Xerox Corporation

[redacted] sent a crew out on Sunday to clean the carpet once more and we were told all was well at that time We are closed on Sunday but [redacted] wanted to get it taken care of so he had a crew go out anyway and paid them overtime [redacted] Dirt Free Carpet Cleaning [redacted]

[redacted] sent a crew out on Sunday to clean the carpet once more and we were told all was well at that time . We are closed on Sunday but [redacted] wanted to get it taken care of so he had a crew go out anyway and paid them overtime .       [redacted] Dirt Free Carpet Cleaning...

[redacted]

Review: I am John Harrison and my ss#[redacted]. my unemployment insurance funds were released to https://www.eppicard.com/ on 3/12/2014 after the state taking 2 moths to process. I have not been sent a debit card yet. I can not access my money and it is now 3/25 which is 13 days after they have received the funds.I had called last week and talked to a person at Eppi and she said they have the money but they didn't know to send a card because I had a card in 2009. I told her that was ridiculous and I asked her would a card from 2009 still be good,and she said no. IU asked for her supervisor and they told me they would send the card in 2 days but I would have to pay them $16. I said I wasn't paying $16 because you made mistake and didn't send card. She said in that case it would take 5 to 10 days. I gave her the address amnd before I hung up I asked her to repeat address back to me and she did. 4[redacted]. I immediately faxed a complaint to NC Governors office and I called xerox and complained to and they said they would pass it along. The next day I got a call from Watson Sanders (919)7071457 and he said that they had sent the card to the wrong address. I told him that was impossible because they have to have my address from the NC UI office and I gave my address when on phone with them and then double checked if they have correct address. He said he would call them back and see what was going on. He called back and said they sent it and it would be here by Monday Tuesday at the latest. (so they lied about sending to wrong address) I don't have the card and it is now Tuesday. I am going to also write the Attorney General because I believe this is systematic in order to keep peoples money longer and draw interest. (John Harrison [redacted]Desired Settlement: I would like to have my card

Business

Response:

Good Morning Maureen,

I spoke with John Harrison this morning and he confirmed that he received his debit card approximately four days ago. He did state that it took at least sixteen days for him to receive his card. I have copied John in on this response. Please consider this case closed.

Regards,

Paulette Forte

Certified Lean Six Sigma Green Belt

Global Digital Marketing

Corporate Marketing & Communications

Xerox Corporation

100 Clinton Avenue South

XRX2-4-1-2

Rochester, NY 14644

8*703.8815

###-###-####

Review:

Dear SNAP Retailer:

A completed W-9 form is needed by 12110/2013.

In our continuing effort to ensure that accurate information is being maintained on our systems and to improve the quality of service we can provide to you, Xerox State & Local Solutions, Inc. (Xerox) has participated in the Internal Revenue Service (IRS) Name and TIN Matching Program. Your name and/or Taxpayer Identification Number (TIN) that Xerox has on file do not match information on file with the IRS. In order for Xerox to update your account, please return the enclosed W-9 form by December 10,2013. You may send the completed W-9 via fax to ###-###-####, or U.S. mailto:

Xerox 1099 Department

P.O Box 80469 Austin, TX 78708

If you do business as an individual or sole proprietor. your TIN is your social security number; otherwise, your Federal Employer Identification Number serves as your TIN. If your social security number is your TIN, your name must appear first, with your business name listed as a OBA. For example: SSN 000-00-0000 John Doe d.b.a. John's Mini Mart. Any variation will

cause your record to mis-match and you may be subject to backup withholdings in the amount

of 28 percent as referenced in the IRS regulation cited below. If Xerox does not already have a

completed W-9 on file for you, backup withholdings went into effect on January 1, 2013.

If you would like to learn more about the IRS mandated regulation, please visit http:/(www.regulations.gov/ and search for IRS REG-139255-08. If you have questions related to the Xerox Tax ID requirement, you may call ###-###-#### bet\.veen 8:00 a.m.-5:00 p.m.

-{CeAtFal Time). .

Xerox appreciates your cooperation.

Sincerely,

Xerox 1099 Tax Department

Attachment Fenn W-9. Request for Taxpayer Identification artcl CertificationDesired Settlement: please see attached or caselink

Business

Response:

Xerox Reply:

Multiple attempts by phone have been made to contact the customer Alimah Rasoal at S[redacted] There is no email address on file to contact him. The IRS Compliance Request letter and form he received is valid. This is a valid initiate by Xerox in conjunction with the IRS – it is not a scam as stated by the customer. The number and address in the letter has been validated by Xerox. The customer will need to respond to this request.

Regards,

Paulette Forte

Certified Lean Six Sigma Green Belt

Interactive Marketing

Corporate Marketing & Communications

Xerox Corporation

800 Phillips Road

212-06S

Webster, NY 14580

8*703.8815

###-###-####

Review: I have called about a month ago, representative took all my info and mentioned someone will call me back regarding outsourcing of business services. I called back last week, representative mentioned that they have escalated my request and someone must contact me with in 24 hours.Desired Settlement: I need someone to help me out or tell me honestlty. If you guys are busy, its fine. Dont leave me hanging,

Business

Response:

I spoke with [redacted] and confirmed that he is not a customer of Xerox. He is a small business owner and wants some help in setting up some business processes for his company but has received the run-around. It is not profitable for Xerox and we are not interested, this is the reason he is upset. I did confirm with him that I would contact him on Monday and get him in touch with a sales person, they will tell him personally. Please consider this case closed. Thank you and regards. [redacted]Corporate Marketing & CommunicationsXerox Corporation [redacted]

Review: I am currently enrolled through the [redacted] Debit Card program for child support. In October of 2013, my card expired. I called the number provided and asked for a new card, also updating my address. I never received the card. I then called in January. I requested another card. It is now June, and I have no card! I called to ask that I receive the money that is on the card and all services stopped as that I will no longer be using or needing a [redacted] Debit Card. I was first told that I need to speak to someone else and ask that I have the expedited fee waived due to the numerous errors in waiting to get this card. In January, the card was never sent because my call dropped at the end of the call. This call was basically over. Not to mention that I live in a location with poor cell phone service. It also takes at minimum 20 minutes to get through to someone while attempting to call. No one called me back, yet they insist on having my personal information. My call was escalated where I was told there was no manager. I asked to wait for a manager. After 10 minutes, a man gets on the phone and REFUSES to get me the card with no fee. He has no customer service and refuses to give me the business name or contact information. He proceeds to tell me that the State of [redacted] is his supervisor. I asked that the money be returned to the state so that they may cut me one check. He said no. Each time I call to get the information on the company that has my private information... social security number, date of birth, etc .. I am told they can not provide me that information. I just want my daughter's money. I have asked several times for this company to give me a new card; however, they will not send me a new one. This company needs to give me my money.Desired Settlement: I would like a replacement debit card so that I may withdrawal all of the money. I do not believe that I should have to wait several months for this to come to me in the mail! This company should take the steps to ensure that my debit card is delivered to me! I shouldn't have to continue waiting several months for a debit card that is loaded with my daughter's child support.

Business

Response:

We have resolved the cardholder's issue. Below is a recap of our efforts

06/18 1:02 pm left message

06/19 9:12 am sent email

06/20 12:42 pm spoke to **. We expedited a card & waived the fees. We verified her address and she also have our contact information if she needs further assistance.

we now consider the case closed.

Review: Issue with newly purchased replacement printer under warranty malfunctioning. Inability to get any satisfactory customer service or a tech to resolve the problem in a reasonably timely manner. Business is halted until we have a functioning machine. Previous to this, our initial machine went down, it took the tech three trips over as many days to determine that the machine needed to be replaced. We were then sent the wrong printer twice before we received the correct one. Now, less than a month later, this machine is not functional and Xerox has been unable to offer a solution.Desired Settlement: Replaced with a brand new (not refurbished) 6605dn Work Center with a service warranty.

Business

Response:

Hello,

I just wanted to acknowledge that I just received this notice today, (it says to reply by May 15th?) I have been working deligently with the customer, [redacted] everyday since May 21st to help resolve his issues. My case that I have created is 1359159 and is still pending a resolution. The reason ETA was delayed for the customer was that a fuser was needed and was backordered. We had to wait for that part to be available and when it came in yesterday the technician was out to replace it. This did not resolve the output quality and now we are looking at getting the printer replaced.

Thank you,

Sincerly,

Customer Relations Representative

Xerox Corporation

Review: Xerox is the administer of my medical benefits through Verizon. I have had ongoing problems with those benefits. I escalated my complaint within Xerox on the issue and more than 6 months later they still have been unable to correct or repair the problem. When I switched to my benefits in conjunction with long term disability the problems started and the coverage was set up incorrectly since then additional issues have developed but that is the root complaint. This was in March, 2013 and no one has been able to fix it yet. At one point I got a call every week telling me they were still doing research now that is not even occurring.Desired Settlement: correction in the computer and a confirming letter that gives me proof of the correction because of the other letters I have received.

Business

Response:

The issue has been resolved. We have attempted to reach Mr. Brown multiple times unsuccessfully. We will continue to reach out.

Review: Purchased 2

Phaser 6280 printers

Both have known problems of the product falling off wireless networks.

Company created numerous models to fix

they did not notify buyers and the problem makes the product useless most of time

Desired Settlement: seeeking 500 xerox certificate to be used for new printer

Business

Response:

Business Response /* (1000, 5, 2013/08/02) */

I have reached out to customer and have left a msg , waiting for follow up.

Review: We had a contract with Xerox for supplies and service. As part of our agreement, we called in meter reads, or input them online. For months, we reported what we believed was a discrepancy in their records and asked that it be addressed. When they finally addressed it in August 2013, they said we had been over-billed and refunded us a check for $930.27 which we deposited on 9/9/13. The following month, they began sending a series of harassing invoices and collections calls saying we owed them $1,200. They refused supplies and service. We resolved the issue with them in February and made a verbal agreement for mutual resolution with [redacted] and [redacted] via the phone. We put the agreement in writing in an email and asked for them to confirm the agreement in writing. We got no reply. They went back to harassing us with calls and letters, demanding the original amount, including back-invoices for many months when we were being refused service and supplies. We sent them two checks, #2775 in the amount of $1203.37 and #2778 in the amount of $253.58, based on our verbal agreement which was supposed to satisfy the agreement made with [redacted] and [redacted] in February. The checks have been cashed by Xerox and we are now receiving collections letters again, looking for an additional $762.09. We have received no service or supplies for almost a year. We have emailed the above Xerox staff and have not received any replies.We have tried numerous times to come to a reasonable agreement with Xerox, including speaking to them multiple times. We tried in good faith to resolve this issue to no avail. We are wary of calling them again as it is obvious they are not willing to stand by their agreements and continue to harass us and damage our credit. This entire situation was caused by several mistakes that Xerox made in the first place and has snowballed into this very egregious issue. (We have documentation substantiating our efforts.)Desired Settlement: We have met the agreement we reached verbally with Xerox months ago and this harassment must stop. We do not want our credit rating, which is outstanding, damaged by their inadequacy. We want our account cleared of any and all negative issues.

Business

Response:

I spoke with [redacted] on 06/19 regarding the complaint. I engaged the collector regarding her dispute. I received a resolution on 07/08 of the dispute from collections. I have attempt to contact the cusotmer to provide the solution. I left 3 messages for the customer 07/08, 07/10 and 07/15. I have not received a response to deliver the information. Below is the information to resolve the customer complaint.

We have closed this account in Recovery as uncollectable based on the customer's dispute and complaint filed with Revdex.com. No further action will be taken regarding the remaining balance of $762.09. If the customer decided to pursure future business with Xerox, then this closed balance will need to be addressed as Xerox considers this valid debt.

Thank you

Customer Relations Representative

Worldwide Quality & Customer Loyalty

Xerox Corporation

Review: We leased a [redacted] from them. To begin with, it was an outrageously expensive machine and they hid the interest rate. Customer service was an absolute nightmare to deal with and the machine constantly broke down. It would take days for a representative to come out and service the machine even though we expressed it was an emergency. Whenever I explained my dissatisfaction to our representative, [redacted], he always tried to pressure me into buying a much more expensive machine. The fair market value of the machine was determined to be zero, but if we wanted to buy out right, the hiked the price to a much higher amount. We no longer cared to continue with the lease after the contract ended. Mr. [redacted] still continued to try to pressure me into buying a more expensive machine. All he cared about was making a commission. They also pro-longed picking up the machine from our office. It took several calls to the corporate office to get them to pick up the machine sooner.Desired Settlement: Since we believe we were gouged in the interest rate, we would like half our lease payments returned to us.

Business

Response:

I called customer [redacted] and received voice mail, I left a message and let her know I read her notes on this escalation and I asked for more details. I asked her to call me back . [redacted] CRG Case #: [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I do not receive a single, recorded, voicemail message. Please call me during normal business hours, Monday through Friday 8:30 am until 5:00 pm PST (Please note I will be out of the office July 3rd as it is a legal holiday).

Sincerely,

Business

Response:

EllieYour lease was not a loan. There were no interest charges. The XOA/Contract clearly outlined the Lease Minimum Payments, that Maintenance and Supplies, with 5,000 prints each month included. The XOA and Terms & Conditions also are clear in defining this is a “finance lease” under article 2A of the Uniform Commercial Code (not a loan, installment or other arrangement). Thank you [redacted]Customer Relations Representative

Consumer

Response:

Review: [redacted]

I am rejecting this response because:[redacted] defines: A finance lease or capital lease is a type of lease.

It is a commercial arrangement where:

·

the lessee (customer or borrower) will select an asset (equipment, vehicle, software);

·

the lessor (finance company) will purchase that asset;

·

the lessee will have use of that asset during the lease;

·

the lessee will pay a series of rentals or

installments for the use of that asset;

·

the lessor will recover a large part or all of the cost of the

asset plus earn interest from

the rentals paid by the lessee;

·

the lessee has the option to acquire ownership of the asset

(e.g. paying the last rental, or bargain option purchase price);

[redacted] deliberately chose to hide the interest

rate from us. Had they honestly disclosed to us the cost of the machine

and the interest rate, we would have purchased it rather than “leasing it” for

total payments that far exceeded the cost of the machine. When we asked

about a buyout midway through the lease after discovering the usurious

interest rate, [redacted] refused choosing to continue gauging us with interest

built into monthly payments.

Had [redacted] given us the full disclosure they give to their

investors through SEC filings, we never would have entered into the deal we

entered into. When we tried to rectify it, their response was basically

we don’t care and will honor the 1 sided deal you have agreed to (without full

disclosure and knowledge).

Review: In September 2011, after having defaulted on my student loans, the guarantor of my loans placed me in student loan rehabilitation, which I have successfully completed and paid over the course of the last 3 years with a new lender and am in good standing. [redacted], whom I had defaulted with was thus subsequently paid for by the government for my loans and I, in turn paid the Department of Education per their policies as needed.

In August of 2014, I pulled my credit report and found that [redacted] , a Xerox Company, was reporting various erroneous trade-lines on the three major credit reporting agency files. The total amount of my Federal Student loan debt with [redacted] was $17,727.00- ONE SINGULAR LOAN; however, In September of 2014, [redacted] was reporting over 10 trade-lines in addition to the $17,727.00 loan amount. When I attempted to contact [redacted], , a Xerox Company. In August of 2014, I was advised that NO student loans under my name, or social security number could be found except for a private loan, which had been transferred back to the originating lender ([redacted], whom had bought out [redacted] Bank, the ORIGINAL lender in 2007 when the private loan commenced under contract).

I disputed the 10 trade-lines on [redacted] and [redacted]. Waiting the required amount of time, each and every single trade-line was VALIDATED and remained on my credit report. I contacted [redacted] again and spoke with [redacted] who advised me that [redacted], , a Xerox Company, no longer held these federal loans and they were unable to delete these erroneous trade-lines because they had absolutely no record of them. I once again disputed the trade-lines with the major credit reporting agencies and once again, after waiting- the trade-lines remained validated on my account. I reached out to the department of Education whom sent me a letter certifying that said loans were only in the amount of $17,727, which I am currently in good standing with under a new lender who has bought out my federal loans.

I contacted [redacted] again, who told me that they once again could not find me in their system- and the reason was now because [redacted] owned the federal loans. When contacting [redacted], I was advised that the only outstanding loan they reported was a private loan in the amount of $1,721.54.

I sent a debt validation letter to [redacted] on September 25, 2014, return receipt and certified, signed for at both of [redacted]'s office locations on October 6th, 2014. [redacted], a Xerox Company, sent correspondence On October 9th validating ONLY the amount of $17,727.00. I submitted this letter, along with another dispute to the credit reporting agencies and once again the debts (including the erroneously placed trade-lines) were validated. I reached out to [redacted] who now could miraculously find my account. I communicated back in forth with [redacted] via secured email messages who began the process of deleting the duplicated trade-lines. She sent various secured email messages confirming that several of the trade-lines were duplicates, and/or were being reported as amounts disbursed to the school separately from the whole amount and never deleted by mistake. [redacted], having not been able to delete all the trade-lines placed me in contact with a "manager" who was to help me delete the erroneous accounts. [redacted], reached out to me on October 28, 2014 at which point he requested I email him the trade-lines which were still being erroneously reported. I sent an email to Mr. [redacted] On October 28, 2014 at 12:15PM EST, now showing 3 trade-lines incorrectly reporting on [redacted], 2 trade-lines on [redacted], and 3 on [redacted]. On November 5th, I emailed Mr. [redacted] with a summary of our conversation from that day in which he said that all incorrectly reporting trade-lines on my [redacted] report would be deleted and the originating loan of $17,727 would be updated to reflect transference and payment by the guarantor (government). Of these loans, one included a loan reporting #[redacted].... as the account number in the amount of $2,328- showing as reported by [redacted] Bank who placed a "account manager" on my account. In addition, on November 5th, 2014, I sent an email summarizing our conversation in reference to [redacted], which reported a $1,666 loan incorrectly under account number [redacted]....

On November 14, 2014 after pulling my credit reports again (38 days after receiving my debt validation letter and 32 days after sending me correspondence indicating only ONE loan (in the amount of $17,727) My [redacted] report still indicated incorrect information- a loan in the amount of $1,666 with reporting under account # [redacted]... [redacted] also showed incorrect information, showing my original student loan of $17,727 as reflecting a past due status- when it should show transferred/closed. On my [redacted] report a loan in the amount of $2,328 under account # [redacted]...(my social security number) also reported incorrectly. My [redacted] report also showed erroneous information, showing my original student loan of $17,727 as reflecting a past due status- when it should show transferred/closed.

On November 27, 2014, the above information (stated in the November 14, 2014 block above) still continued to report and I sent a detailed email to Mr. [redacted] detailing the SAME incorrect information.

On December 1, 2014 I spoke with Mr. [redacted] who advised me that while the original loan should be corrected to reflect "Transferred" and not 120 days past due, the other two remaining trade-lines on [redacted] and [redacted] of $1,666 and $2,328 reflect a PRIVATE student loan. I advised Mr. [redacted] that I wanted him to send me a validation of debt including correspondence indicating WHO (either [redacted] or [redacted]) is currently servicing this claimed Private Loan and a copy of any correspondence sent in 2008/2009 when the supposed loan began to be serviced by [redacted], a Xerox Company,. Mr. [redacted] advised me that he would need 48 hours to gather this information.

On December 3, 2014, Mr. [redacted] called me, and I was unable to answer and returned his call. Mr. [redacted] advised me that the two amounts (1,666 and 2,328) were CORRECT and VALID and would REMAIN on my credit report, advising me that [redacted] serviced this private loan during the [redacted] merger/acquisition and THEN was transferred BACK to [redacted] (who ALREADY reports this loan on my credit file). I asked Mr. [redacted] if he could confirm why the amounts were different and why the two credit reports reflected different account numbers? I also asked Mr. [redacted] to clarify why [redacted] (the supposed ORIGINAL lender) reports a completely different balance and account number?? He was unable to answer fully, simply stating that the numbers reflected the high-balances and the current balances? He also advised me that [redacted] was unable to provide any copies of correspondence which was sent to me advising me of [redacted], , a Xerox Company, servicing my loans as these kinds of letters are "computer generated". Mr. [redacted] also advised me that [redacted]/Xerox could not provide me with any correspondence that they were contracted by [redacted] to service the loan as this information was "private".

With no VALIDATION of these misaligned ACCOUNTS (including different account number and balances) [redacted] continues to report them as current and valid on my credit files. In addition, TO DATE, 56 days after receiving my debt validation request for the FEDERAL LOAN reporting incorrectly, [redacted], a Xerox Company, has FAILED to correct all of their incorrect reporting.

I have documentation and records of all the above correspondence, including certified letters, and return receipts, including secured email copies sent from the [redacted]/Xerox server.

I am ready, willing and able to contact the [redacted], the Department of [redacted] office (For the Incorrect Federal Loan reporting for over 2 years) and legal counsel as needed to resolve these actions.Desired Settlement: Update the correct information per the Fair Credit Report Act. DELETE the supposed "PRIVATE" loans which XEROX and [redacted] CANNOT PROVIDE VALIDATION FOR. DELETE the incorrect information including the reporting of the supposed private loans in the amount of $1,666 and $2,328. ASAP

Business

Response:

Morning,

This letter is to acknowledge receipt of your correspondence from [redacted].

Review: I originally bought this product to print labels for bottles to be sold retail. I called xerox direct spoke with [redacted] and asked him if the ink/wax would flake off due the the label flexing. [redacted] ran a test and assured me the printer would work for my application.

I ordered the printer in January this year and after a couple months of use I am now finding that the ink/wax does indeed flake off and transfer to the other bottles when packed. I am unable to use the printer due to the poor quality of the final printed labels on the bottles.

I called xerox to see if I could exchange or upgrade (yes [redacted]ing to pay more) to another printer that would work for my application. I was told they would check with management. 2 days later I was told that Xerox would not return or exchange my printer. I asked if I could get a discount on a new printer and was told I would have to ask the sales person.

I am now stuck with a printer and extra toner that I paid over $1200 for and am not able to use it. Xerox told me this printer would work and it did not.Desired Settlement: Refund or exchange for a printer that works. I am willing to pay more for a more expensive printer.

Business

Response:

Customer has been contacted and the complaint is being actively worked by [redacted], Customer

Service Support Manager, Xerox Hawaii. The following actions have been taken:

5/5/14-I got in touch with [redacted] and he expressed his

dissatisfaction with Xerox Direct. They sold him a machine that does not

meet his specifications and they commited to him that this machine would meet

his business needs. Mariner was fully aware that this device had

used ink/wax and had concerns however Xerox Direct insisted that it would work

for his business. The ink is just flaking off and he is currently not

utilizing this device. He has emails of his conversations with Xerox

Direct and is emailing the information over to me.

Review: I am presently under a brand new contract with Xerox. I am very dissatisfied. I cannot print face up on the machine. All prints come out facedown. The ability to print face-up is a basic function that the [redacted] is advertised as being able to perform. I have had technicians out multiple times and spent four hours on the phone with second-level support. No one has been able to remedy this. Also, not one technician has helped me since I spoke to second-level support. Second-level support was supposed to investigate further and continue helping me but have failed to do so therefore failing to live up to the minimum service level agreement. I have three computers in my household and it does not print face-up from any of them. The salesperson suggested I go out and buy new computers until I find one that works with the machine. That is a ridiculous suggestion as all of my computers run [redacted] which the [redacted] is advertised to be compatible with. I have not been able to use this machine successfully since the day I received it. The original contract that I signed was actually the wrong price. The sales agent then came back and said that contract wasn’t valid since it was the wrong price and raised the price by $150. That is a bait and switch. Now he’s telling me that I cannot break the contract on my end. I want this machine out of my house. Ultimately, I would be satisfied if I am released from the contract. Either way, a pickup needs to be scheduled to get this machine out of my house. Now, [redacted], is informing me that Xerox refuses to remove the machine. It seems like they're holding a gun to my head. How can they force me to keep a machine, even if I am willing to default on the contract. Fed up with Xerox.Desired Settlement: 1. Removal of machine (whether released from contract or forced to go into default).

2. Release from contract.

Business

Response:

corporate Xerox is already working this issue. Xerox Rep who is working this is [redacted], her latest entry in this case is: EMAIL to customer :

From: [redacted] Sent: Wednesday, June 03, 2015 8:34 AMTo: [redacted]Cc: [redacted]Subject: RE: cancellation of contract - Xerox response and Inquiry closure

Mr. [redacted],Thank you for your note below. I have discussed your situation with a collection manager, however, neither of us can assist you at this time. It is unfortunate that your family and business is going through a difficult period with the unforeseen loss of income. However, we must reiterate that we will not be putting your contract in default at this time, nor are we able to honor your request to remove the equipment. We trust that you understand our position in this matter.

I will be closing my case at this time and would like to thank you for the opportunity to address your concerns. We do encourage you to use the [redacted] for its intended purpose so that your business can experience the productivity and value of the equipment. We are optimistic that you will be pleased with your choice to partner with Xerox.

Regards,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They are brushing this off and not resolving any of the issues.

Sincerely,

Business

Response:

Mr. [redacted],

If you want service, don't sign a contract with them because that is the end of your service. I asked them to give me my sales person's name, they gave me a name and disconnected phone number twice. I still can't get anyone from there to call me.

Review: I was overcharged by Xerox on 04/25 and have been trying to get a refund since. Its been as you can see nearly 3 months, and they still have over $1200 of my operating income. I do not enjoy being ignored, or treated like garbage, after purchasing expensive equipment, and being charged excessive supply fees.

Product_Or_Service: Xerox DocuColor

Desired Settlement: DesiredSettlementID: Refund

I would like my money back, not in 15 days, not in a couple of days, tomorrow. Make it happen, you'd have a thousand people call me if I didn't pay, you could at least treat your customers with a bit of respect.Regards,[redacted]

Business

Response:

Business Response /* (1000, 5, 2013/07/30) */

Contact Name and Title: laurie mcivor CRR

Contact Phone: XXX-XXX-XXXX x4502

Contact Email: [redacted]@xerox.com

Xerox issued check to customer it was paid 07/23/2013.

we received a copy on file of the check that was sent to the customer

Consumer Response /* (-5, 8, 2013/07/31) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I was refunded the amount due, 3 months later. I do not appreciate this business process, and they don't seem too concerned about correcting it. I do not appreciate being lied too about escalating payments, when they were in fact not escalated.

I imagine they would not allow me to go 3 months without paying my bills without some serious attention to the matter.

So while I've received the money I was owed, and they accrued interest on it for 3 months, I do not appreciate how Xerox is treating their customers/clients.

Regards,

Review: I got married July 31, 2014. I had health insurance through my employer, so I kept my health insurance coverage. On Dec 31 2014 I was laid off and lost my health insurance. Jan 1 2015 we began the process to put me on my husbands health insurance policy through his employer. Xerox sent me a packet requesting verification documentation. I called and asked very specific questions and was told to send my car bill and my marriage license. Following their instructions I sent them a copy of my marriage licensed (signed by the embassy of both [redacted] and [redacted], written in both [redacted] AND [redacted]... therefore TWO COUNTRIES from around the world acknowledges that [redacted] and I are married). I also provided them with a copy of my car payment which my husband and I are both on. They rejected it and said we don't have proof of marriage or proof of living in the same home. I called and asked for further information. I was called a liar by one of their staff. I demanded to speak with a manager, and was told that if I sent my personal bank statement (for an entire month) AND one of [redacted] utility bills they would finally accept our information. I was told I had to wait 24 hours to talk to a manager. That call never came. I sent the documents they requested.Today, I got a letter in the mail from Xerox stating that they are cancelling my insurance because they cannot verify that I am married to [redacted] and living under the same roof. I asked if their requirements for all of this personal information was law or their own policy. I was informed it was their policy. They could not explain to me why a marriage licensed signed and sealed from 2 countries was not verification of marriage. They now also want my husbands bank statement, and for me to go through an incredibly long appeals process. Meanwhile, I will not have health insurance because they chose not to accept any documents that they requested of me and I sent solely on their request. They have too much personal info already. now I am uninsured

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

A formal apology, a guarantee that my personal information is not being stored somewhere, and to be reinstated to my health insurance since they have:Marriage licenseCar billUtility billFull month bank statementOR Reimbursement for the past 5 months we have been billed for health insurance that they have prevented me from using because they fail to accept the documentation they themselves requested, as well as an apology.

Business

Response:

After attempting to contact Ms. [redacted] twice by telephone last week, the following email was sent to Ms. [redacted] at 1:36pm Central this afternoon from [redacted]

Review: Not honoring service agreement. Not shipping toner so we cannot print for customers. Charging us extra than everyone else because they are friends with our competitor International Paper. Sold their paper division to our competitor about 6 months ago and sold us bad paper on their way out of the paper business for an estimated $600 loss to us plus about 12 hours of press time at $25.00 an hour labor. We have been paying on time the entire but they do not service our machine properly, they replace parts with used parts, and know it is not going to work and we have wasted paper and they bill us for the toner excessively on wasted stock. Also the toner they do supply is inferior and continues to jam up resulting in severe color changing costing money in stock and late delivering to customers. We feel everything is being done on purpose. Also, we have paid the originally contract prices in the last several invoices and they are fighting with us to receive an increase every couple of weeks. When we purchased the machine there was never a word about price increases in toner or service or used part either verbally or in writing.Desired Settlement: Original contract for toner. And ship like a normal company new goods so that we can stop having waste and late deliveries.

Review: On 4/30/2014 I was advised by Xerox debit card services.. which is a partner of [redacted].. that my debit card from the Florida unemployment was compromised and had to be cancelled. I spoke with a manager and he said many cards where compromised on 4/30/14. I advised him that I need the money asap because its the only money I have to live on. He advised that it would take 5 business days..unless I pay 14.00 to expedite the mail.. I advised him that I do not have an extra money.. I received a letter in the mail on 5/1/14 regarding the cancelling of the card.. I still have not received this card as of today.. I called the Xerox debit card services again.. and now they are saying it can take another week 10 business days or longer to receive my card.. Yet they were able to send a letter out the very next day.. Its not a consequence that when they decided to cancel my card, that I just claimed weeks for my Florida Unemployment benefits.. This company is holding our unemployment benefits for almost 2 weeks after unemployment issued the funds.. They don't care how your going to pay rent, gas or put food in your stomach. I think its ridiculous that a debit card company can send a letter within a day of issuing a cancellation... but needs almost 2 weeks to send a new card out. There are millions of people on unemployment. It is completely unfair, unethical and morally wrong.Desired Settlement: Sent me my debit card so I can feed myself and put a roof over my head!

Business

Response:

Hello

The following was received by Xerox Customer Relations Group. A case was open on [redacted] This is being reviewed

Consumer

Response:

Review: 10040332

I am cancelling my complaint. They were able to resolve the issue. Thank you for your help. Have a great day

Sincerely,

Valery Riderburg

Review: October 27, 2014

To Whom It May Concern:

When we signed the lease in March of 2011 for a printer from Xerox we were told to contact Xerox for any issues we would ever have because it was in our contract for them to service and maintenance the machine. In June of 2014 we requested a service call from Xerox Corporation for a loud noise our machine was making while printing. Xerox sent a lady out to service the machine. The representative was very rude and told an employee who sits by the machine just to spray the machine down with [redacted] when it started making the noise. This is unacceptable. The first reason is because we pay for our service contract every month for over three years. The second reason is the employee she was speaking to had no part in our printing what so ever. She should have addressed any concerns with the main contact on our account which would have been [redacted]. After the representative left without ever speaking to me I had to call them back because we were unable to print to the machine. When I called Xerox the first time I was told by Xerox that we did not need a service call and that they should be able to walk me through correcting the issue over the phone. I explained to the representative on the phone how we were treated when there representative came in and she told me that was unacceptable and she would put in a dispute for me. After explaining that to her, I went to the machine and had her walk me through pulling up the IP address and the report she said she needed. She then informed me that she could not help me and would need to send me to a second level of service. I asked why and who that department was and she told me they dealt with the higher service issues. She then transferred my call and I was sent to a voicemail. I left a message explained the issues we were having and left my number for them to contact me back. I did not receive a phone call back from Xerox’s second level of service. I called in July still unable to fix the problem and was suppose to have a service call. This did not happen. I then called Xerox again in August to tell them that I still could not print from the machine and that I needed a service call. I explained exactly what happened all over again she had me go to the machine again and try a few things, the same thing the lady did before her.. They finally scheduled a service call I requested that it would not be the same person they sent out the time before. In August towards the end of the month the machine was finally back up and running. The tech told us that somehow the IP addresses had been erased.

So from June until August we are sent two monthly leasing bills on the two machines. Since we were unable to use the machine I had requested that we were given a credit on our bill. Xerox told me they didn’t handle that and that I would need to speak to my sales representative. My sales representative told me she did not handle that and I would need to contact Xerox. This went back and forth every time I called. The service manager for our account at Xerox, [redacted] denied my request. For this issue I called Xerox 4 times and Office Automation, [redacted], who is our sales representative twice. I then instructed [redacted] by email August 21st that we wanted the machine to be picked up. We no longer wanted the machine because they were unable to work with us for the period that their representative caused us to not be able to use the machine. [redacted] our sales representative then instructed me that she needed the request to be on letterhead. I sent her the request on letter head by email on September 4th. She told me the machine would be picked up by next week or the week after. The machine was not picked up I had to call both companies again to see why they had not picked up the machine three times. Xerox told me they could see the request in the system but was not sure why the machine had not been picked up yet that it would be scheduled through Office Automation. The machine was finally picked up October 6, 2014.Desired Settlement: I do not believe that we should have to pay the lease invoices for the time period that we were unable to use the machine or from the time we requested the machine be picked up. Their support for fixing the machine so we could use it was horrible. We were down for three months when we had only called about a noise that concerned us. I also called them at least twice a month June, July, and August. I am now receiving phone calls from Xerox telling me that the credit request has been denied and that I need to pay the bills. I am hoping by submitting this letter we can come to some sort of resolution for this because I do not feel that we owe them anything. Thank you in advance for your help with this matter.

Business

Response:

I have contacted the customer and left several messages. I also sent email to customer to discuss. I received a call today 11/18 and have spoken with the customer [redacted] and [redacted]. I am waiting on information they are forwarding to [redacted] to investigate further.

Thank you

[redacted] Xerox Corporation [redacted] Tel: ###-###-#### Fax ###-###-####