, now called again on no power issue and said there renavaiting, Take to county line nissin in wtwn, had work done, still same issue car no power. call highline [redacted] will call you back.. wait few days call again [redacted] not here. Call again [redacted] with custmor. frustrated I Show up today with car highline refused to work on car said they changed there policy and that there only working on yard cars now. The sales manger showed up talked with him, sale manger said he just came in from lunch and didnt even get to xxxxxx eat yet and im dealing eith jose. cursed to jose wife. sales manger said that they can change policys at any time dealers do it all the time. Mean while I have a car thats not running. Now I had to call a tow truck tow car to another dealer because Highline REFUSED to work on my car. Where I bought my car from.So I brought car to the dealer they recomended. highline was called to change my oil since its a free oil change gig, told me to take car else where they didnt have time. So had to pay else where to get oil done. What is this.... I cant believe this is allowed. I cant believe that its ok to take advantage of other and there hard earned money... Desired Settlement: id like for highline to honor there business, Follow through on all mentioned,Fix my car,and continue to work on my car and fix as bussiness would. Or I want a refund on my car and all the moneys ive paid into it and monthly. oil changes as they indicated. I want justice.

Business

Response:

Business Response /* (1000, 8, 2013/08/13) */

Due to the 2004 Maxima having extreme motifications and having major repairs done at another dealership, we didn't feel comfortable working on his vehicle.

Review: Purchased a used 2007 Subaru. Two hours on road, check engine light comes on. Call dealer and they advise me to have code diagnosed. Take to dealer in Syracuse and they advise dealer of repair. Do not receive any information on what to do. car is repaired for $390 and paid by me. Today the dealer says I should have brought it back for repair. under warranty. What if I was on vacation and the car needed immediate repair. Am I to bring it all the way back to the dealer? This is not right and they should reimburse the charge.

Product_Or_Service: 2007 Subaru

Desired Settlement: DesiredSettlementID: Refund

something back as they would have had to do the repair and expensed something

Business

Response:

Business Response /* (1000, 8, 2013/07/19) */

The customer brought his vehicle to another dealer other than ours for repairs. CT state law for the 60 day or 3,000 mile warranty state that the repairs need to be performed at the selling dealers location. We took $850 off the selling price of the car and gave him four bridgestone snow tires for his inconvenience. In the end it was his decision to go to another dealer for repairs. We take pride great pride in our service department and would have hoped that he would have come back here for his repair.

Consumer Response /* (3000, 11, 2013/07/24) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

First of all, I asked the dealer what they needed for the car if I bought it then. They took off $850 from the listed price. That was their price. When I signed the paperwork, the salesmen told me they were going to give me the tires that came with the vehicle when they bought it, so I don't know what he's talking about when he says "his inconvenience". Second, their service manager directed me to have the car diagnosed for the problem. After they were told by the dealer what the problem was, the service manager told me he was going to talk to the "owners". After three days of not hearing anything from them, I told the Syracuse dealer to fix the car because I needed it! If they take such pride in their service, why didn't they just tell me that the only way they could honor the warranty was to bring it back I would have had it there the next day or at least weighed the decision. They are not offering any settlement so I can't decline or accept anything. They should at least reimburse the cost of the part which was $100!

Business Response /* (-10, 14, 2013/08/13) */

Our vehicles that we sell are put through a safety inspection prior to selling them. The 60 day, 3,000 mile warranty is guaranteed repairs made from the selling dealer. Since the vehicle was brought to another dealership we will not be honoring the repair.

Review: My husband and I purchased a car through this dealer on 6/28/2013 and gave them a trade in at the time of the transaction minus the title. We did notify them that the title was somewhere in our residence and that we would get it over to them asap. Our trade in also had customized wheels that were not supposed to be part of the trade however this dealer decided to take the trade to auction without a vailid title. Prior to them taking the trade to auction we had tried emailing them several times to see when we would be able to pick up the wheels and bring down the title. There was no email response from them. When my husband finally got through to them they said that they had already taken the vehicle to auction and that my husband had signed over a lost title form at the time of the initial transaction which did not happen. Once I had discussed with them the incident on the following day they refused to hear anything I was saying. [redacted] (co-owner) kept telling me that my husband had signed the lost title form and that there was nothing they could do. When I asked him why didn't I have a copy of this piece of paperwork with all of the other copies that I was provided he had nothing to say. I did ask him to send me a copy of it at which time he said no. When I told him that I would then get the copy from the loan company since it would have had to been filed through them, he asked me why do I need to do that? I told him that I keep records for all of my transactions on file as I would assume they do as well. We are currently working with the original loan company to see the signature. I believe that the dealership forged his name. In addition I emailed them again in regards to a tire issue that is being displayed on the dash. At first, a customer service rep said that [redacted] (service manager) would call me. [redacted] returned my call a few days later and said that they didn't feel comfortable proceeding with any matters regarding the vehicle since we were in the process of filing a complaint

Product_Or_Service: Infiniti

Desired Settlement: DesiredSettlementID: Other (requires explanation)

honor the 30 day standard warranty, copy of lost title form for our records, reimbursement for wheels

Business

Response:

Business Response /* (1000, 5, 2013/08/13) */

Mrs. [redacted] put in a complaint with the Department of Motor Vehicle. All the necessary paperwork was submitted to the DMV and we were not found at fault for any wrong doing. Therefore DMV closed the case.

Consumer Response /* (3000, 7, 2013/08/20) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Although this case was deemed closed, the DMV provided my husband and I with a copy of the lost title form that was supposedly signed by my husband. The signature does not appear to be his and at this time we will be taking further action.

Review: I went to look at a car on May 30,2105 I clearly said I was just looking. The sales person [redacted] brought be inside and said let's review some numbers I told him what I can afford if I was able to pay my credit cards first. He threw a couple of numbers at me and told me if I could come up with $1500 he can get my payments down to the range I was looking for. I told him I had no money to put down. I agreed to ask a family member for some money but knew it wasn't going to work out. I called later on and asked how do I get my deposit of $100 back he said you have to come in and we swipe your card. When I went back another guy [redacted] came over and asked me about my current car. I explained they didn't want my current car because it's a pos. he then told me he would give me $3000 for it and sent me to sit with the owner [redacted] who I told I can't afford the car at this time I need some time to think about it. He asked what was holding me back I explained financial situation. He then said it's only $220 a month which seemed ok for me. I sat there and he got all paperwork ready for me to sign. He said you can drive away today with the car. I quickly agreed and signed the forms. I asked about a warranty he said there's no need for one if you have a problem just bring it back. I thought about it all day Sunday and knew it was a mistake. Monday morning I went there and was told [redacted] was in court and [redacted] was at a auction I said I would like to purchase a warranty and was told it was too late because my paperwork was already submitted but [redacted] or [redacted] would call me when they get in the day goes by no phone call. I went down to the city of [redacted] to find out how much the car taxes would be and it's $650 a year which I can not afford. Saturday June 6, 2015 was the only time I had free to go back to the dealership I went in and said I have a problem I explained I could not afford the car and I don't want money back nor do I want my other car back I was asking if the loan could be unwound and offered $500 to get out of it. Which really they would make $600 because I never received my $100 deposit back from the first day I was told it would be applied to the loan and it wasn't. [redacted] the owner said are you sure you want to do that I said I'm positive I can't afford it. He then told me hold on he went upstairs left me sitting there for a good 10 minutes when he came back he said I don't have the title number I can't do anything until I have it. I told him that the bank never received my paperwork he said how would you know I told him I called [redacted] dealer services [redacted] auto and [redacted] auto finance and all 3 said they don't have my name in the system. He said and who did you speak to I told him I talked to 3 different people I even called [redacted] dealer services twice because my paperwork says [redacted] dealer services. He claims that's a lie the bank has it I said I'm telling you they don't. I said well you can call to find out he said I can't do anything for you until Monday. I'll give you I call I said just like last Monday you won't call me. He said you know what [redacted] I'm not doing anything for you I'm just not you're on your own. He was not friendly at all not willing to work with me. He's very pushy all his vehicles are overpriced and 9 times out of 10 there's something wrong with the vehicle.Desired Settlement: take the car back and clear my loan

Business

Response:

In response to [redacted] complaints.

Review: When I purchased my vehicle from [redacted] Connections, the owner, Lou, promised me that my vehicle would have free oil changes for the life of the car. I called today (04/17/14), and was told they no longer offer this deal. Why would I not receive anything in writing or a least get a phone call about this change? Why would they offer me this deal in writing and then stop with no notice? Why would all past customers promised this not be grandfathered in? Is this legal? Can they do this?Desired Settlement: I would like to be grandfathered in and continue my free oil changes for life of my car like promised or refunded for all my oil changes I would have to get done at another vender for the life of my car.

Business

Response:

To whom it may concern:

Review: Bought a 12 yr. old convertible auto on 8/15/15 picked up car in the late afternoon on 8/17/15 on the morning of 8/18/15 the convertible top stopped working and oil was leaking out of the tops piston. I called the dealer and they told me that I bought it as is and since I got a good price on the car that they would not pay to fix it at all.

I had the car for less than 12 hrs.Desired Settlement: Payment of the repair(s) or refund of purchase price and return of vehicle.

Business

Response:

In response to this complaint.Since the vehicle is 12 years old, the vehicle was sold "as is" as per ct state statue. At the time of the sale the top was in working condition. We honored the customers negotiated $500 off the selling price at the time of sale. We suggested a service facility where he can bring his vehicle for the repair and the facility would charge him dealer price, he rejected.Barbara G[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The negotiated price of the car has no bearing on the fact that after only 12 hrs. the top failed. The repair shop knows nothing of any dealer price. Regardless of state statue selling a vehicle of any age from a dealer that fails almost immediately and then wont stand behind it is a bad business decision. Up to that point I would have recommended the dealer to my friends and even probably bought my daughter a car there for school. So your decision to save $700 on the repair and have a very happy life long customer has cost you money in the long run.