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XO Windows Reviews (15)

Revdex.com Response Team, Regarding Complaint ID#: [redacted] AUSTIN & LINDSAY J [redacted] , GOODYEAR, AZ 85338TM Homes of Arizona, INC - Developer (T [redacted] Sale Date 12/01/$264,DISPUTED: "We filled out a warranty request with [redacted] who sent the contractor out to fix."See attached service request dated 1-10-2017, no mention of Patio DoorDeveloper has not issued a work order for the doorOwner stated to developer service team at much later date they wanted patio door "serviced" Attempting to finish installation of a no charge replacement glass unit on 2' x 2' windowXO Service team left messages on 3/9, 4/14, 4/27, and 5/3/Now the owner wanted service on patio doorDeveloper service team inspected and asked when the damage had occurred, Owner stated sometime in March, developer's service team was surprised it had not been reported earlierOwner attempted repairs by drilling hole for PIN LOCK to secure their homeDeveloper Service team saw damage to sliding portion of the patio door, and are in agreementThis damage to the patio door panel falls under the responsibility of the homeowner to repairIt is not a warranty itemPlease refer to attached photos of damage to sliding door panelThe sliding portion was closed so forcefully the interlock railing opposite of the handle rail was damaged, breaking the vinyl frame itselfFeel free to call me regarding any questions your team may haveKind regards, Gary K***Risk ManagerXO Windows, LLC###-###-#### Office###-###-#### FaxROC 247098Building Solutions To Your Needs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below No refund policy was posted in her booth and I am looking for a refund of $ Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for taking the time to leave feedback for us on the Revdex.com website and I apologize very much that we were unable to meet your expectations on the first time outWe sincerely hope the arrangements made by our VP / Sales to complete your service call on Wed July 27th and to refund your money
will make up for the inconvenience you have encounteredPlease let us know if you need anything else and I hope you have a pleasant day

I received this most recent communication from *** ***, referred to in my previous reply as ***, however as I explained in the previous reply to this complaint, the repair was not brought in by *** and I was unaware of her name until the complaint was filed To clarify some of the remarks made, this necklace was NOT purchased from my Shoppe or from anyone I am affiliated with It was brought to my Shoppe by a gentleman named *** for a repair and after it was repaired, *** did not want to pay for it, which is how *** became involvedShe paid for it when she picked it up and there was no upfront payment for the repair work in question It is clear from her recent reply that *** seems to be expecting something more, however as stated previously the necklace in question was returned to her and she also recieved $in Gift Certificates on Thurs, March 17th, witnessed by *** ***, Director of the Heart of the Valley Chamber of Commerce,that can be redeemed at dozens of area buisnesses. *** has received adequate compensation regarding this claim against my business and has not provided any additional details to discredit my detailed account of the events, which all dates, times, and persons involved can easily be verified by my video surveillance Thank you for your time with this matter, however I do not intend to provide anything further for this customer with regard to her claim, as I believe the service and compensation she has already received should be sufficient means to resolution

Revdex.com Response Team, Regarding Complaint ID#: [redacted]AUSTIN & LINDSAY J[redacted] , GOODYEAR, AZ 85338TM Homes of Arizona, INC - Developer (T[redacted]Sale Date 12/01/2016 $264,393 DISPUTED: "We filled out a warranty request with [redacted] who sent the contractor...

out to fix."See attached service request dated 1-10-2017, no mention of Patio Door. Developer has not issued a work order for the door. Owner stated to developer service team at much later date .... they wanted patio door "serviced".  Attempting to finish installation of a no charge replacement glass unit on 2' x 2' window. XO Service team left messages on 3/9, 4/14, 4/27, and 5/3/17. Now the owner wanted service on patio door. Developer service team inspected and asked when the damage had occurred, Owner stated sometime in March, developer's service team was surprised it had not been reported earlier. Owner attempted repairs by drilling hole for PIN LOCK to secure their home. Developer Service team saw damage to sliding portion of the patio door, and are in agreement. This damage to the patio door panel falls under the responsibility of the homeowner to repair. It is not a warranty item. Please refer to attached photos of damage to sliding door panel. The sliding portion was closed so forcefully the interlock railing opposite of the handle rail was damaged, breaking the vinyl frame itself. Feel free to call me regarding any questions your team may have. Kind regards, Gary K[redacted]Risk ManagerXO Windows, LLC###-###-#### Office###-###-#### FaxROC 247098Building Solutions To Your Needs

In response to the questions from your email,I have not heard from the company.The matter has not been resolved.Thank you,[redacted]

I have been conducting business as a professional design artist for just short of 10 years.  I have learned a great deal during those years on how to operate a business of this nature and have a series of company policies in place to cover myself, my artists and my company, but in all my years...

of service in this industry,  I have never encountered a situation such as this. In our Shoppe we have a sign posted that reads:  "Custom order and Exchange Policy *Exchanges or returns for In-store Credit only, given within 30 days with sales receipt. Sorry, NO cash/charge refunds will be given. *No exchanges will be offered on custom order, altered or Seasonal items!  We have an eclectic mix of Artists and offer a variety of uniquely handmade designs.  Many of our Artists are offer custom designs, colors options, resizing and monogram/embroidery.  For any custom order we require a non-refundable 50% down to begin your order, the balance is due when your order is complete, or you may choose to pay the entire balance at the time of your order, in the event someone other than yourself might need to pick up your finished creation. You may also bring in your own items for upcycling, repurposing, or repair.  If you have questions regarding any of our Design Artists, or policies, please ask, and we are happy to assist you!"From the home page of our website (Image attached): "We have an eclectic mix of Artists and offer a variety of uniquely handmade designs.  Many of our Artists are offer custom designs, colors options, resizing and monogram/embroidery.  For any custom order we require a non-refundable 50% of the approx. value down to begin your order, the balance is due when your order is complete, or you may choose to pay the entire balance at the time of your order, in the event someone other than yourself might need to pick up your finished creation. You may also bring in your own items for upcycling, repurposing, or repair.  If you have questions regarding any of our Design Artists, Shoppe or custom order policies, please ask, and we are happy to assist you!" With regard to the complaint filed against me and Creative Juices Designs LLC.I, [redacted] accepted a custom order for [redacted] on Sunday, 9/13/15, at an art event that I was at in her area.  I explained a little bit of the process so that she understood it would take some time to prepare and why it needed to be designed in my studio.  I told her that for custom orders we require 50% up front and she indicted that she would just pay the entire balance so that I could ship it as soon as it was ready.  I also told her that it should be ready to ship in approx. 7 to 10 business days, so she would know about when to expect it.  The shipping receipt I have for this item is dated 9/28/15.In my studio I created a test design on a less expensive metal piece, before creating [redacted] design, to determine the size and layout of the piece, which is common practice to ensure a quality end result.  Then I created the pewter design that she had ordered with the same quote.  I finished both of the pieces and set them out for my assistant prepare [redacted] order to be shipped, along with a hand written note (Image attached) from me for her to enjoy her original design, and the other design was to receive a price tag and be entered into inventory.  Sometime during this exchange, the note that I included made it’s way to the wrong bracelet, and that is the one that was shipped. The two handmade designs were different from the metal that was used to the way that they were finished and the bracelet that was accidentally shipped to [redacted] was not intended to be hers.  After receiving the wrong bracelet, [redacted] contacted me because she was upset that I used the same quote on another bracelet, of a different metal, different finish and different design style from the one that she ordered.  She decided that since her (handmade design) order was no longer “original” she no longer wanted the Although it is our policy that we do not issue refunds, I did refund 50% of her purchase as a show of good faith.  She was initially shipped the wrong bracelet, which was an error on me and my staff, and I made a judgement call not to issue a store credit with regard to this purchase.  The other 50% was for the design, materials and my time, which I dedicated to the custom order I completed for [redacted] that she no longer wanted.  Her chief complaints and reasons for cancelling where that it was taking so long and that it wasn't original. This piece is a handmade design and the process is tedious, so to wait a couple of weeks is not uncommon. and with the holidays approaching, I am currently have orders on the books at about 4 weeks, as it tends to pick up this time of year.  The quote she wanted designed "what is essential is invisible to the eye"  is from a novel "Le Petit Prince" by Antoine de Saint Exupery and is not an original quote of [redacted] Davis, so the only thing that makes it her original design is that I created it by hand, so it is unique and one of a kind.  Neither one of these reasons make my time, or materials invested any less costly, which is the reason we collect the 50% design commitment fee up front when we accept any custom order.I have phone records showing every phone call of Ms. Davis, that I had spoken with her or returned her calls regarding the design, up until recently where she decided to repeatedly continue to call me Shoppe to speak with me while I was teach a class, unable to take her call the morning in question.  I have called [redacted] to attempt resolve (prior to this complaint) and she only talks over me and refuses to listen to anything I have to say.  Also prior to filing this complaint, [redacted] has also taken to publicly ranting on social media (Image attached) and was even rude to one of my long time customers who was trying to make sense of [redacted]'s open, public criticism of my work.  I declined to comment in the social media ranting or reply to a customer complaint in this format.Thank you for taking the time to look into this matter and I am sincerely sorry that it has come down to this.  I do look forward to a resolution and hope to hear from you soon.[redacted] Owner & Lead Design ArtistCreative Juices Designs, LLC"There's so much you can do when you get your juices moving!"www.GetYourJuicesMoving.com920.858.9393 309 E. Kimberly Ave. Kimberly, WI 54136Monday-Thursday10AM-6PMFriday & Saturday:10AM-3PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No refund policy was posted in her booth and I am looking for a refund of $25.75
Regards,
[redacted]

I did give the consumer 50% back via check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The necklace was purchased for my daughters’ first child, my first grandchild. It was given to her in the hospital after the birth. It was a treasured memento given to a daughter from a mother on a blessed occasion. It has been turned into a bad memory.We came to the store for a service and paid in good faith. If there was nothing wrong with the repair, my daughter would be wearing it and no complaint would have been filed.The information provided by [redacted]’s reply is completely false, including my name. This is the type of unprofessional behavior we have dealt with.I believe this claim is not going to be satisfied.Regards,
[redacted]

Thank you for taking the time to leave feedback for us on the Revdex.com website and I apologize very much that we were unable to meet your expectations on the first time out. We sincerely hope the arrangements made by our VP / Sales to complete your service call on Wed July 27th and to refund your money...

will make up for the inconvenience you have encountered. Please let us know if you need anything else and I hope you have a pleasant day.

Thank you for taking the time to leave feedback for us on the Revdex.com website and I apologize very much that we were unable to meet your expectations on the first time out. We sincerely hope the arrangements made by our VP / Sales to complete your service call on Wed July 27th and to refund your money...

will make up for the inconvenience you have encountered. Please let us know if you need anything else and I hope you have a pleasant day.

House built in 2010, first window replaced in 2011 by the builders, moved in and and had many windows replaced, one large picture window has been replaced 5 times and is due to be reeplaced again. We have many more bad windows annd we are hoping it does not hurt the sale of this house.
Looks as if they drag the glass through the desert to get it here.

XO Windows installed the windows in my new build through Woodside homes. Since we have been in drought since it was built they were weather tested with a severe storm of 5 inches of water in one night. I woke to find water streaming in my bay window. The other and a smaller window were also leaking. The "workmanship warranty" expired at 2 years and my home was now 2 years 10 months old though we had never seen any rain like this before to know if the workmanship was good or not.

If you have a choice about choosing XO pick another company, their customer service is lacking and while I hope it's only my house I will be asking around at the next home owners meeting. Three windows in one house sure feels like bad workmanship to me!

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Description: Windows, Windows - Vinyl, Screens - Windows, Windows - Installation & Service, Screens - Door & Window

Address: 601 N 44th Ave Ste 102, Phoenix, Arizona, United States, 85043-2923

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